Administrative Support Customer Service

OLUWABUKOLA CHRISTIANA OLUWANDE

+234********** adzwn6@r.postjobfree.com Ogun State, Nigeria

https://www.linkedin.com/in/oluwabukola-oluwande/

PROFILE SUMMARY

Dedicated and organized Secretary with 10 years of experience providing comprehensive administrative support to executives and teams. Proficient in managing office operations, coordinating schedules, and handling confidential information with utmost discretion. Adept at streamlining processes, enhancing efficiency, and maintaining a professional and welcoming atmosphere. Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. Recognized for optimizing operational workflows, implementing efficient processes, and enhancing overall productivity. Excellent communication and interpersonal skills, combined with a solid attention to detail, to ensure seamless communication and collaboration across all levels of an organization. Proven ability to prioritize tasks, meet deadlines, and adapt to dynamic work environments.

CORE COMPETENCIES

• Office Management

• Inventory Management

• Customer Service

• Project Management

• Training & Development

• Administrative Support

• Process Improvement

• Reporting and Documentation

• Performance Management

• Confidentiality

• Effective Communication

• Team Leadership

SKILLS HIGHLIGHT

• Adept at managing complex calendars, coordinating travel arrangements, and orchestrating high-profile meetings with precision.

• Proven track record of anticipating executive needs and proactively providing strategic administrative assistance.

• Strong written and verbal communication skills to facilitate effective communication within the organization and with external stakeholders.

• Excellent ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.

• Skillful in maintaining organized files, documents, and records, ensuring easy retrieval and efficient workflow.

• Effective interpersonal abilities to interact professionally with colleagues, clients, and visitors, creating a positive and welcoming atmosphere.

• Proficient in identifying issues, proposing solutions, and making sound decisions to address challenges as they arise.

• Ability to manage multiple tasks simultaneously while maintaining a high level of quality and efficiency.

• Possess a proactive and flexible leadership style, meet strict deadlines, and motivate a team under extreme pressure.

• Competent and proficient understanding of various software programs, such as Microsoft Office Package. PROFESSIONAL EXPERIENCE

Secretary - Joel Company, Ota, Ogun State January 2016 – May 2023

• Provided general administrative support, including managing phone calls, emails, and correspondence.

• Scheduled appointments, meetings, and conferences, coordinating with multiple parties and ensuring optimal use of time.

• Reduced email response time by 30%, leading to faster communication flow between departments.

• Developed and maintained a scheduling system that reduced appointment conflicts by 25%.

• Improved meeting coordination, resulting in a 15% reduction in late starts and overruns.

• Established a digitized filing system, reducing physical storage needs by 40% and enhancing document retrieval speed.

• Successfully maintained a 100% error-free track record in handling sensitive documents and maintaining confidentiality.

• Collaborated with departments to gather and compile data for reports, resulting in a 15% reduction in report preparation time.

Supervisor, Administrative Officer - Amarelis Design and Clothings, Lekki, Lagos State June 2015 – November 2015

• Provided comprehensive office support for senior executive staff, including heavy calendar management, scheduling, records maintenance, project management, and database development while ensuring optimal office performance.

• Demonstrated a steadfast commitment to providing outstanding support within fast-paced, high-pressure environments while streamlining operations and achieving organizational objectives.

• Performed diverse, high-level administrative operations while driving office efficiency and maximizing productivity.

• Managed correspondence, processed documents, generated detailed reports and coordinated human resources functions.

• Handled correspondence, read and sorted emails, and ensured they were distributed accordingly; drafted letters and composed emails to suit each client.

• Notified employees of policy and procedure changes to promote overall compliance.

• Tracked company inventory and noted item shortages for future product orders.

• Decreased average processing time for incoming documents by 20%, improving administrative operations efficiency.

• Developed and delivered a comprehensive training program for new administrative staff, leading to a 30% decrease in onboarding time and faster integration into the team. Administrative Officer - Covenant University, Ota, Ogun State, Nigeria February 2014 – June 2015

• Oversaw the daily administrative operations of the organization, ensuring efficiency, accuracy, and compliance with policies and procedures.

• Managed and coordinated administrative activities, including office supplies procurement, maintenance of office equipment, and vendor management.

• Assisted in developing and implementing administrative policies and procedures to enhance operational efficiency.

• Monitored and managed the office budget, including expense tracking and cost-saving initiatives.

• Increased on-time meeting starts by 25% through proactive schedule management and timely distribution of agendas, leading to more focused and productive meetings.

• Improved average response time to internal and external inquiries by 50%, resulting in higher satisfaction rates among staff and clients.

• Increased overall employee satisfaction with office facilities by 30% through regular feedback surveys and the implementation of improvements based on feedback.

Administrative Officer - Landmark University, Omu-Aran, Kwara State, Nigeria January 2013 – February 2014

• Provided exceptional support to the Head of Department, thereby increasing his efficiency by 30%.

• Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.

• Handled employee onboarding and orientation processes, ensuring all necessary documentation was completed.

• Prepared and distributed internal communications, memos, and reports as needed.

• Provided support to senior management as required, including calendar management and travel arrangements.

• Prepared agendas for meetings, compiled minutes of meetings and tracked action items.

• Processed invoices, purchase orders, expense claims and other transactions according to the established procedures.

• Performed general office duties such as photocopying, faxing, and mailing correspondence.

• Monitored inventory levels of stationery supplies and ordered new stock when required. EDUCATION

• Bachelor of Arts in Linguistics – University of Ilorin, Ilorin, Kwara State, Nigeria January 2009

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