Call Center Communication Skills

CURRICILUM VITAE

Saif Marzouki

Doha, Old airport

E-mail: ************@*******.*** Tel: 55057169

CAREER OBJECTIVES:

Seeking a position in a professional organization position that utilizes my education, Skills, Energy and experiences to prove in the field of costumer services & sales and to enhance the organizational goals as well as my personal growth.

PROFILE:

An analytical mind, with strong interpersonal skills, a go-getter, organized and enthusiastic with the ability to work under pressure and to meet target…

PERSONNEL INFORMATIONS:

Name : Marzouki Saif

Date of birth: 25-05-1987

Nationality : Tunisian

Marital status: Single

Visa status : Transferable work visa, able to join immediately EDUCATION QUALIFICATION:

2007: Baccalaureate diploma –Section: Mathematiques- (mention Good). 2007-2010: Graduate School of Technology and Computer sciences under graduated. January 2010-June 2010: Project Graduation: project to study the means of knowing the causes of movement numbers of business

ADDITIONAL TRAINING:

*four months 2008: Extensive training in Arab Tunisian Bank.

*three mounths 2009: Training - bookkeeper in an accounting office

*six mounths 2010 : Training in Commercial bank

WORKING EXPERIENCE:

* November 2010-November 2011: Advisor in call center “Stream Orange” Lac2 Language-French

& English

*Providing technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

* Resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up assisting with navigating around application menus and troubleshooting email issues.

* Documenting all customer contacts, resolution steps, and customer feedback in order to enhance products and services & controlling level of client's satisfactions threw indicators.

*December 2011-August 2012: office customer officer service “Dar ENNAKL motorcars”

* Welcoming customers, dealing with them and listening to their complaints and approaches.

* Providing technical operations support to customers by dealing with others departments.

* Documenting of all customers data correspondences and vehicle files.

* Reporting and escalating all customers' problems, observed incidents and irregularities.

*September 2012-Decembre 2013: Finance officer in “New City' Company

*pay any recipe on company bank

*responsible for any banking operation, transfer, payment, withdrawal, check unpaid

*management turnover, compare the figure for the previous year and have the cause of fall s' there them

*bank reconciliation between turnover and bank

* call centre January 2014-June2015 : QATAR

-company : ECCO GULF

* Answer calls professionally

*Enter customer information

*Respond to customer inquiries

*Research required information using available resources

*Handle and resolve customer complaints

*Follow up on delivery

*Respond to questions

-Competencies:

*Verbal and written communication skills

*Attention to detail

*Team work

*Stress tolerance

*Listening skills

*Custome2r service experience

̤CALL CENTER: OOREDOO :novembre 2015 -may 2016

-

- calls professionally

*good handling

*giving good service

*communication skills

-good attitude

-resolve customer complain

-make sure that customers is satisfied

IT office Word, Excel, Shipping services, bookkeeping, e-mails…

*Graphics: Adobe Photoshop, Paint, PowerPoint …

*Programmation: C++, SQL, MY

SQL, PHP…

LANGUAGES:

*Arabic: Mother tongue

*English: Read & Write & speak well enough! +Certificate

*French: Read & Write & speak very Well

INTERESTS:

*Music: classical symphonies, the immortals, traditional Arabic…

*Sport: collective sports, long distances running & walking…

*Reading, solving cross words puzzles, Surfing web, traveling…

+ Tunisian Driving license

Contact this candidate