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Customer Service Social Media

Location:
Washington, DC
Posted:
September 23, 2023

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Resume:

Morgan Thomas

Leesburg, VA • +1-571-***-**** • linkedin.com/in/morgan-thomas-2b8a76256

• adzwlf@r.postjobfree.com • adzwlf@r.postjobfree.com • EDUCATION

Virginia Commonwealth University (VCU), Richmond, VA Expected Grad May 2025 Bachelor of Science in Mass Communications, Concentration in Advertising GPA: 3.6 Relevant Coursework: Curiousness, Diversity in the Media, Communications, Argumentative Writing Woodgrove High School, Purcellville, VA Grad May 2022 Advanced Diploma GPA: 4.0

Relevant Coursework: Art Courses all the way through AP, Yearbook Senior Leader, CAD classes, Visual Communication and Design Classes.

Notable Achievements: Golden Portfolio Awards 2019 and 2020 COMMUNICATIONS EXPERIENCE

Virginia Commonwealth University (VCU), Richmond, VA

● Mass Communications classes and Ad Club

Woodgrove High School

● Yearbook Senior Leader, Technical Drawing and Engineering Classes. Additional

● Communication within job environments (coworkers, online order management, customer membership enrollment) Document design and creation Document design and creation.

ADDITIONAL EXPERIENCE

Camp Leader June 2022 – August 2023

Loudoun County Parks and Recreation, Lucketts, VA

● Organizing and leading events for summer camps while responsible for the care of children during camp activities.

● Continuing calm and positive attitude in the camp environment. Seasonal Sales Associate November 2022 – January 2023 Coach, Leesburg, VA

● Organized racks to maintain visual appeal, engage customers, and promote merchandise.

● Customer service and communication skills by solving customer challenges through offering relevant products and services.

● Retail merchandise management and sales (processed POS transactions, returning coin, currency, payment cards, and receipts)

Backstaff Lead May 2021 – Present

Creeks Edge Winery, Taylorstown, VA

● Worked on the line and enforced service standards, worked different stations for optimal coverage, and maintained adequate supplies.

● Merchandise management, sales and service communication and customer service skills. LEADERSHIP & COMMUNITY INVOLVEMENT

Volunteer Sunday School Leader, Christ Church, Lucketts, VA November 2019 – August 2022

● Assisted in the education of Sunday school classes and helped with organization and communication within the church. Muralist Project, Harmony Middle School, Hillsboro, VA May 2022 – June 2022

● Single-handlely created over 10 inspirational murals throughout the hallways of the school for personal capstone project. Virginia Tech Design Bootcamp, Virginia Tech, Blacksburg, VA June 2020 – August 2020

● Developed design skills for web, digital and physical design concepts. Workshopped ideas with peers as course continued going into collaborative projects to create a physical product. September 2022 – Present

SKILLS

Software: Adobe Photoshop, InDesign, Microsoft Office (Word, PowerPoint, Excel) Google Suite (Docs, Slides, Sheets) Social Media & Platforms: Twitter, Instagram, Google Ads, YouTube



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