Customer Service Call Center
Resume:
Jessica Matuszak
Work from Home
Harker Heights, TX 76548
******.******@*****.***
Work from home.
Customer Care.
CHAT/EMAIL AGENT
Authorized to work in the US for any employer
Work Experience
FedEx package tracer
GC Services - Cove, TX
February 2020 to April 2020
Traced lost packages for FedEx. Gathered info from customer and communicated results to customer by phone. Worked cases daily and updated account as necessary. Did call backs with-in 2 hour window span from initial call. Billing costomer Representative
Rise Broadband - Loveland, CO
March 2018 to September 2019
Answered phones calls regarding billing questions and customer care. Did sales and billing specialist projects. Housekeeping
Western Inn Motel - Fairplay, CO
January 2018 to October 2018
Housekeeper, front desk.
• Disinfected (area or item rooms bathrooms counters equipment)
• Removed waste daily
• Cleaned windows
• Trained new hires
• Kept rooms stocked
• Prepared linens
• Cleaned and organized restrooms, stairwells, bedrooms, hallways, and offices Secretary/ labor
Phil's pro-Painting - Greeley, CO
September 2016 to October 2018
Greeley, CO
September 2018 to October 2018
Painting the exterior and interior of houses, apartments, and businesses. Administrative duties included: answering hone, typing and submitting bids, inventory, ordering supply's and paint, scheduling Customer service representative
EchoStar - Thornton, CO
May 2001 to April 2004
Inbound calls. Billing. Activations. Technical issues. Win-back. Programing. Etc.
Store Manager
Leslie's Cleaner's - Loveland, CO
January 1995 to March 2001
Waited front desk, answered phone, checked in and sorted clothes. Did dry cleaning, laundry, and pressing at main store.
Education
Not finished yet in Graphic design
Full Sail University - Harker Heights, TX
February 2012 to September 2014
License in Hairstyling
Hair Dynamics Education Center - Fort Collins, CO
August 2003 to October 2004
High school or equivalent in All basic/ Economics
Herold Ferguson High School - Loveland, CO
June 1996 to 2000
Skills
• Cash (5 years)
• Cash register (5 years)
• Customer service (8 years)
• Receptionist (3 years)
• retail sales (2 years)
• Lawn Care
• Landscaping
• Work
• Microsoft Office (2 years)
• Microsoft Word (2 years)
• Microsoft Outlook (2 years)
• Excel
• Sales Experience (2 years)
• C.P.R. certified
• Customer Service
• Call Center (4 years)
• Phone Etiquette (4 years)
• Clerical Experience (2 years)
• Office Experience (2 years)
• Office Assistant (3 years)
• Computer Skills (2 years)
• Front Desk (5 years)
• Phones (4 years)
• Multi-line Phone Systems (1 year)
• Computer Literacy (3 years)
• Communications (4 years)
• Computer Literacy (3 years)
• Communications (4 years)
• CPR certified (3 years)
• Adobe Creative Suite
• Graphic Design
• Adobe Photoshop
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Microsoft Outlook
• Research
• English
• Marketing
• Typing
• Live chat
• Customer support
• Communication skills
• Writing skills
Assessments
Basic computer skills: PC — Proficient
January 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Typing — Completed
November 2021
Transcribing text
Full results: Completed
Management & leadership skills: Planning & execution — Familiar January 2021 Planning and managing resources to accomplish organizational goals Full results: Familiar
Call center customer service — Familiar
November 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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