Patient Care Front Desk

ND

NICHOLE DEWALL

********@*****.*** H: 507-***-**** 1013 East Grove St

Empathic, effective and motivated Mediacal Assistant/EMT/ PPCA, able to combine clinical experience with compassion to meet challenges facing today's healthcare organizations. Looking to join medical team dedicated upholding highest standards of patient care.

Resourceful medical professional with 20 years of experience in medical and administrative assistance. Strong background in accurately recording patient health information, taking vital signs, assisting physicians daily. Gathers complete patient insurance information quickly to streamline patient appointments. Medication management

Compassionate patient care

Problem-solving

Behavior redirection

Client relationship management

Adaptable under pressure

Tact and diplomacy

First-aid and CPR

Oxygen machine maintenance

Talent in obtaining/charting vital signs

Flow sheet charting

Strong clinical judgment

Patient care planning

Wound care expertise

Problem resolution ability

Drug administration trained

Patient-oriented

Medication administration expert

Medical transcription expert

Wound care proficiency

Microsoft and proficiency

Dermatology training

Relationship and team building

CPR and BLS certified

Patient and family focused

Information documentation

Maintaining records

Sound decision-making

Broad medical terminology knowledge

Infection control standards

Gumdersen Health System Lacrosse, WI

CMA- Nursing Float Pool

01/2003 - Current

Conducted patient interviews to gather health history, vital signs and information about current medical issues

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process

Completed clinical procedures and gathered patient data for interpretation by physician

Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures

Monitored patient hemodynamic status during procedures using electrocardiograms

Prepared patients for examinations, taking vital signs and updating medical histories

Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary

Obtained and recorded patient vital signs; escorted patients to Summary

Skills

Experience

examination rooms and documented medical histories Educated patients about medications, procedures and physician's instructions

Prepared prescription refill requests on behalf of the physician Interviewed patients to verify information, record medical history and confirm purpose of visit

TransmiĴed physician's orders to patients, counseling on execution and addressing follow-up questions

Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion

Partnered with healthcare and administrative staff to create patient- centered, inviting and supportive environment for patients and families Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers

Completed basic physical assessments of [Type] and [Type] patients to provide optimal care

Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs

Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests

Kept facility stocked with necessary supplies, equipment and instruments Scheduled appointments for patients via phone and in person Improved patient care and daily task efficiency resulting in smoother operations

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses

Organized charts, documents and supplies to maintain team efficiency Supported functions for diagnostic and technical treatment procedures, including seĴing up and operating special medical equipment and apparatuses

Positioned patients for optimal comfort before procedures Completed clinical documentation in accordance with agency guidelines Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care

Cleaned and disinfected chairs and equipment according to facility policy Managed both clinical and administrative duties in a medical office seĴing

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment Performed routine tests such as urine dip stick, vision and hearing tests Interviewed and engaged patients to obtain medical history, chief complaints and vital signs

Caledonia Ambulance Service Caledonia,

MN

EMT-B

03/2002 - 04/2015

Provide BLS services to any medical, trauma, pediatric, geriatric, OB emergency in a pre hospital environment. Skills include patient assessment, IV placement, EKG monitoring, O2, administering many types of medications, pharmacology trained, CPR certification with intubation, respond to environmental emergencies, practice scene size up and scene safety. Excellent communication skills with police and hospital personnel. Document precise medical history and medical care records. ABLE INC Caledonia, MN

PCA

01/2010 - 12/2019

Transported clients to complete required tasks such as medical appointments and grocery shopping

Helped clients maintain daily living standards by assisting with personal hygiene needs

Ambulated individuals with safe and effective strategies around home, public and medical locations

Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat Monitored vital signs and medication use, documenting variances and concerning responses

Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs Worked with supervisory medical staff to review cases and improve care Assisted families in planning for meals and shopping for ingredients to meet nutritional plans

Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength Recorded client status progress and challenges in logbooks and reports Monitored health and well-being of each client, including any significant health changes

Built strong and trusting rapport with clients and loved ones Coordinated with doctors and registered nurses to develop care plans for patients

Lacrescent High School LaCrescent, MN

High School Diploma

University Center Rochester Rochester, MN

Some College (No Degree) in Nursing

Winona Technical College Winona, MN

Emergency Medical Technician

Winona Technical College Winona, MN

CNA

Education and Training

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