Zhone Beacham

*** * *********** **

Muskegon Michigan 49442

231-***-****

adzx17@r.postjobfree.com

Objective:

Dedicated and customer-focused professional with 5 years of experience in customer service seeking a challenging role in, The lake House, Wolverines World Wide. Committed to delivering exceptional service and building positive relationships with customers and colleagues. Education: Muskegon High School

Diploma: 2020

After graduating from high school I went ahead and went to college for two and a half years at American International University, and took some times off from working to finish college. American International University, Arizona

Degree: Associate Degree

Started college: 2020

Ended college:2022

Skills:

- Exceptional verbal and written communication skills

- Strong problem-solving and conflict resolution abilities

- Empathy and patience in dealing with customer inquiries and complaints

- Proficient in customer service software and CRM systems

- Ability to multitask and prioritize in a fast-paced environment

- Detail-oriented with a high level of accuracy in data entry and documentation

- Collaboration and teamwork

Experience:

Customer Service Representative

The lake house, Muskegon Michigan

Start Date: June 9th, 2017

Ending date: September 6th, 2020

- Handled a high volume of customer inquiries via phone, email, and live chat, ensuring prompt and accurate resolution.

- Demonstrated empathy and active listening skills to understand customer needs and concerns.

- Provided product information, resolved issues, and assisted with order placement and tracking.

- Collaborated with cross-functional teams to address complex customer problems and ensure timely resolution.

- Effectively documented customer interactions and maintained accurate records in the CRM system.

- Received positive customer feedback and achieved high customer satisfaction ratings. Sales Associate

Wolverine World Wide, Grand Rapids Michigan

Start date : Oct 9th, 2022

Ending date: April 6th, 2023

- Assisted customers in finding products and provided product recommendations based on their needs.

- Processed customer transactions accurately and efficiently using the point-of-sale system.

- Handled customer complaints and worked to resolve issues to their satisfaction.

- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed.

- Collaborated with team members to achieve sales targets and meet store objectives. Additional Information:

- Strong problem-solving and decision-making abilities

- Excellent time management and organizational skills

- Proactive and self-motivated

- Adaptability to changing environments

- Outstanding interpersonal and relationship-building skills