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Patient Care Customer Service

Location:
Kernersville, NC
Salary:
23
Posted:
September 25, 2023

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Resume:

Erica Mabe

Contact No: 919-***-****

Email: adzx16@r.postjobfree.com

Kernersville,NC 27203

Summary:

● Productive Phlebotomist offering 12 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.

Skills:

● Sharps Disposal Data Entry

● Butterfly Venipuncture

● Specimen Collection Drawing Blood

● Sanitation and Sterilization

Education And Training:

● Certificate in Phlebotomy

Phlebotomy, Mount Eagle Institution, Winston-Salem, NC September 2011

● High School Diploma

North Davidson High School, Lexington NC May 2005 Certifications:

● Phlebotomy Technician (PT)

Professional Experience:

Quest Diagnostics,Asheboro, NC December2021-June 2023 Certified Phlebotomist

Responsibilities:

● Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

● Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

● Maintained fully-stocked phlebotomy cart, carrier and station.

● Labeled blood vials with critical information like time of collection, date and patient name.

● Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

● Coordinated workflow based on stat, schedule, or outpatient needs.

● Verified collection orders and communicated discrepancies to nurses.

● Performed 100+ Blood draws a day which includes: Infants, geriatrics and senior citizens.

● Used Butterfly needles and straight needles to perform blood draws.

● Handle with care to all the Infants and Geriatrics.

● Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

● Identified patients using proper procedures prior to specimen collection.

● Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

● Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture. Certified Phlebotomist, Greene Resources (LabCorp), October 2019-June 2020 Burlington, NC

● Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.

● Upheld donor confidentiality throughout intake and collection process.

● Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

● Identified patients using proper procedures prior to specimen collection.

● Performed 50-60 blood draws a day.

● Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

● Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Fresenius Dialysis, Greensboro, NC December 2018-September 2019 Hemodialysis Technician

Responsibilities:

● Recorded predialysis and post-dialysis weight and vitals signs to input into electronic medical records.

● Discussed procedure with patient to explain each step and answer questions. Analyzed registered venous arterial pressures to meet established limits.

● Assembled dialyzer tubing to attach to hemodialysis machine.

● Observed patients for adverse reactions and monitored hemodialysis machines for malfunctions.

● Skilled CCHT positively committed to monitoring data and quality measures in collaboration with providers to continually improve patient care and support services. Dedicated to providing individualized care and promoting health without sacrificing comfort. Fosters relationships and coordinates with healthcare professionals to advance patient care.

● Mixed dialysate solution according to prescribed formula. Cleaned fistula, graft and catheter with antiseptic solution.

● Inspected equipment settings and temperature for conformance with safety standards. Transported patients to the dialysis room in preparation for treatment.

● Connected hemodialysis machine to access site to start blood circulation with dialyzer. Meridian Laboratories, Charlotte, NC January 2016-April 2016 Certified Phlebotomist

Responsibilities

● Labeled blood vials with critical information like time of collection, date and patient name. Verified collection orders and communicated discrepancies to nurses.

● Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

● Transported specimens following established protocol for temperature and light.

● Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

● Identified patients using proper procedures prior to specimen collection. Novant Health, Forsyth Medical Center

Winston-Salem, NC

January 2007-November 2015

Certified Nursing Assistant/Phlebotomist

Responsibilities:

● Answered signal lights, bells or intercom systems to determine resident needs.

● Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

● Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

● Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Assisted residents with bathing and dressing to promote personal hygiene.

● Used mobility devices to transport patients.

● Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.

● Distributed drinking water and nourishment to residents.

● Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

● Exhibited compassionate care and communication regarding issues surrounding death and dying.

● Observed and reported unusual symptoms and changes to charge nurse.



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