HOLLY M. SIMPSON

**** ****** **** ***********, ** 45107, Tel: 513-***-****, Email: adzwzs@r.postjobfree.com EDUCATION

University of Cincinnati, Cincinnati, OH

Bachelor of Science, Criminal Justice

EXPERIENCE

Elevance Health, Mason, OH

May, 2022-present / Customer Service Representative II

Resolve inquiries for members covering a wide range of issues.

Research claims, contact providers when necessary and coordinate with other departments throughout Anthem to settle any outstanding inquiries.

Thoroughly document all interactions with members and providers and maintain HIPAA privacy standards for all interactions.

Earned a promotion to Subject Matter Expert for inventory where I reviewed tasks for all members of my team to ensure all associates were properly handling more complicated member inquiries. Stepped in and took over when necessary and guided teammates if they were unsure how to resolve an issue.

Met goals and metrics set by my department and earned a bonus every Ɵme it was available. Earned Employee of the Month and MVP Superstar for all Central Local regions for July 2023.

RDI Corporation, Milford, OH

December 2020-November 2021/ Customer Service Agent

● Handled incoming calls from customers who had issues with Directv and AT&T services.

● Fielded customer complaints and worked to resolve all issues within my authority.

● Made outbound calls to customers who cancelled their service to see if I could resolve any issues to keep the business.

● Maintained a positive attitude and pleasant phone voice. Self- employed, Blanchester, OH

February,2020-November,2020/ Payroll Assistant

● Prepared and printed weekly payroll checks for four separate companies on company software.

● Ensured the accuracy of the payroll against time cards and commission sheets submitted by employees.

● Balanced corporate checking accounts with the ledger kept by the company.

● Reconciled credit card statements with receipts and purchases made by employees.

● Reconciled purchase orders and merchandise received against invoices to ensure the company received everything it was billed for.

● Coded purchases to be charged to specific customer accounts when applicable.

● Calculated payroll tax and other various pre and post tax deductions when necessary. The Kroger Company, Cincinnati, OH

December 2017-November 2019/ Recruiter

● Reviewed employment applications to determine which candidates to contact for open store positions.

● Fielded incoming calls in fast-paced call center environment and conducted telephone interviews with potential candidates to determine whether a face to face interview was warranted.

● Reviewed job responsibilities, potential rate of pay and company benefits with the candidates to ensure the candidate was interested in moving further along in the hiring process.

● Performed onboarding responsibilities for candidates who were offered a position.

● Created new job openings to be posted on online employment sites at the stores’ request. Indeed Solutions, Cincinnati, OH

October 2015-December,2017/ Human Resources Supervisor

● Screened and assessed candidates for potential employment in positions of general labor, skilled trade and office work.

● Interviewed applicants by telephone to ensure they met the general criteria.

● Conducted face to face interviews with candidates who passed the telephone screening. Asked thorough questions to determine if applicants could be a potential match for other positions for which they had not applied.

● Ensured I was selecting and presenting the most qualified candidates by staying in regular contact with all departments to maintain accurate and up-to –date job descriptions.

● Administered aptitude tests when necessary and checked references.

● Attended job /career fairs to recruit applicants. Beckfield College, Cincinnati, OH

April 2011-September,2015/Program Coordinator

● Recruited potential students to apply for admission to the college for several different majors.

● Maintained an in depth knowledge of each academic program including all requirements for graduation and anything that may prevent a student from completing the program.

● Assisted students with the application process and financial aid when necessary.

● Analyzed student applications to ensure the college did not admit anyone who could not complete the program due to any non-academic factors.

● Had and met monthly targets to achieve for each program.

● Thorough knowledge of all Microsoft Office programs

● Complete knowledge of all functions of MS Word and Outlook email.

● Advanced knowledge of MS Excel functions

● Moderate use and comfortable with MS Powerpoint.

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