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CONTACT

+91-944*******,

+91-964*******

adzwmo@r.postjobfree.com

Kerala, India

P R OFILE S UMMARY

Experienced Hospitality professional with over 16 years of success as Group General Manager, Operational Manager in 5-star, 4-star, and 3-star hotels in Kerala and Tamil Nadu. Skilled in hotel classifications, pre-openings, staff recruitment, reclassifications, and new constructions. A results-driven leader, adept at optimizing operations and driving revenue growth while ensuring exceptional guest experiences. Strong project management and team leadership capabilities, committed to delivering operational excellence and exceeding customer expectations. Seeking new challenges to make a transformative impact in the hospitality industry. K E Y S K I L L S

E MPLOYMENT CHRONICLE

REGIONAL MANAGER -OPERATIONS Oct 2022- Present

NEXSTAY HOTELS AND RESORTS

KEY RESPONSIBILITIES

- Managing 14 business hotels and resorts, overseeing all operations, managers, and staff.

- Involved in day-to-day affairs and operations across all properties.

- Evaluating performance and implementing strategies for improvement.

- Supervising and supporting hotel managers and their teams.

- Ensuring high guest satisfaction and addressing customer concerns.

- Maintaining brand standards and quality across all properties

- Collaborating with sales and marketing teams for increased bookings.

GENERAL MANAGER Oct 2020- Aug2022

CHAND V RESIDENCY - 5*CLASSIFIED DELUXE PROPERTY

GENERAL MANAGER Dec2018 - Aug 2020

DIANA HEIGHTS - 5*CLASSIFIED LUXURY PROPERTY IN COCHIN INTERNATIONAL AIRPORT

GENERAL MANAGER Sep 2017-Dec 2018

MANGO MEDOWS -5* CLASSIFIED WORLDS FIRST & LARGEST AGRICULTURAL THEME PARK & RESORT

GENERAL MANAGER Aug 2015 - Aug 2017

THE WOODS MANOOR - 3* DELUXE PROPERTY

GENERAL MANAGER May 2006 - Jun 2008

MASCOT BEACH RESORT

GENERAL MANAGER Jan 2005 -Apr 2006)

HOTEL HORIZON INTERNATIONAL

GENERAL MANAGER Sep 2003 - Sep 2005)

HOTEL CHANAKYA

GENERAL MANAGER 1 Year

HOTEL SUVARNA INTERNATIONAL

Team Work Analytical skills Leadership Quality

Strategic Thinking Customer service

Work Ethic

Time Management

Problem Solving Ability Multi-Tasking Financial Acumen Adaptability Attitude

ACADEMIC CREDENTIALS

DIPLOMA IN HOTEL MANAGEMENT

- B.Sc. Tourism and Hospitality

Management

COMPUTER PROFICIENCY

SHAJI MICHAEL

LANGUAGES KNOWN

English

Malayalam

Tamil

100 %

100 %

100 %

MS Office

Basic Operation

Internet & Email

KEY RESPONSIBILITIES

- Ensuring exceptional guest experiences by maintaining high service standards, addressing guest inquiries or complaints, and monitoring guest feedback.

- Creating and managing budgets, analysing financial performance, and implementing strategies to improve revenue and control costs.

- Ensuring that the property meets or exceeds brand standards and consistently delivers quality services to guests.

- Implementing and enforcing safety protocols to provide a secure environment for guests and staff.

- Overseeing property maintenance, repairs, and renovations to keep the facility in excellent condition.

- Monitoring inventory levels and ensuring an adequate supply of necessary items for smooth operations.

- Managing relationships with suppliers and negotiating contracts to obtain favourable terms.

- Building positive relationships with the local community and participating in community events.

- Providing regular reports to higher management on the property's performance, financial status, and guest feedback. GROUP GENERAL MANAGER Nov 2009 - June 2015

ALUKKAS HOTEL PVT LTD

GROUP GENERAL MANAGER July 2008 - June 2009)

SURYA GROUP OF HOTELS

GROUP GENERAL MANAGER Dec 2004 - Dec 2005

UDHAYAS GROUP OF HOTELS AND AYURVEDIC RESORTS

KEY RESPONSIBILITIES

- Strategic planning for the entire group of properties.

- Financial oversight and performance evaluation of all properties.

- Ensuring operational standardization and consistent guest experience.

- Allocating resources effectively among different properties.

- Providing guidance and support to General Managers and teams.

- Collaborating on sales and marketing strategies for the group.

- Monitoring guest satisfaction and addressing feedback promptly.

- Identifying opportunities for brand expansion and acquisitions.

- Negotiating contracts and managing vendor relationships OPERATION MANAGER 1 Year

K.T.D.C YATHRINIVAS

OPERATION MANAGER 4 Year

TROPICAL HILL RESORTS

KEY RESPONSIBILITIES

- Designing and optimizing operational processes to improve efficiency, reduce costs, and enhance overall performance

- Managing and supervising a team of employees, including recruitment, training, and performance evaluation

- Allocating resources such as manpower, equipment, and materials to meet operational needs and achieve objectives.

- Developing and managing budgets, monitoring expenses, and implementing cost-saving measures.

PRE-OPENING & CLASSIFIED

PROPERTYS

• Tropical Hill Resort, Palakkad

• Potty’s The Veg, Thodupuzha

• Pranamam Ayurvedic Spa

Hotel, Thrissur

• Riverine Backwater Resort,

Alappy

• Cliff View Resort, Palakkad

• Central Residency, Thrissur

• Nakshatra Emerald Inn, Thrissur

• Udhayas Ayurvedic Resort,

Palakkad

• Hotel High Way Castle,

Kasargod

• Hotel Alukkas, Thrissur

• Perl view, Thalasseri

• Wilton Hotel & Restaurants

TRAINING

• Completed Training Program -

Food Safety & Standards –

Conducted by Commissionerate

of Food Safety, Government of

Kerala

• Completed Training Program –

Let’s Learn the Skill

Upgradation and Capacity

Building Program me –

Conducted by Department Of

Tourism Kerala

• Completed Training Program –

Food and Safety –Jointly

Organized by Office of The

Commissioner of Food Safety,

Kerala Institute of Tourism and

Travel Studies,

Thiruvananthapuram

PERSONAL DOSSIER

Gender : Male

Date of Birth : 15-01-1979

Nationality : Indian

Marital Status : Married

D E C L A RATION

I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.

SHAJI MICHAEL

REFERENCE

Available upon request

INTERESTS

Songs Travelling Reading

ACHIEVE MENTS

• Holder 5th DAN SHOTOKAN

Karate Black Belt

• Holder 4th Degree OKINAWA

KENPO Karate Black Belt

• Holder Golden 5th KICKBOXING

Black Belt (State& Interstate

Champion)

• Holder Certified Master Black

Belt of six sigma methodology

• Holder Six Sigma Master Black

Belt

• Holder 5th DAN KARATE

GOJITSU-RYU-Black Belt

• Member - N.A.K (National

Association ofKickboxing)

• Member - I.A.O.M.A.S

(International Alliance of

Martial Arts School)

- Ensuring that products or services meet quality standards and implementing quality control measures.

- Identifying potential risks and implementing strategies to mitigate them, ensuring a safe and compliant work environment. ASSIST MANAGER 1 Year

NEW MILLENNIUM HOTEL & AMUSEMENT PARK COLOMBO

KEY RESPONSIBILITIES

- Ensuring high levels of guest satisfaction by assisting with guest inquiries, handling complaints, and resolving issues promptly.

- Supervising front desk operations, including check-in and check- out processes, ensuring smooth guest arrivals and departures.

- Assisting in managing hotel staff, including training, scheduling, and performance evaluation.

- Supporting the general manager in day-to-day operations across various departments like housekeeping, food and beverage, and maintenance.

- Assisting with sales efforts, promotions, and marketing initiatives to maximize room bookings and revenue generation

FRONT OFFICE AND HOUSE KEEPING IN CHARGE 1 Year

TROPICAL HILL RESORTS

KEY RESPONSIBILITIES

- Supervising the front desk operations, ensuring efficient and smooth check-in and check-out processes for guests.

- Managing room reservations and ensuring accurate record- keeping of guest information.

- Ensuring a high standard of guest service by handling guest inquiries, requests, and complaints in a professional and timely manner

- Supervising housekeeping staff in maintaining clean, tidy, and well-maintained guest rooms and public areas.

- Ensuring adherence to housekeeping standards and implementing quality control measures

SERVICE SUPERVISOR ACCOMMODATION & FOOD 1 Year

SPECIAL POLICE COMMANDOS -USA

KEY RESPONSIBILITIES

- Supervising housekeeping staff in maintaining clean, tidy, and well-maintained guest rooms and public areas.

- Ensuring adherence to housekeeping standards and implementing quality control measures.

- Monitoring and managing housekeeping supplies, linen, and amenities inventory.

- Organizing training sessions for housekeeping staff to enhance their skills and efficiency.

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