Heather Kandeh

** * ***** *** ***** Rivers MA ***80

adzwnw@r.postjobfree.com 413-***-****

Skills

● CRM, Resolve customer concerns, Data analysis, Excel, office, Oracle, supervising, teaching

● High-energy attitude

● Adaptive team player

● Telecommunication skills

Employment

Customer Service Representative

MassMutual Springfield MA (2020-2023)

● Provided support for the Term, Whole Life, Universal LIfe, and Variable LIfe

● Took calls and provided letters or forms they need or send the customers request to the appropriate area.

● Provided above average customer service to the callers Customer Service Representative

Liberty Mutual, Springfield, MA (April 2019 - 2020)

● Provide support for a wide variety of business insurance products and services.

● Identify solutions that resolve needs, making it easier to do business with Liberty Mutual

● Maintain a high level of performance measured by call center performance indicators and behaviors. Customer Service Representative

Pearson, Hadley, MA (Oct 2019 - April 2019)

● Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

● Provided expert customer service to every caller.

● Received inbound calls from customers, providing information regarding services or products. Data Entry Clerk

Yankee Candle, Waverly, MA (Sep 2017 - May 2018)

● Seasonal assignment to Yankee Candle.

● Collected and input data into Oracle database.

● Extensive use of Excel including vlookup.

Customer Service Representative

DirectTV, Watertown, NY (Sep 2015 - Feb 2017)

● Executed outbound calls each week to existing customers, resulting in increase in sales.

● Informed customers on billing procedures, processed payments and provided assistance to set up payment options.

● Communicated with supervisors on frequent basis to escalate customer concerns. Customer Service Representative

From You Flowers, Adecco, Old Saybrook, CT (Feb 2013 - Sept 2015)

● Resolved customer concerns and issued refunds Data analysis and presentation to present site metrics to corporate office.

Volunteer Experience

Volunteer Teacher

Amherst Relief Society, Amherst, MA (Jun 2017 - Oct 2018)

● Conducted numerous classes each week focused on self reliance, faith, and personal improvement.

● Instructed 30+ women on students on these skills. Full Time Missionary

The Church of Jesus Christ of Latter Day Saints, Louisville, KY

● 18 months full-time service Organized trainings for groups of 30-200 volunteers

● Divided time between service, teaching, and supervising other missionaries. Education

Brigham Young University-Idaho

Online

● 2 Years Completed College

Valley Regional High School

Deep River, CT

● Graduate (1993)