Customer Service Representative
Resume:
CINDA
HOBBS
***********@*****.***
Farmer City, IL 61842
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
PROFESSIONAL SUMMARY
Dollar General - Assistant Store Manager
03/2018 - 08/2023
Abis Of Illinois - Customer Service Representative Farmer City, IL • 08/2001 - 03/2018
WORK HISTORY
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Rotated merchandise and displays to feature new products and promotions.
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Walked through store areas to identify and proactively resolve issues negatively impacting operations.
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Maintained positive customer relationships by responding quickly to customer service inquiries.
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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
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Processed payments for credit and debit cards and returned proper change for cash transactions.
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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
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Reconciled daily sales transactions to balance and log day-to-day revenue.
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Developed and maintained strong relationships with vendors to facilitate timely product delivery.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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SKILLS
• Shift Scheduling
• Issue Resolution
• Retail Effectiveness
• Business Growth Initiatives
• Cash Auditing
Inventory Tracking and
Management
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• Stock Rotation
• POS Systems Operations
• Inventory Counting
• Pricing and Markdowns
• New Hire Training
Blue Ridge High School
Farmer City, IL • 05/1980
Graduate
EDUCATION
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