Krystel jeanne P. Bernal

#** *** ***** ****, ******

*** *********** **., ********, ******

096********/091********

adzwm3@r.postjobfree.com

Objective

A self-motivated employee who has enough skills and experience and has thought enough of exploring some of her skills from her previous jobs. I am now seeking to be in a career where I have my passion and can see a better future and opportunities in life. I am seeking secure employment with a reputable company where I can enhance my skills, learn from my studies, and utilize my knowledge and background to the maximum. And will surely be more responsible while making a significant contribution to the success of my company.

Experience

MAJOREL, Clark Pampanga

PROJECT PIT/PREMIUM IT - TECHNICAL CHAT SUPPORT - March 2023 to September 2023

Even in just my probationary time, this line of business taught me a lot. It's a totally different experience. Having to resolve issues and help customers all around the world by talking to them via chat or text is a total different story. The first is to make my customers feel empathy and willingness using chat only. I have to be very careful with the words I have to used since it's only in chat. It's really hard to picture and feel our customers. It is very hard to express our feelings. However, I am very glad that we have our enough training and articles that will help us with how we can communicate to our customers. Second, is we have to make sure that we can make them feel we understand their concern and we are willing to help. I have to use probing questions to isolate issues as in chat it is very hard to just jump into conclusions. But I make sure that I made my customer understand why am I asking those questions, as we have to be directed to the right path and resolution. And lastly, our main goal is to help and resolve each and every customers issue. As a technical support, my task is to help customers with their devices problems & issues. Forgotten and disabled account(s). And even with their Billing issues. With chat support, it is very hard to know if customer get your point or steps provided. It really helps me a lot that we have articles and websites to provide to our customers that will help them more with resolving their issues. But as a chat support, we have to make sure that we really understand each other as we have to give them the right resolution. It is not as perfect as every time of the day. Sometimes, some issues will be out of scope or dead end. However, we still have to make sure that our customer understand the reason of every solution and resolution. That's still the goal. As with this premium account gives me pride and helps me a lot with my communication and technical skills, its a great experience indeed.

ALORICA, Clark

TOTAL EXPERIENCE EXPERT – September 2021 – February 2023

●Been with Alorica for more than a year. I am delivering myself as a total experience expert every day with a high level of customer service and making sure that every customer will be happy and satisfied with each and every call. No call will be dropped unless everything is resolved, and I will make sure that I can build a connection with my customer even from the very beginning. It is very important to get the buy-in of our customers from the very start of each call so that they will trust you and everything follows throughout the call flow. That’s how I deliver myself and my work every day to my customers. I make sure that I will look like an expert, even through my voice.

IQOR, Clark

AGENT – April 2021 – August 2021

●Even in the little span staying with the company, and most especially this is my first ever experience in BPO. Iqor thought me a lot of things. I am encountering most senior citizen as my customer every day. And the patience that iQor thought me, build and sum up to my character as an employee. As a sales agent with most of senior citizen customers from US I need to make sure every day that the call I got will be their call for just placing an order without a problem moving forward. I need to make sure that my customer won’t exhaust all their time and effort calling us back and fort because as I’ve said, most of my customers are in their senior age. I must be patience and secure my calls every day. And also made them feel loved and value everyday all through out the call.

APPOINTMENT SCHEDULER

●Coordinates schedules for customers, employees and sometimes for patients. This is a weekly task for almost 6 months. Determining appointment lengths and making phone calls.

McDONALDS, Gerona

SERVICE CREW – August 2018 – February 2019

●I am a counter person in McDonald’s most of the time. I encounter and face different faces and kind of people every day. So I make sure that I look presentable and will make sure that every movements that I will do won’t made them think if I know what am I doing. I make sure each and every day that I am delivering a world class service, clean and sanitize utensils and well done delicious food to our customers.

Education

ABE INTERNATIONAL BUSINESS COLLEGE – URDANETA CITY

BS HOSPITALITY AND RESTAURANT MANAGEMENT – October 2017 – January 2021

STI - RECTO

HOSPITALITY AND RESTAURANT SERVICES – June 2016 – March 2017

ADAMSON UNIVERSITY – SAN MARCELINO, ERMITA MANILA

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN CUSTOMS ADMINISTRATION – June 2012 to March 2014

Biodata

Birthday : May 13, 1996

Age : 26

Height : 5’4

Weight : 60kgs.

Religion : Roman Catholic

Marital Status : Single

Languages : English, Tagalog

Mother’s Maiden Name : Jesusa C. Pre

Father’s Name : Sotero A. Bernal

Siblings : 1. Sann Janrea P. Bernal

I CERTIFY THAT ALL OF THE INFORMATION ABOVE ARE TRUE.

APPLICANT,

KRYSTEL JEANNE P. BERNAL

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