Customer Service Representative

Destiny Jackson Customer Service

Location: Georgia

Telephone: 470-***-****

Email: ************@*****.***

Customer service representative with over 2+ years of experience in face-to-face customer service, customer care, sales, customer support, leadership, and customer satisfaction. I am energetic and driven to reach my goal as a person who loves helping others.

Core Skills

-Customer Service -Leadership /Shift Leader -Team Player

-Sales -Service and Support -People Person

-Problem Solver -Inbound Calls -Handling Customer Complaints

Career Summary

April 2022- August 2022 Kroger

Cashier/ Self-Checkout Attendant

• Greeting, engaging, and assisting customers in person and by telephone.

• Process transaction though check lane quickly, accurately, and efficiently.

• Handle cash, checks, debit, credit card, SNAP EBT, WIC, rain checks, and coupons.

• Adhere to guidelines on restricted items also adhere to food and safety guidelines.

• Balance cash register before and at end of shift.

• Work effectively to control loss and report pricing discrepancies.

• Create a welcoming environment by answering questions regarding products sold within the department and throughout the store.

May 2021 to April 2022 Walgreens

Cashier

• Greeting customers/patients and offering help with product and services.

• Keep Counter and shelves clean, take inventory and maintain records.

• Count money to ensure correct amount was issued for refunds and credits.

• Process merchandise returns and exchanges, sign up customer for reward programs.

• Process all sale transactions by receiving cash, check, credit card, vouchers, or automatic debit.

• Answering customer questions face to face and by phone about products in store.

December 2020 to April 2021 Papa Johns

Cashier/ Shift Leader

• Managing transaction using a cash register.

• Interact with customers in a friendly manner and provide help when needed.

• Provide change and receipt.

• Identify and resolve issues escalating as appropriate.

• Lead and executed complex situations for customer satisfaction.

• Process refunds and resolving customer complaints.

• Balancing the cash register.

• Upselling and cross selling promotional items.

• Greeting when entering and leaving.

Contact this candidate