Darian Smith

Scottsdale, AZ (*****)

adzwn8@r.postjobfree.com, 704-***-****, LINKEDIN

Summary:

Senior Executive Management Consultant proficient in Thought Leadership for Corporate Portfolio & Program Business process operational demands with strategic Information Technology solutions to manage delivery of Global and Enterprise-Wide engagements / initiatives.

Responsible for driving, maturing, and fostering business continuity, organizational change and process improvement for internal to external collaborative operational constituents.

Implemented comprehensive, enterprise wide, regulatory compliance authorization and infrastructure corporate assets that leveraged client-facing & client-servicing systems.

Enhanced and advised the overall future footprint of the company's’ short-to-long term consumer support/data exchange/ GOOGLE CLOUD PLATFORM strategy and versed in presenting the proposal engagement initiative to executive management (C-Level).

Extensive qualifications in all facets of the portfolio/program/project office, utilizing industry standard Agile /SAFe methodologies and practices.

Education and Certifications:

Masters’ Information Systems: concentration in Software Engineering – Harvard University

Bachelors of Arts in Computer Information Systems – Queens University

FRANKLIN COVEY Certification: The 7 Habits of Highly Effective People

Six Sigma Certification (Green belt): GE

Certified Software Project Manager (CSPM): QAI Institute

RUP (Rational Unified Process) Certification: Rational University

CNE – Certified Network Engineer: ASTRON

PMBOK Boot Camp Classes: Bryant University

Certified IT Professional: ENTELIGENCE University

PgMP Certification (Program Management Certification) – PMI Institute (in progress)

Scrum Alliance - Certified Scrum Product Owner Certification (in progress)

SAFe 4.0 Agilist

Professional Competencies:

●Efficient in high-level organizational negotiations and consultations regarding corporate/organization SOW’s and SLA’s.

●Proven focus on global business transformation to IT operational excellence internally, externally, and client/corporate measures to customer facing.

●Proven Enterprise Change Agent & Operational Management objectives including analytical & conceptual problem solving.

●Proven focus on ability to forge strong partnerships with various business units within multiple organizations.

●Proven Global business strategist focused on large-scale/enterprise strategy, innovation and differentiation.

●Proven implementer of an EPMO Program/Project Office function, including all continuous improvement practices and methodologies.

●Proven ability to build high-performing, high-morale, self-managing teams that function well in complex environments.

●Proven ability of formulating strategic objectives as basis for establishing action plans, technology standards and performance measures.

●Proven ability to determine business criteria for screening new technology ideas for potential, deployment and practicality.

●Excellent organizational/time management, planning, communication, decision-making, negotiating, presentation and organizational skills.

●Extraordinary understanding of various technologies, platforms, and tools with emphasis in: infrastructure, support and managing multiple technology and software platforms.

●Proven ability to work successfully in a high volume, technically demanding job with leadership and mentoring skills utilizing excellent judgment.

Professional Experience:

Alphabet (GOOGLE) : MOUNTAIN VIEW, CA November 2021 - Present

Global Sr. Program / Product Management Consultant (Global e-Commerce SALESFORCE /ICE ):

Managed the Quarterly Releases of SALESFORCE Technology Digital Transformation Product Solutions thereby influencing customers to engage in credit card program shopping experiences for new and existing customers - External Constituencies for e-Commerce Channels for Global Sales within the SALESFORCE/ ICE Integrated platform.

Operational Tenants for DSPA Requirements included:

Outlined and streamlined Monthly achievements, call outs, and analytics with a monthly newsletter.

Drove weekly maturity of Release management for the Strategic operational aspects of Seeker, External - Users and e-Commerce Procurement / Fulfillment.

●Global Functional Ticket Prioritization

●Weekly KTLO: Keep The Lights On)

●GEM Systems and Business Weekly Collaborations

Managed Global Off-shore and On-Shore Development teams.

Collaborated with internal business partners to ideate, refine requirements, and define enhancements

ADOBE HQ: SAN JOSE, CA (Office Of The CIO) NOV 2020–Sept 2021 Global Sr. Program Management Consultant: (NESTWARE / SOFTWARE DIGITAL TRANSFORMATION INITIATIVE):

INITIATIVE PURPOSE / GOAL: Managed the Strategic Overlay of future state Offering one user friendly path to purchasing software at Adobe. Mature employee purchasing behavior and reduce credit card purchases of software. Start the consolidation of software and reduce offering of tools of same type software. Automate the ordering, approval, provisioning, and harvesting of software. Charge and communicate the appropriate cost centre for the software utilized.

Managed GLOBAL Cross-Functional Business Value Implications with FINANCE, PROCUREMENT, VENDOR RELATIONS (VMO: Vendor Relationship Management), (SAM: Software Asset Management), and ENTERPRISE PRODUCTIVITY PLATFORMS, (ZYLO, Workspace One, ARRIBA).

WEEKLY TARGET TACTICAL STRATEGIE FOCUS POINTS:

Simplify and streamline the Employee Software Purchase Experience. Change Management / Organizational Change Management

Reduce credit card purchases for Software. (Finance / General Ledger Focus)

Successfully Chargeback and Communicate by cost center for software usage

Implement a new Software Catalog – Phase 1 that is scalable (Overall Target: >1700 TITLES)

Reduce tools of the same type software

Mature Employee purchasing behaviors. (Finance / Procurement Maturation)

End-to-End, Enterprise Architecture / Infrastructure

Explore Automation of the Ordering, Approval, Provisioning, Licensing and Harvesting of software processes based on the new Software Catalog.

●Led and managed weekly Customer-Facing meetings, within the Office Of the CIO, with additional awareness within monthly STEERCO and OpCo’s (Operational Committee)6666, aligned with: C-Level, (Vice-President(s) and Senior Director Level) PURPOSE: Present Executive-level Presentations / DECKS to the CIO, illuminating the proposed RoadMap Framework for adoption strategy across Global constituencies, Product Owners and Cost Centers.

Engagement achievement(s): Phase One, Operational, with on-boarding of Software TITLES on the MARKETPLACE. Content Management via ServiceNOW

●Engagement CIO Office Tools (JIRA: EPICS & USE CASES, SMARTSHEET, LUCID CHARTS, SLACK, MS OFFICE 365, SHAREPOINT, BLUEJEANS Conference Meeting, MICROSOFT MEETING)

American Express HQ: Phoenix, AZ AUG 2018 – JULY 2020 Global Portfolio / Program Management Consultant

Managed the Strategic BIG DATA / GOOGLE Cloud PLATFORM Migration / SaaS, Portfolio Program-Level implementation (Process Management, Business & Operational Support) standards and advised on the future, robust, Enterprise / Global Ecosystem (OMNI-CHANNEL Technology Platform Conversion). Aligned: AGILE, DevOPS & BIG DATA Operational Support. Aligned Global teams to the adoption of the newly framed infrastructure of analytics, operational efficiency and real-time collaboration.

“Intelligent Swarming”, BIG DATA Engagement: Managed & Responsible: for leading and introducing a newly formed Global Collaborative Based Operational Solution / Framework, thrust within the Engineering Technology vertical of American Express. The “INTELLIGENT SWARMING” solution yielded: Eliminating “Ticket Bouncing”, “Ticket Escalation” and streamlined an Analytic focus / leverage on the “Value Realization” of operational Customer Experience success.

Led and managed weekly Customer-Facing meetings (Vice-President and Senior Director Level) with executive-level Presentations illuminating the proposed RoadMap Framework for adoption strategy across Global constituencies.

Engagement achievements: Intelligent Swarming Topology / Infrastructure Assessment-to-Implementation:

●Click-To-Collaborate Infrastructure: OMNI Channel communication Strategy platform utilizing Chat (SLACK), JIRA and SERVICE NOW for seamless integration for Operational Incident Management-to-Resolution.

Mastercard HQ, Chicago,IL & St. Louis, MO NOV 2017 – JULY 2018

Global Portfolio /Program Management Consultant

Global Contact Center Implementation Engagement: Managed & Responsible: for leading across multiple vendors (AVAYA, VERINT, MERIDIAN) Corporate-changing Global Implementation of the initial Business-to-Technology transformational / operational phase of the, AVAYA-POD centric, Contact Centers, which would yield an increased future-state PORTFOLIO workflow strategic assessment of Consumer-to-Transactional efficacy for MASTERCARD.

Managed the Program-Level Cross-Vendor (AVAYA, VERINT, MERIDIAN) GCCM Solution /GOOGLE Cloud Migration-Data Lake/ Infrastructure and advised on the future, robust, Enterprise / Global Ecosystem (Technology Conversion)

Engagement achievements: Solution Topology / Infrastructure Assessment-to-Implementation:

●Managed: 2018/2019 Implementation effort-to-cost, with emphasis on disparate Technology Stacks / Business Operational Tactics: AVAYA / VERINT WFO Application Suites.

●Managed: 2018/2019 VERINT Engagement Management Universal AGENT Global Desktop RELEASE MANAGEMENT METHODOLOGY.

●Managed Enterprise Resource Alignment Methodology adopted (AVAYA, CALL MANAGEMENT SYSTEM, CONVERGYS IVR (IP/SIP), VERINT WFO CALL RECORDING ANALYTIC

Zebra Technologies HQ, Lincolnshire, IL AUG 2017 – NOV 2017

EPMO Portfolio Management Consultant

●Global Portfolio Executive Investment / (Business & IT Services) EPMO Engagement

●Managed & Responsible for: Portfolio Capability Analysis & Assessment: GLOBAL ENTERPRISE RELEASE MANAGEMENT, GLOBAL ENTERPRISE RESOURCE MANAGEMENT, GLOBAL ENTERPRISE INFRASTRUCTURE/INSTANCE ALIGNMENT, and GLOBAL ENTERPRISE ORGANIZATIONAL CHANGE MANAGEMENT.

Managed & Responsible: for assessing current state domain implementation of: Operational PORTFOLIO / PROGRAM thrusts, which included: (APPLICATIONS, INFRASTRUCTURE, SECURITY, ERP-SUPPLY CHAIN, ENGINEERING, SERVICES, SUPPLIER VISIBILITY, RETAIL WIRELESS TECHNOLOGY, and DATA CENTER), which would yield the current PORTFOLIO of 47, Large-Scale, Globally-Centric Projects.

Managed the present Identification and recommendation of future, robust, ENTERPRISE / GLOBAL ECOSYSTEM (INSTANCES), to enable a Company-Wide adoption of a Quarterly Cross-Functional RELEASE & RESOURCE Management Methodology.

Engagement S.O.W. Achievements: PER EXECUTIVE INVESTMENT COUNCIL AGREEMENT (IT & BUSINESS)

●2018/2019 yield to minimize / reduce Implementation Effort-to-Cost fiduciary goals, with emphasis on: ORACLE R12/ Supply Chain, Manufacturing, Third-Party Vendors, and Internal Constituents.

●2018/2019 QUARTERLY PORTFOLIO QUARTERLY RELEASE MANAGEMENT METHODOLOGY ADOPTED

●2018/2019 QUARTERLY ENTERPRISE RESOURCE ALIGNMENT METHODOLOGY ADOPTED (Business, IT, External Resources (Vendors/ Strategic Partners)

iQoR, Pittsburgh, PA NOV 2016 – JAN 2017

Senior Portfolio Management Consultant

End-Client: IVR / CALL CENTER Capability Analysis & Assessment Engagement

Responsible for delivering & assessing current state architecture of distinct, globally distributed IVR/Contact Center’s for AT&T, T-Mobile, and MetroPCS. Each Corporate entity having multiple technical architectures / technology stacks, supporting a distinct Strategic-to-Tactical Workflows for end-consumer consumption.

Managed Portfolio Statement Of Work (S.O.W) to EXECUTIVE PROPOSAL for:

●Capability Analysis & QA Assessment.

●The S.O.W. impacted iQOR’s existing clients: AT&T / Assurion, T-MOBILE, and MetroPCS

Identified and recommended more flexible and robust future state architecture to enable clients to reduce effort-to-cost with onboarding new global customers.

Spearheaded the Technology Infrastructure solution-to-process benchmarking within iQor, against industry standards with evaluation and recommendation of best practices, which yielded operational benefits fostering & optimizing future operations.

Engagement Proposal Achievements: EXTERNAL CLIENT (iQOR) Fundamental Capabilities Roadmap.

Enterprise Infrastructure Technology Analysis of existing end-client’s in-house solutions for Best Practice Analysis, Process Mapping & Scoring, and Operational Analysis

Defined key business objectives and proposed architecture for desired TO BE state

Multiple rounds of SME interviews (internal & external), which fostered evaluating internal and third party solutions and providing recommendations towards QA Processes.

Evaluation of (3) iQor identified customer programs (AT&T/Assurion, MetroPCS, T-Mobile) and team interviews with AVPs and agents at fixed locations determined by iQor (Several Locations)

Engagement S.O.W. / Proposal Benefits: Target State Architecture, platform recommendations, and high-level scoping of top mission-critical portfolio projects.

IVR / Call Center Portfolio QA Process Recommendations, QA Tools Analysis, competitive benchmarking matrix and recommendations & QA Assessment Report and Executive Presentation Workshop

Cambia Health Solutions, Portland, OR APRIL 2016 – OCT 2016

Senior Portfolio Manager: SERVICE DELIVERY: TELEPHONY/CCT (OMNI CHANNEL - Call Center Transformation) Engagement

Responsible for aligning across Multi Portfolio disciplines: DTS (Data & Technology Solutions), Business, Operations and external vendor management in achieving strategic delivery, from Pilot-to-Value Proposition Proposal (presented to CIO/CFO) conversion of the company’s core telephony (CCT: Call Center Transformation) initiative

ENGAGEMENT ACHIEVEMENTS:

●Roadmap: VERINT, API HUB, VOXEO, DDR, TABLEAU, Enterprise Organizational Change Management for Soft Phones and Realtime InContact Reporting.

●(WFM, CRM Integration (SFDC), Screen Recording, Speech Analytics, Cloud Migration (DaaS) /OMNI-CHANNEL Customer Engagement (Telephony, Web Chat, SMS Text, Email), IVR, Social Media, SaaS: Software as a Service, CaaS: Customer as a Service, DaaS: Data as a Service.

●Rollout to Provider, Member, Group, Help Desk, EDI/Health Coach, Group Accounts Rec, OPL Subrogation, Amazon dedicated team.

●Implementing an advanced, hosted, Cloud based telephony system including: TABLEAU Server Environment: (Member Services Management, FACETS Replica), AWS: (Data Science Models for Voice & Chat, Data Lake), APIGEE: (Caching & Coordination)

●Portfolio Management: Portfolio Resource leveling, Portfolio On-boarding Methodology Strategy & Tactics, Portfolio Resource Assessment to adroit Skillset Matrices (Present-to-Future State of need).

●Cambia improvement of the Call Center Telephony Infrastructure to effectively engage and support a customer relationship, seamlessly across the Cambia Portfolio of solutions, as is required to deliver on the Cambia 2020 goals.

●Provided Cambia service professionals, enterprise wide, with a robust, hosted, cloud based telephony solution that provides modern capabilities in a redundant environment. Future operational capabilities for system integration with Cambia's Data solutions and industry standard Customer Relationship Management (CRM) platforms, with Salesforce Service Cloud.

Nike, INC.: WHQ, Beaverton, OR OCT 2015 – APRIL 2016

Senior Management Consultant

Global Scheduling Workforce Management Engagement: KRONOS 8 Upgrade Project (Europe, Canada, USA)

Responsible for Global strategic delivery, and conversion of the company’s core Workforce Management System. The global focus pertained to NIKE CDT STORE TOOLS current applications, understanding of Global regions (Europe/UK and Italy), Canada, and USA) mission critical HR business and operational solutions and services. The result would yield Workflow Management process improvement infrastructure for the largest athletic retail company in the world.

Implemented and orchestrated the initial phase of the global program scope (yearly iterations), delivery, ongoing operations, Retail store post implementation support, RETAIL WIRELESS TECHNOLOGY and infrastructure of their directly related ancillary project streams.

Advised Risk team on how to effectively manage Risk & Team members that report indirectly to the organization

Served as the lead program solution delivery and management resource on the programs; managing cross-functional and cross-organizational project teams as well as working in a hands-on strategic technical advisory role as deemed necessary.

Collaborated with the initial Executive Steering Committee consisting of Senior SME’s for the overall governance of the program(s) streams ensuring effective delivery of the WFM solution, including strategy, analytics, enterprise organizational solutions, development and delivery.

Managed and monitored program quality control, resolved vendor issues and process defects, for delivery of the KRONOS 8.0 product/application and delivery abnormalities, and recognized/mitigated program risks/issues in their early states. Delivered weekly dashboard reporting metrics to executive management for forecasting/tracking and created, administered, and maintained project documentation repository sites within NIKE’s document repository and Agile solutions (Jira).

Hewlett-Packard:WHQ, Palo Alto,CA JAN 2014 – SEPT 2015

Sr. Program Management Consultant

SalesForce Global Enterprise OMNI-CHANNEL, Customer Relationship Management Engagement (SFDC: SaaS, GOOGLE CLOUD MIGRATION)

Responsible for overseeing/advising global implementation workstreams, of the SalesForce Cloud Retail Product, while partnering with IT, Business, and External vendors (LogMeIN). The main corporate thrust was to implement globally, Hewlett-Packard’s custom SALESFORCE MARKETING-TO-CLOUD product, CAREFORCE, throughout six global regions, which provided an OMNI-CHANNEL optimized customer support experience.

Provided program/technical advisory assessments to leverage performance and security improvements in support of a secured Messaging / Communication global customer management integration infrastructure.

Managed the quarterly implementation of the future operational, global/enterprise customer management OMNI-Channel footprint, which would leverage Product–to-Customer service content versatility.

Managed the adjunct global integration of SaaS infrastructure platforms, to correctly engage the presentation of Hewlett-Packard’s brand products & services, RETAIL WIRELESS TECHNOLOGY customer support Data Communication exchange strategy.

Managed the customized integration capability and optimized layout for seamless customer support experience with other 3rd party SaaS platforms.

Managed the build out and migration of ICP: Integrated Content Portal enterprise customer relationship management system Global implementation of (CAREFORCE) in support of the global customer support management program.

Advised on the SalesForce / CAREFORCE agent functionality to aid in the setup and management of customer cases across 6 different global regions, which included Global Performance/Security implications.

Advised on the external customer experience when integrated with 3rd party SaaS/exchange platforms, which yielded a more robust and secure customer case management exchange platform internally for Hewlett-Packard

AGILE PRACTIIONER, aligned with the 3rd party vendor (LogMeIN), for daily to weekly product software development methodology SPRINT achievements, product assessments, collaborative global integration.

AFLAC: WHQ, Columbus, GA NOV 2012 – NOV 2013

Sr. Program / Product Management Consultant

Exchange/Enrollment Strategy –Global Portal Enterprise Content Management System (SiteCore 7.x)

Responsible for overseeing/managing global (North America & Japan) multiple workstreams, while partnering with IT, Sales and Marketing. The main corporate thrust was to implement a new Global Portal ECMS (Enterprise Content Management System: (SiteCore) product, which provided an online optimized experience for embedded 3rd party integrations (Account Specific Websites), as well as performance and security improvements in support of a more robust exchange infrastructure: AFLAC web enrollment eCommerce exchange solution (AWES). The future operational enterprise footprint will leverage content versatility within a variety of infrastructure platforms, (Windows, Apple, Android), browsers, (IE, FireFox, Safari, Chrome) and hardware (blackberry, iphones, smart phones, tablets, desktops) against > 800 brands for enrollment/exchange business process scenarios.

Engagement Achievements:

●Managed the implementation of customized branding capability and optimized layout for seamless enrollment experience with external 3rd party enrollment platforms.

●Managed the build out and migration of all ASW/AWES sites in the new portal enterprise content management system (SiteCore) in support of the Web Transformation program.

●Lead the Performance & Security Improvement council sessions, which yielded infrastructure/performance improvements to support increased volume regarding the AWES (AFLAC Web Enrollment Solution) e-Commerce Admin Capabilities. Conducted independent security assessment and remediated findings against the future Global product foot-print.

●Lead the Enhanced AWES Admin functionality technology sessions, to foster the setup and management of enrollment/exchange cases, which outlined the overall future footprint of AFLAC’s future enrollment/exchange strategy.

●AGILE PRACTITIONER regarding daily-to-weekly TRIAGE/ SPRINT product implementation.

Volkswagen Group of America-HQ, Herndon, VA OCT 2011 – NOV 2012

Sr. Program Manager

Global Portal Portfolio Compliancy Content Management Engagement (LIFERAY)

Accountable for creating and delivering global enterprise portal governance and processes, Portal Portfolio Management, Transformation Portal Program Management, internal and external portal customer satisfaction, and Enterprise Content Management. Orchestrated and managed portal process improvements, which directly impacted eight disparate global brands, groups, and technology organizations within VWGoA. Improved the consistency and repeatability of the brands and organization enterprise content management delivery process, which impacted every global brand, numerous external partners and internal corporate business processes.

WellPoint, Chicago, IL OCT 2010 – OCT 2011

Sr. Technology Program Manager

eBiz: WebLogic to WebSphere Enterprise Migration (Tech Infrastructure) Engagement: Refresh/Installation

Responsible for strategic delivery, migration/installation and conversion of the company’s core 125+ application’s (e.g. Facets Rating WebService, Point of Care, Blue Exchange), within the middleware/e-commerce domain’s.

The core applications drive mission critical business and operational products and services for the largest healthcare payer in the US.

Implemented and orchestrated the program scope, delivery, ongoing operations, production support, and infrastructure of the program(s) and their directly related ancillary project streams. Served as the lead program solution delivery and management resource on the programs; managing cross-functional and cross-organizational project teams as well as working in a hands-on strategic technical advisory role as deemed necessary.

Collaborated with the Executive Steering Committee consisting of Senior VP’s for the overall governance of the program(s) streams ensuring effective delivery of all programs, including strategy, analytics, enterprise organizational solutions, development and delivery.

T. ROWE PRICE, Owings Mills, MD OCT 2009 – SEPT 2010

EPMO Program Manager: Client Risk Stratification Program Engagement

Responsible for driving, managing and maintaining business continuity/organizational change and process improvement for the collaborative investment banking constituents by implementing a comprehensive, enterprise wide, regulatory compliance authorization and information system that would leverage all investment client-facing and client-servicing systems.

Accountable for the program delivery of individual compliance and regulatory focused workstreams.

Ensured risk remediation plans exist and are sufficient. Track remediation plans to completion and on-time. Created policies, procedures and processes to mitigate risks.

Devised and implemented the overall program strategy, PMO metrics and the Program Charter, which resulted in defining the appropriate program management methodology and supporting internal practices.

Pfizer, Research Triangle Park, NC, EPMO Program Manager

Responsible for an audit initiative Maturity Engagement that drove maturity within the Project Engineering Business Unit with emphasis on process improvement - methodology, organizational and technology change management.

Accountable for evaluating “current state” project management practices; recommended the strategy of implementing appropriate project management methodology, PMO metrics and supporting practices by formalizing individual maturity processes and methodologies utilizing industry standard Portfolio/Program Management practices.

Evaluated business organizational reporting requirements, recommended the strategy of implementing appropriate cross departmental & executive reporting mechanisms, including contingency plans by providing Visio process models/workflows pertaining to recommended strategic models of: Portfolio/Project Intake Management, Project Demand Management, and Resource Management.

CHEVRON: ITC WHQ, San Ramon, CA NOV 2007 – OCT 2009

EPMO Portfolio Director

Responsible for driving maturity within multiple business unit/line of business PMO’s with emphasis on overall governance regarding strategic Portfolio and Program Management Office capabilities.

Consultative action plans resulted in building, maintaining and fostering efficient business change within the PMO’s with emphasis on process - methodology, organizational change and technology needs. Accountable for estimating consulting levels of effort of internal OPCO (Operational Company) Business Process/Enterprise Content Management requirements by using standard EPMO estimating techniques, EPMO metrics and tools to understand Portfolio/Program EPMO scope of efforts and requirements. Translated cross-functional portfolio technical challenges into tangible strategic/business decisions by formalizing individual maturity processes and methodologies utilizing HP PPM Center: Portfolio/Program Management Modules (governance) and Gartner’s Magic Quandrant PPM Assessment tool for downstream programs.

Portfolio: on-boarding experience, including but not limited to: Portfolio Resource leveling, Portfolio On-boarding Methodology strategy & tactics, Portfolio Resource Assessment to Adroit Skillset Matrices (Present-to-Future State of need).

Business / IT Multi Industry Strategic, Tactical & Functional Competencies

Senior Level Organization Change Agent in Turnaround, Start-up or At Risk Portfolios & Programs.

Business/IT strategic planning and New Product Development & Rollout, Global Corporate Merger(s) and Enterprise Integration

Industry Knowledge:Healthcare-Services, Payer, Insurance -medical transcription, medical coding, medical billing, insurance (Medicare/Medicaid), HMO, case management, provider referral, broker/sales,), Trizeto’s FACETS

All Industries – Services: Excellent communicator, proven capability to provide formal presentations to board of directors, C-level executives, customers, employees & end user communities. Project deliverables for each critical function/process were to include the annual review of Risk Analysis

Strong mentor & Org Team Builder-Led Large teams (+150 Resources)

Vendor Management: Requirements Analysis, Review & Selection, Product Transition

Business & IT Process Quality Management (HP ALM ver.11)

Set-up, Delivery & Management of Portfolio, Program, Project Management Office & Project Management Lifecycle(s)

IT Methodologies: SDLC, RUP, AGILE / SAFe 4.0,, PMBOK, CMM (level 1-5) + CMMi, BPI, ITIL, Scorecard, Six Sigma, CONFLUENCE

Product & Software Development Lifecycle implementation

Information Architect / CMS: Filenet, Sharepoint, LifeRay 6.1, SITECORE

IT Management-Development/Operations: DevOPS best practice integrator (SERVICENOW)

Business & IT Governance-Business case, standards, advisory committees, centralized technology budgets and tools: HP-ITG (Governance Module), PPM Assessment Methodologies / Tool: Gartner Magic Quadrant

Portfolio Management / Business Process Management / Enterprise Content Management: KAFKA, JIRA, SLACK, SERVICE NOW

Business Systems Enterprise Planning Process Design, Technology & Workflow Application Integration

ERP (Billing, Financial, CRM, SalesForce, Sales Enrollment, work order management, Enterprise Content Management, HRIS, CIS / IVR)

●Portfolio/Program/Project Management)

●PRIMAVERA 6.0, CLARITY

●Sharepoint 2010, e-Room (Documentum)

●Microsoft Project, (Project Server), VISIO, Sharepoint, NIKU & NIKU Workbench, PAL – LIVE L

●HP PPM Center: Portfolio / Program Management Modules

●LYNC (Office Integration- Workspace Communication)

Database Platforms & Data Warehouse-Sybase, Oracle, MS SQL, & DB2 (UDB)

Web Services and SOA (Service Oriented Architecture) Business Component Process Modeling, Business Value & Enterprise Services Roadmap Planning

OO-J2EE, Microsoft .NET framework with C#. Middleware: (Weblogic/Websphere)

MS Applications (Access, Power Point, Word, Excel, Project, VISIO), Windows 7

Infrastructure & Network: Microsoft OS, Unix, Windows,

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