CINDA

HOBBS

adzwxl@r.postjobfree.com

309-***-****

Farmer City, IL 61842

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

PROFESSIONAL SUMMARY

Dollar General - Assistant Store Manager

03/2018 - 08/2023

Abis Of Illinois - Customer Service Representative Farmer City, IL • 08/2001 - 03/2018

WORK HISTORY

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Rotated merchandise and displays to feature new products and promotions.

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Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

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Processed payments for credit and debit cards and returned proper change for cash transactions.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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Reconciled daily sales transactions to balance and log day-to-day revenue.

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Developed and maintained strong relationships with vendors to facilitate timely product delivery.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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Handled customer inquiries and suggestions courteously and professionally.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

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• Updated account information to maintain customer records. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Followed up with customers about resolved issues to maintain high standards of customer service.

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SKILLS

• Shift Scheduling

• Issue Resolution

• Retail Effectiveness

• Business Growth Initiatives

• Cash Auditing

Inventory Tracking and

Management

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• Stock Rotation

• POS Systems Operations

• Inventory Counting

• Pricing and Markdowns

• New Hire Training

Blue Ridge High School

Farmer City, IL • 05/1980

Graduate

EDUCATION

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