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Customer Care Business Development

Location:
Cleveland, OH
Salary:
prevailing wage
Posted:
September 25, 2023

Contact this candidate

Resume:

Andrew A. Barnes

Richmond Heights, OH *****

adzx1j@r.postjobfree.com

216-***-****

LANDSCAPE MANAGEMENT:

Results-focused, hands-on commercial and residential Landscape Management and Development professional with more than 20 year’s experience in all facets of Landscaping Construction projects. Experienced in high-end residential and commercial projects as well as managing work crews. Demonstrated track record of detail-oriented complete Project Management from conception, estimation to project completion for all Landscape Design and Installation.

Core Competencies:

Business Development • Project Sales • Project Design • Vendor Relations • Negotiation • Team Leadership Communications • Budget Development & Adherence • Customer Relations • Lawn Maintenance

Work Experience:

Busy “B” Lawn Pros., Richmond Heights

1994-Present

Owner/Landscape Design/Sales/Maintenance

• Oversee all aspects of successful and high volume Landscape Design, Sales and Maintenance Landscape business. Summer and winter maintenance. Conduct safety inspection of vehicles and equipment weekly. Performs preventive maintenance on equipment including checking and changing fluids, belts, hoses and spark plug weekly.

• Successful recruitment of all staff necessary to provide landscape installation of “green” projects, Landscape maintenance of contracted commercial and residential maintenance and administrative staff that assist in sales/marketing and office administrative oversight.

• Perform all staff training to facilitate quality installation and maintenance of landscaping projects and to provide best-in-class service and support for clientele.

•Manage all production, purchasing and maintenance of landscape equipment .

•Managed all landscape crews in installation and maintenance of landscape projects from simple tree removal and installation to complete complex landscape design and installation of all trees, shrubs, lawns, mulch and flowering landscape installation.

Foreman - Snow Plow Driver / Landscape Maintenance

H.A.M. Landscaping - North Randall, OH

September 2018 to Present

• Customer care: Ensure the customer has an outstanding experience snow removal or lawn care

• Project accountability: Ensure that projects are completed within the budget hours and materials.

Ensure checklists, and other required paperwork is completed accurately and on time.

• Truck and trailer care: Clean and organize assigned truck trailer daily. Wash them weekly. Ensure

tools are respected and used properly.

• Quality control: Ensure production follows the policy guidelines, and ensure the finished product

meets quality standards.

• Field training: Teach new employees standards and policies of the company. Help each employee

hone their skills to be as productive as possible.

• Onsite customer care: Ensure the customer has an outstanding experience during the project.

Owner/Administrator

Phoenix Healthcare Institute - Euclid, OH

January 2009 to Present

25000 Euclid Ave., Euclid, Ohio 44117

Responsible for handling the day-to-day administrative tasks of the school and making sure that

everything runs smoothly.

Developing policy and procedure

Marketing

Maintaining an effective administration system.

Rapidly responding to and resolving any administrative problems.

Coordinating office procedures.

Ordering and maintaining school equipment.

Typing up correspondence including letters, faxes, minutes and memos.

Offering a warm and friendly welcome to any student or visitors.

Processing staff payrolls, keeping account of finances and updating business files.

Receiving and redirecting telephone calls.

Department Manager, Sales, Cashier, Stocking

Lowes Home Improvement - Willoughby, OH

January 2007 to February 2009

Department Manager Sales floor, Cashier

Home Depot - Cleveland, OH

March 2001 to December 2006

Education:

Lakeland Community College – Business

Kirtland Hills, OH 2011

University of Phoenix- Business

2006

Ohio Center of Broadcasting

1997

Lakeland Community College – Real Estate

Kirtland Hills, OH

Military Service:

Branch: ARMY

Service Country: United States

Rank: E1

Reference available upon request



Contact this candidate