STEPHEN P. FAUSTINA

*** ****** ***** ** ** Albany, Oregon 97322

541-***-**** cell

SUMMARY OF QUALIFIFICATION

Excellent customer service skills and sales ability to sell the complete job to customer Selling service is my passion

Strong people and leadership skills, motivational, supportive, assertive and decisive Excellent verbal and written communications skills Sound business sense, with ability to analyze, prioritize, identify and expedite solutions Strong organizational and problem solving skills

Comprehensive understanding and extensive background of automotive serving and the industry Implemented marketing structure within specific areas of new applications, product line groups, Introducing new products, distribution, maximizing sales and market exposure WORK HISTORY

LASSEN CHEVROLET/TOYOTA 07/2018-12/2019

AUTOMOTIVE SERVICE ADVISOR/TOYOTA SERVICE MANAGER

• Properly, thoroughly and legibly write repair orders for the categories of work designated by management

• Perform other specific administrative functions as directed by service management

• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate

• Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers

• Monitored all special order parts and make sure all boards are up to date

• Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance

• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities

• Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives

• Provide accurate estimates for all the services or repairs recommended

• Meet or exceed sales quotas set by management

• Establish/determine customers method of payment

• Provide estimates for labor and parts

• Check all warranty follow up and make sure all team log books are up to date Power Auto Group Salem, Or 10/2016 to 7/2018

AUTOMOTIVE SERVICE ADVISOR

• Managing your own work in process and providing excellent customer service

• Providing a complete and accurate written cost estimate for labor and parts

• Test driving the vehicle with the customer

• Implementing and maintaining a service marketing program

• Managing telephone inquiries regarding appointments

• Contacting customer regarding any changes in the estimate or promised time

• Provide accurate estimates for all the services or repairs recommended

• Meet or exceed sales quotas set by management

• Establish/determine customers method of payment

• Provide estimates for labor and parts

• Responding to all open repair orders

Ron Tonkin Chevrolet Portland, Or 12/14 to Present Service Advisor

Sell Maintenance and repair jobs to customers-Helping them make to decisions. Answer phones

Make appointments

Promote new business

Sell manufacturer recommended maintenance

Organize workflow.

Blaxx Detailing Albany, Or. 5/15/14-12/2014–OWNER

Detailed vehicles, motor homes and, boats.

Managed all outside accounts and Pursue new business and establish Accounts. SOUTH PACIFIC AUTO CENTER ALBANY, OR 8/11-5/14-SERVICE ADVISOR Customer Service

Sold maintenance and repairs to customers. Helped them make an informed decision in simple terms so they would understand.

Inventory

Ordered parts and organized

Maintained equipment and kept updated

Promoted new business

Helped to organize workflow

Took care of fleet accounts and acted as liaison between owners and management Answered phones

Made appointments

Sold manufacturer recommended maintenance

CHUCK OLSON CHEVY/KIA SHORELINE, WASHINGTON 8/07-8/11-SERVICE ADVISOR Sales 85,000-105,000 a month

CSI 90% KIA 95% gm

Wrote 14-20 customers a day, answered phones and helped customers with decisions of car Maintenance- average 1.5-2.5 hours per r/o, includes internal, fleet warranty and customer pay I was responsible for day to day tasks in the service department Assisted sales management with projects

PEP BOYS PUYALLUP WASHINGTON 6/03-8/07-SERVICE MANAGER/STORE/MANAGER Analyzed payroll expenses to maximize productivity ensured effective daily operation of the service center to achieve sales and productivity

Managed staffing to ensure service center had proper mix of trained personnel to optimize growth Planned and implemented promotional activities, communicate changes in pricing and services Reviewed daily, weekly and monthly sales and ran reports Planned and implemented programs necessary to accomplish improvement in customer service Monitored and resolved customer complaints and provided appropriate feedback Initiated and maintained recruiting program to ensure the continuity and availability of qualified service personnel

Ensured service employees were properly trained and qualified to identify and perform accurately and complete inspection and service of vehicle.

Promoted to store manager 2005

Maintained excellent customer service @ 85.5

Duties included day to day store operations

Hiring training maintained solid gross profit.

References upon request

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