Lucila Pagan

East Stroudsburg, PA *****

adzx06@r.postjobfree.com

+1-570-***-****

obtain a full-time Position that best suites my full experience in all my fields. Work Experience

PSR - Patient Service Representative

Lehigh Valley Health Network - East Stroudsburg, PA January 2022 to Present

• Entering Patient Information in Epic

• and insurance companies to obtain all required medical documentation.

• Contacted insurance companies for required verification of information.

• Excellent Customer Support.

• Responsible for all relevant office paper work, payment collections and patient files in sustem

• Medicare verification in One Source

Professional Senior Bilingual Call Center Representative/Customer Support Maximus - Texas

May 2019 to Present

I am responsible for assisting a customer registration in the state provided on my vaccination registration system provide guidance on scheduling wait time schedule your vaccine appointments Through VAX finder in the state provided online vaccination registration system. Excellent Customer Support. Housekeeping and Laundry Manager/transportation

White Stone Senior Center - Stroudsburg, PA

April 2018 to January 2022

. Manage my staff making sure the rooms are mop/ and sanitary and linen are properly cleaned. Making sure Residents personal laundry is taken care of.

. Helping the Seniors with the coordination in games, arts etc.

. Dispatching calls to the proper department.

Making transportation appointments also Appts for all doctor follow ups for all residents. Customer Service Representative/Customer Support/Logistics/Lead Sales Associate

Nauman Mechanical - East Stroudsburg, PA

August 2016 to April 2018

• Sales promotions for Lennox HVAC home/business generators.

• Excellent Customer Support

• Responsible for greeting potential customers/buyers.

• B2B Informing potential customers/buyers about any sales promotions associated with product.

• Referring potential customers to Lowes sales staff. Medical Receptionist/Medical Biller/Verifications Specialist/Remote Customer Service Rep/Customer Support/Payroll/Appointment Scheduler North Eastern Rehabilitation & Pain Management Center - East Stroudsburg, PA May 2012 to August 2016

• Worked with patients, referring providers and insurance companies to obtain all required medical documentation.

• Contacted insurance companies for required verification of information.

• Excellent Customer Support.

• Responsible for all relevant office paper work, payment collections and patient files.

• Processing medical billing using ICD-9 and CPT codes.

• Medicare verification

• Handled all requests for medical patient records.

• Assisted billing department and therapists as needed. Call Center Supervisor/Administrative Assistant/Customer Support / Payments Specialist

Pocono Inn Town - Stroudsburg, PA

December 2010 to May 2013

Register and process guest and their assigned excellent customer support. Accommodate guest requests. Overseeing Outbound and inbound calls.

Communicate with Holt and staff on the status of guess rooms. Handling cash payments. Maintain a clean and neat front desk area. Input payment of all interactions in system. Managed online and phone reservations. Verifying customer payments methods and verifying their credit card data. Preforming all check in and out task

Director of Patient Services./ Customer service SupportLead/Time Sheet Auditor/Denials/Documentation’ Verifications Specialist. Sports Physical Therapy - New York, NY

January 2000 to December 2010

• Provided professional customer services to patients and visitors.

• Verified all front desk staff time sheet for weekly payments

• Managed and trained front desk excellent customer support service

• Verified and approved IDs and health insurance verifications.

• Medical Records. Denial appeals

• Addressed all medical requests for medical records adhering to HIPAA regulations.

• Assisted the billing department and therapist as needed. Education

Associates Degree in Accounting in Accounting

Monroe College - Bronx, NY

1993

Skills

• Bi-lingual (10+ years)

• CPT (10+ years)

• ICD-9 (4 years)

• Medical Billing

• Medical Insurance

• Medical Coding

• DME

• Billing

• Data Entry

• Filing

• Microsoft Office/google Doc

• Organizational Skills

• Scheduling

• Management

• CPR

• training

• Documentation

• MS Office

• retail sales

• Front Desk/

• Medical Office Experience

• EMR Systems

• HIPAA

• Medical Receptionist

• Accounting

• Medical Records

• Clerical Experience

• Insurance Verification

• Medical Scheduling

• Medical Terminology

• Sales

• Insurance sales

• Customer service

• Patient Care

• Accounts Receivable

• Live Chat

• Phone Etiquette

• ICD-10

• ICD Coding

• Auditing

• Windows

• Laundry

• Pain Management

• Communication skills

• Office experience

• Microsoft Excel

• Administrative experience

• Microsoft Word

• English

• Multi-line phone systems

• Presentation skills

• Payroll

• Microsoft Access

• 10 key typing

• Typing

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