NATASHA J CHAPA

N

**** **** **** ******

361-***-****

adzww7@r.postjobfree.com

Extensive experience in customer service. Well organized. Stays calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills. Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. WORK EXPERIENCE

Customer service representative

02/2005 to 01/2007

First data

Corpus Christi TX

Exhibited high energy and professionalism when dealing with clients and staff. Answered customer telephone calls promptly to avoid on-hold wait times. Sought ways to improve processes and services provided. Offered advice and assistance to customers, paying attention to special needs or wants. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Maintained up-to-date knowledge of product and service changes. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Met customer call guidelines for service levels, handle time and productivity. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Followed up with customers about resolved issues to maintain high standards of customer service.

Delivered prompt service to prioritize customer needs. Participated in team meetings and training sessions to stay informed about product updates and changes.

Responded to customer requests for products, services, and company information. Investigated and resolved accounting, service and delivery concerns. Managed timely and effective replacement of damaged or missing products. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Updated account information to maintain customer records. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Responded proactively and positively to rapid change. Answered constant flow of customer calls with minimal wait times. Processed customer service orders promptly to increase customer satisfaction. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales associate

01/2007 to 05/2010

Walmart

Corpus Christi TX

Rotated stock and restocked shelves to maintain product availability and store appearance. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Prepared merchandise for sales floor by pricing or tagging. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Managed returns, exchanges and refunds in accordance with store policy. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Trained new employees on customer service, money handling and organizing strategies. Helped customers locate products and checked store system for merchandise at other sites. Selected correct products based on customer needs, product specifications and applicable regulations.

Sales associate

07/2010 to Present

Walgreens

Corpus Christi TX

Rotated stock and restocked shelves to maintain product availability and store appearance. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Prepared merchandise for sales floor by pricing or tagging. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Managed returns, exchanges and refunds in accordance with store policy. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Trained new employees on customer service, money handling and organizing strategies. Presented professional image consistent with company's brand values. Helped customers locate products and checked store system for merchandise at other sites. Selected correct products based on customer needs, product specifications and applicable regulations.

Solved customer challenges by offering relevant products and services. EDUCATION

Agua Dulce ISD

High school or equivalent

High school Diploma

Agua Dulce Texas

08/1993 to 05/2004

Del mar college

Basic courses

Corpus Christi TX

2005 to 2006

Career centers of texas

Other

Dental assistant

Corpus Christi TX

2006 to 2007

Del mar college

Medical billing and coding

Corpus Christi TX

2007 to 2008

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