Customer Service Business Development

JENNIFER GREER

**** ******** *** #*** 407-***-****

Raleigh, NC 27616 Email: adzwpu@r.postjobfree.com

PROFILE

Highly skilled and accomplished customer service professional within the healthcare/benefits products and services field, helping clients through multiple tractions and assisting them with navigating through complex systems.

COMPETENCIES

Strategic Planning

One-Call/One-Stop Service

Customer Education

Policy & Legal Compliance

Change Management

Process Improvements

Solutions Selling

Customer Consultations

Customer Needs Analysis

Continuous Quality Improvement

COMPUTER SKILLS

Microsoft Office

WORK EXPERIENCE

WEB BENEFITS DESIGN, Orlando, FL 10/17 – 6/23

SENIOR CUSTOMER SERVICE SPECIALIST

Responded to high traffic customer inquiries regarding claims status.

Worked cross-functionally with multiple stakeholders to facilitate claims investigations.

Provided customers with updates on investigation status.

Responded to general inquiries using products and service education.

Updated and maintained records of customer interactions and transactions.

Used customer feedback as a baseline for continuous improvement.

Focused on earning and retaining customers’ loyalty.

AXIUM SPECIALTY PHARMACY 4/16 – 9/16

INTAKE SPECIALIST

Received in-bound calls and made out-bound calls regarding specialty medication orders.

Processed orders via UPS and FedEx.

Focused on revenue growth, customers’ loyalty and resolution of customers’ requirements.

Maintained and updated spreadsheets to list order status and completion.

FLORIDA BLUE GUIDEWELL COMPANY 9/15 – 2/16

CUSTOMER CONSULTANT

Consulted with customers to review health-related products and services.

Assessed customers’ needs and assisted with the best solutions for their individual situations.

Opened and maintained customer accounts and information.

JENNIFER GREER Page 2

Resumé (Continued)

WORK EXPERIENCE (Continued)

CUSTOMER CONSULTANT (Continued)

Consistently exceeded 90% quality goal and daily sales closing quota.

Served as a solutions and consultative seller.

Contributed to customers’ loyalty as a steady pipeline of revenue growth.

AON HEWITT, Orlando, FL 4/14 – 8/15

BENEFITS SPECIALIST

Identified health benefit plans that addressed customers’ specific needs.

Served as a primary customer liaison to resolve any benefit-related issues.

Achieved high sales goals by effectively matching plans to customers’ needs.

Provided personalized service solutions.

Consistently achieved high quality scores and exceeded sales goals.

Consulted with customers to review health-related products and services.

Discussed customers’ needs and assisted with customized best solutions.

Achieved a 100% daily average for the company’s quality sales standards and sales closings.

SENIOR INSUARNCE SERVICE ADVOCATE

Ensured all insurance, demographics and eligibility information was obtained and entered into the system accurately.

Documented progress notes to the patients’ files.

Obtained legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.

Ensured appropriate signatures were obtained on all necessary forms.

Maintained quality assurance of 90% or better.

EDUCATION

COLORADO COLLEGE, Orlando, FL

Associate of Applied Science in BUSINESS MANAGEMENT, FINANCE & BUSINESS DEVELOPMENT, January 2018

STATESKEISER UNIVERSITY, Orlando, FL

LICENSES

Health & Life Insurance including Annuities & Variable

Contact this candidate