Customer Service Data Entry

Bhumika Tiwari

Mobile: 469-***-****

Mail ******.***********@*****.***

Professional Summary:

Self-motivated dedicated and detail-oriented professional with over 5 years Invoice Processor experience in information management, business communications, inventory control, and customer service. Major strengths include verbal and written communication and organizational skills. Demonstrated ability to handle complex responsibilities in an ever changing and demanding work environment. Successfully worked independently and within a team environment to complete tasks exceeding expectations.

Key Skills

Experience with creating and editing company memos, reports, and newsletters so that the formatting remains consistent with company style guides. Used mail merge to create and send personalized emails to company employees and customers.

Extensive knowledge of all features of Power Point, Good ability to collaborate with managers in designing effective presentations.

Good knowledge of generating excel Pivot tables to compile key company data and reports.

Extensive knowledge of managing large data sets with functions like Vlookup, SUMIF, COUNTIF, INDEX, MATCH

Advance knowledge of Advanced conditional formatting, Cell formatting, data simulation, data validation and creation of charts and graphs.

Extensive knowledge on creating word docs, dynamic page layout, test formatting, page navigation, inserting images and bookmarks, grammar check.

Work Experience:

Junior Assistant – Invoice Processor

Abhinav Enterprises, Kanpur from June 2009 to Dec 2012.

Enter data into computer invoicing system and filed with customer information.

Send invoices to appropriate recipients to inform of payment due, received, or covered.

Reach out to vendors regarding invoices.

Invoiced/Billed charges for parts and labor.

Dispatched work orders.

Processed daily invoices ensuring record keeping requirements are met and all discounts are captured. Audited invoices to ensure the accuracy of keypunching and made the necessary corrections.

Communicated via email or phone to obtain approvals to pay for no recuring charges.

Verify accuracy of Billing data and reports error to supervisor.

Sent notice for any past due invoices.

Send invoices to exceptions team for issues to be resolved and to vendor clients to be approved.

Ensured that there was not any borrower harm being done, each invoice was processed using a matrix as a guide. Paid the invoices on a daily basis enabling meeting the 30-day time frame allowed to pay each invoice.

Keep records of invoices and supporting documents.

Resolve discrepancies in accounting records.

Contact customers to relay account information.

Senior Assistant

Pacifica leather Industries, Kanpur from Dec 2012 to April 2014.

Provide ongoing administrative support to senior executives, driving organizational

success through the management of daily operations and special projects.

Strategically manage complex calendars, organizing meetings, appointments, and travel arrangements, and proactively identifying and adjusting conflicting events.

Prepare monthly, Quarterly, and annual productivity report.

Communicated with clients about timelines and answered questions.

Interacted with over 55 clients.

Streamlined 18 policy and procedure training resources using Microsoft word and Google docs.

Trained 3 administrative assistants during company expansion.

Skills:

MS Office, Google docs, Data entry, Typing, Inventory Management,Billing.

Education Credentials:

Bachelor of Arts, from Uttar Pradesh C.S.J.M University with 61.82%.

12th From C.B.S.E Board with 68.60%.

10th From C.B.S.E Board with 76.33%.

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