Customer Service Administrative Assistant

Garisha G. DeBlieck

**** *. ******, ******, *.A. 98444

Phone: 509-***-**** E-Mail: adzwpp@r.postjobfree.com Education

Spokane Community College, Spokane, Washington

A.A.S.- Dental Assisting, June 2008

Honors and Activities: Dental Assistant Club President Most Personable with Patients Award (DTE Clinic)

Washington State University, Pullman, Washington

B.S. - Kinesiology, May 2004

Minor: Recreation and Leisure Studies, May 2004

Honors and Activities: Collegiate Scholarship: Basketball, 1996-2001 Collegiate Basketball Player, 1996-2001

Inducted into high school hall of fame 2009

Experience

Covius LLC, Spokane WA November 2019-September 2021 Verification Specialist: Make outbound calls to outside entities, vendors, banks, title companies, and businesses to gather information on properties and creditors.

New York Life, Spokane, WA December 2018-April 2020 Agent of New York Life: Assisting small businesses, retirees, and families with planning for long term financial goals and protecting what means the most them, by offering affordable policies through various products. Springleaf Financial, Spokane, WA/OneMain Financial, CDA, ID March 2015-December 2018 Assistant Manager, Senior Personal Loan Specialist: Business development and full cycle sales of personal loans, automobile loans and other credit related products, follow up on leads from customer inquiries (online or through customer service), assist customers in making financial decisions to help them achieve their financial goals, manage servicing and collections activities, provide referral or walk-in customers with the proper loan products to fit their needs, accurately comply with company guidelines and procedures, educate customers on the terms and conditions of the loan to ensure a clear understanding, network within the community to gain referral business, work as an individual contributor and as part of the team to achieve business/organizational objectives, offering additional insurance products, building solid relationships with customers, performing risk analysis and underwriting, making credit decisions, and administering loan closings.

OneMain/Citi Financial, Coeur D’Alene, ID May 2014-March 2015 Branch Account Manager: consult with customers about their financial and personal objectives and offer loan solutions to help them achieve 2

their goals, effectively identify customer credit needs and provide appropriate loan solutions, build strong, trusting relationships with new and existing customers, provide exceptional service, to ensure customer satisfaction and a continued relationship, work as an individual contributor and as part of a team to achieve business/organizational goals, work directly with customers through the entire loan process, ensure that all lending documents and processes are completed per internal policies /processes, manage collection activities. Springleaf Financial, Spokane, WA and Coeur D’Alene, ID Dec. 2011-May 2014 Financial Representative: client contacts, face-to-face meetings, analysis and processing of applications, and collections duties. Offering additional insurance products, building solid relationships with customers, performing risk analysis and underwriting, making credit decisions, and administering loan closings. Handling all aspects of past due account adjustments, including repayment of delinquent accounts, overcoming objections and finding alternatives to delinquency. Smiles Of Spokane, Dr. Todd M. Rogers D.D.S., Spokane, WA Oct. 2008-Dec. 2011 Registered Dental/Administrative Assistant: assisted hygienists and dentist in various office procedures, designed cerec crowns, performed sterilization, took x-rays, placed orders, and consulted with patients regarding oral hygiene. Scheduled appointments, billed and received payments, and also verified insurances.

Spokane Community College, Spokane, WA Sept. 2010-June 2011 Adjunct Dental Professor: Implemented lesson plans, instructed and mentored students in dental assisting. Spokane International Airport, Spokane, WA April 2007-Nov. 2007 Ticket Verifier, International Ram Associates: Assisted the elderly and disabled in reaching their terminals. Verified passenger identifications prior to their arrival at TSA security checkpoints and assisted passengers in locating hard-to-find areas within the airport. Lobas Basket Klubben, Malmö, Sweden 2005-2006

Professional Basketball Player

Falcon and Stevnsgade, Copenhagen, Denmark 2001-2003 and 2004-2005 Professional Basketball Player

Banana Republic, Seattle and Spokane, WA July 2003-Nov. 2003 and Feb. 2007-Oct 2007 Sales Associate: Won “Top Banana” award for customer service and going beyond general work responsibilities to accomplish team goals. Assisted customers in finding merchandise, and stocked the store prior to opening. Changed and organized displays when necessary, created wardrobes and assisted in cashier duties.

Voice of Europe, Copenhagen Denmark Dec.2001-Dec.2003 Stock Manager: Took, filled and shipped customer orders, received and restocked returned merchandise. Organized inventory and maintained computer records. Managed 3 employees.

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