Jessica Matuszak

Work from Home

Harker Heights, TX 76548

adzwpw@r.postjobfree.com

+1-254-***-****

Work from home.

Customer Care.

CHAT/EMAIL AGENT

Authorized to work in the US for any employer

Work Experience

FedEx package tracer

GC Services - Cove, TX

February 2020 to April 2020

Traced lost packages for FedEx. Gathered info from customer and communicated results to customer by phone. Worked cases daily and updated account as necessary. Did call backs with-in 2 hour window span from initial call. Billing costomer Representative

Rise Broadband - Loveland, CO

March 2018 to September 2019

Answered phones calls regarding billing questions and customer care. Did sales and billing specialist projects. Housekeeping

Western Inn Motel - Fairplay, CO

January 2018 to October 2018

Housekeeper, front desk.

• Disinfected (area or item rooms bathrooms counters equipment)

• Removed waste daily

• Cleaned windows

• Trained new hires

• Kept rooms stocked

• Prepared linens

• Cleaned and organized restrooms, stairwells, bedrooms, hallways, and offices Secretary/ labor

Phil's pro-Painting - Greeley, CO

September 2016 to October 2018

Greeley, CO

September 2018 to October 2018

Painting the exterior and interior of houses, apartments, and businesses. Administrative duties included: answering hone, typing and submitting bids, inventory, ordering supply's and paint, scheduling Customer service representative

EchoStar - Thornton, CO

May 2001 to April 2004

Inbound calls. Billing. Activations. Technical issues. Win-back. Programing. Etc.

Store Manager

Leslie's Cleaner's - Loveland, CO

January 1995 to March 2001

Waited front desk, answered phone, checked in and sorted clothes. Did dry cleaning, laundry, and pressing at main store.

Education

Not finished yet in Graphic design

Full Sail University - Harker Heights, TX

February 2012 to September 2014

License in Hairstyling

Hair Dynamics Education Center - Fort Collins, CO

August 2003 to October 2004

High school or equivalent in All basic/ Economics

Herold Ferguson High School - Loveland, CO

June 1996 to 2000

Skills

• Cash (5 years)

• Cash register (5 years)

• Customer service (8 years)

• Receptionist (3 years)

• retail sales (2 years)

• Lawn Care

• Landscaping

• Work

• Microsoft Office (2 years)

• Microsoft Word (2 years)

• Microsoft Outlook (2 years)

• Excel

• Sales Experience (2 years)

• C.P.R. certified

• Customer Service

• Call Center (4 years)

• Phone Etiquette (4 years)

• Clerical Experience (2 years)

• Office Experience (2 years)

• Office Assistant (3 years)

• Computer Skills (2 years)

• Front Desk (5 years)

• Phones (4 years)

• Multi-line Phone Systems (1 year)

• Computer Literacy (3 years)

• Communications (4 years)

• Computer Literacy (3 years)

• Communications (4 years)

• CPR certified (3 years)

• Adobe Creative Suite

• Graphic Design

• Adobe Photoshop

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Office

• Microsoft Outlook

• Research

• English

• Marketing

• Typing

• Live chat

• Customer support

• Communication skills

• Writing skills

Assessments

Basic computer skills: PC — Proficient

January 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Typing — Completed

November 2021

Transcribing text

Full results: Completed

Management & leadership skills: Planning & execution — Familiar January 2021 Planning and managing resources to accomplish organizational goals Full results: Familiar

Call center customer service — Familiar

November 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate