SG

SUNNI GLOVER

adzwwt@r.postjobfree.com 281-***-**** Friendswood, TX 77546

Knowledgeable pharmacy professional with over 20 years experience, skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Pharmacy Operations

Insurance Verification

Drug Inventory Control

Insurance Billing

Vaccine administration

HIPAA

Quality Assurance and Control

Workflow Optimization

Inventory Control

Problem-Solving Skills

Point of Sale Systems Proficiency

Drug Inventory Management

Order Verification

HIPAA Compliance

Insurance Processing

Customer Service

Medication Documentation

Patient Profile Setup

Payment Processing

Data Entry

Detail-Oriented

Dispensing Medications

Resolving Complaints

Prescription Order Verification

Prescription Filling and Labeling

Stocking Shelves

Processing Payments

Supply Restocking

Medication Storage and Labeling

Recordkeeping and Documentation

Attention to Detail

Safety Protocols and Risk Management

Mathematical Aptitude

Relationship Building

Prescription Refill Fulfillment

Verbal and Written Communication

Ordering and Stocking Medications

Customer Identification Checks

Cash Register Operations

Prioritization and Organization

Confidentiality Practices

Cleaning and Sanitizing

Employee Training

Walgeens Dickinson, TX

Senior Pharmacy Technician

05/2003 - Current

Maintained and updated patient profiles, including allergies and health conditions.

Ordered medications from wholesalers as needed to maintain adequate stock levels.

Processed third-party insurance claims for reimbursement of medications. Resolved discrepancies between invoices and purchase orders for pharmacy purchases.

Ensured compliance with state and federal regulations related to pharmacy operations.

Coordinated delivery services for patients unable to pick up their medications in person.

Trained new technicians on proper procedures for compounding and Summary

Skills

Experience

dispensing drugs.

Audited medication storage areas regularly for expired products or other out-of-date items.

Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.

Advised physicians about formulary options when prescribing certain drugs for their patients.

Managed customer service inquiries from patients regarding their medications or billing issues.

Participated in continuing education programs in order to stay abreast of current industry standards.

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests. Established and updated patient profiles, medications and insurance details.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Adhered to regulatory guidelines for workplace safety and customer confidentiality.

Maintained clean and organized pharmacy shelving and work areas. Efficiently processed cash register transactions for new and refilled prescription orders.

Transmitted claims to insurance companies for payment and reconciled EOBs.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Worked with insurance companies to process claims, resolve problems and obtain payments.

Compiled customer demographic, allergy and medical history background. Received, reviewed, dispensed and labeled over 300 prescriptions daily. Provided information to pharmacists for medication orders and prescription refills.

Participated in prescription pharmaceutical and over-the-counter product inventory audits.

Merchandised related products to drive pharmacy department sales. Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.

Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling. Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Received written prescription or refill requests, verifying information for completeness and accuracy.

Ordered, labeled and counted stock of medications and entered inventory data into computer.

Prepared and processed medical insurance claim forms and records. Operated cash registers to accept payments from customers. Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.

Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.

Received and stored incoming supplies and informed supervisors of stock needs and shortages.

Maintained proper storage and security conditions for drugs. Cleaned and maintained equipment or work areas according to prescribed methods.

Transferred medication from vials to sterile, disposable syringes using aseptic techniques.

Conducted daily inventory of pharmaceuticals and medical supplies. Kroger Pearland, TX

Pharmacy Technician

12/2000 - 02/2022

Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system. Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.

Ordered drugs from wholesalers as needed and maintained records of incoming shipments.

Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Received payment from customers and processed credit card transactions when necessary.

Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.

Restocked shelves with new supplies of medications as needed. Provided education materials about medications to patients upon request. Organized work areas so that everything was easily accessible when needed.

Monitored inventory levels of commonly used drugs and placed orders when necessary.

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Prepared prescription transfers to other pharmacies. Improved inventory management procedures to reduce overhead, backorders and overstock.

Answered telephones to respond to questions or requests. Entered prescription information into computer databases. Operated cash registers to accept payments from customers. Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling. Cleaned and maintained equipment or work areas according to prescribed methods.

Ordered, labeled and counted stock of medications and entered inventory data into computer.

Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Maintained proper storage and security conditions for drugs. Received and stored incoming supplies and informed supervisors of stock needs and shortages.

Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.

Established or maintained medications and other patient profiles. Mixed pharmaceutical preparations according to written prescriptions. Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.

Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.

San Jacinto College South Houston, TX

Some College (No Degree) in Pharmacy Technology

Education and Training

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