Reina Jezza Gannaban

To secure a position that will enable

me to showcase and perform all the

special skill set I have acquired from

my years of experience working in a

customer friendly environment. I push

towards continuous growth on my

career while being advantageous and

dedicated to the company.

OBJECTIVE

Education

Work Experience

Contact me at

Skills

1153 Magaspac Gerona Tarlac

Strong Interpersonal

communication skills.

Problem analysis and problem

solving.

Organizational skills and customer

service orientation.

Adaptability and ability to work

under pressure.

Bachelor of Science in Hospitality and Tourism Management- Major in Travel - Cum Laude

2009 - 2013 Saint Louis University, Baguio City

1999 - 2005 Magaspac Elementary School

097********

adzwpl@r.postjobfree.com

2005 - 2009 Saint Rose Catholic School

Date of Birth : May 22, 1993

Place of Birth : Tarlac City

Citizenship : Filipino

Civil status : Single

Personal Data

Cater to walk-in transactions such as

sales, billing, aftersales, complaints,

technical related issues and likewise

handle cashier related functions like

payment handling, cash balancing and

reports preparation with the objective of

providing excellent customer experience

and manage collections of the Business

Center.

Converge ICT Solutions

Business Center Representative

Mar 2023

-

Aug 2023

Caters to sales and achieve monthly sales

quota

Validates requirements of new installations,

migration to fiber and other sales related

products and services applicable

Assist new CSRs / buddy system or babysit

new CSR during 1st 2 weeks

Prepare appropriate forms for aftersales

modifications

Create technical concern tickets for

dispatch (no connection, los, slow

connectivity and others)

Handle reports/ data consolidation as

needed by my immediate head

Participate in outbound activities when

needed

Magnus Business Solutions Inc.

Business Center Representative - Converge

ICT Solutions

Jun 2021

-

Feb 2023

Apr 2016

-

Apr 2020

Attends to customer’s service concerns and ensures smooth airport experience.

Guides and directs customers the correct process related to airport departure, arrival and transit

Ensure seamless handling passengers utilizing the automated people mover (APM) that takes them to designated departure and arrival areas.

Assists and coordinates with the authority in the screening of departing and transit passengers and escalates it if thorough check is deemed necessary

Dubai International Airport

Dubai, United Arab Emirates

Customer Service Assistant

May 2015

-

Apr 2016

Processing payments for customers to keep the account on current status.

Provides alternative options for customers if payments will not meet due date.

Preparing and updating notes on monthly basis.

Attending query calls and provides solution for the concern. Tata Consultancy Services

Taguig City, Philippines

Process Associate

Attends inbound calls from clients who would like to purchase car rentals in America.

Offers upgrade and promotion deals for car rentals. Arrange quick and hassle free reservation for walk in customers and ensures excellent customer service experience. C3- Customer Contact Channels

Taguig City, Philippines

Customer Service Representative

Mar 2014

-

May 2015

Jul 2013

-

Feb 2014

Understanding the product and customer profile and write through specs for each.

Implementing effective marketing communication campaigns. Quick research and interview with possible customers and the qualifications they possessed based on the guidelines given by the client.

Esoft Services Inc.

Ayala, Makati, Philippines

Marketing Executive

July 2013 – February 2014

Nov 2020

-

Jun 2021

Caters to new applications, inquiries, aftersales, complaints and to resolve customer transactions.

Assist customers in filling up of forms/ agreement contract Explain in bullets all necessary information indicated in the contract.

Input customer information/ application in front-end tool. Endorse to cashier for payment.

Line-up application by creating job order preparation.. Primus Knowledge Inc.

Business Center Officer

Project-Based (7 months)

Contact this candidate