Nicole

Conway

A: *-* Florence Tollgate Pl. Florence, NJ 08518

P: 609-***-****

E: adzwv8@r.postjobfree.com

Experience

June 2022- Present: MVC Technician- The State Of New Jersey-Motor Vehicle Commission (Delanco Agency-Special Project)

Assist with 6 Point Verification; ensuring customers have valid/authentic identification

Provide accurate answers to technical questions in accordance with NJMVC’s policies and procedures

Compile documents at end of shift for transfer of documents

Operate NJMVC Drivers History Database (Mocha) to complete customer transactions

Process and issue agency documents.

Sort documents for fling and distribution to other units

Collect fees for completed transactions

Screen identifications for authenticity

Resolve technical issues/questions while upholding NJMVC policies and procedures

June 2019 to Present: Imaging Technician- The State Of New Jersey-Motor Vehicle Commission

Manage secure imaging of agency documents

Review and ensure documents have been scanned using the Kodak Scanner properly and efficiently.

Perform quality assurance and verification of CGV (central generated violations), MGV (manual generated violations), Registrations, Fatal, RSC-1 documents prior to going on microfilm.

Transfer hard copies of documents into digital images and onto microfilm

Retrieval of title and registration documents for investigation purposes

Verify license, registration and title information for fraud

Generate daily report

JULY 2016- June 2019: Parson Corporation-Lawrencville, NJ

Received and processed customer queries via phone, email, and fax.

Built effective relationships with customers, sales personnel, and internal departments.

Record details of customer inquiries, complaints, and comments.

Scheduled pickups

Tracked shipments periodically until arrival at destination location

SEPTEMBER 2014- JULY 2016: Customer Service Specialist- Land Air Express

Expedited corrections or adjustments and followed up to ensure resolution using AS400 System and EDI

Performed window clerk duties for the warehouse department.

Greeted customers, process paperwork to receive in freight for data, invoices, and packing list and purchase orders.

Perform routine clerical activities serving other terminals’ request on freight.

Prepared daily reports and ensured all procedures were followed for delivery by drivers or customer pick-up.

SEPTEMBER 2005-SEPTEMBER 2014: Operations Clerk- New Century Transportation

Maintain heavy call volume and direct calls with accuracy.

Responsible for checking in truck drivers

Enter delivery log information into the database

Conduct imaging and scanning procedures for bills of lading

Identify and arrange freight bills requiring special delivery

Dispatch between drivers and base

Contact customers and coordinate delivery times and schedule appointments for freight delivery.

Closeout all orders to mark shipments as finalized

Communicate with management about product/freight or delivery issues

Clerical duties

Education

1985 – Cinnaminson High School

High School Diploma

1990-1995– Burlington County College

College Courses

2020 – Florida Atlantic University

Certificate of Hospitality & Tourism Management

Skills

Customer Service

Relationship Building Skills

Clerical Skills

Project management Skills

Communication Skills

Organization Skills

Problem solving Skills

Interpersonal Skills

REFERENCE AVAILABLE UPON REQUEST

OBJECTIVE

I am seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving my unit.

Contact this candidate