Customer Service Store Manager

Crystal Eaton Capps

adzwlb@r.postjobfree.com 919-***-**** Havelock, NC

SUMMARY Enthusiastically seeking Administrative Specialist role with 9 years of experience in administrative and managerial roles. Demonstrated expertise in organization, meeting coordination, and travel coordination from tenure as Legal Administrative Specialist at Department of Veterans Affairs. Previous experience as receptionist and store manager, showcasing strong interpersonal skills and commitment to customer service. WORK EXPERIENCE Department of Veterans Affairs Havelock,NC Legal Adminstrative Specialist 06/20/2023

• The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits. • Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence. or telephone VBA facilities and provides broad outreach services. • Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record. • Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs. • Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries. • Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases • Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work. Tuesday Morning New Bern, NC

Store Manager Jul 2018 - Jan 2023

• Led recruitment, training, and development of team members, fostering a high-productivity environment without compromising customer service quality.

• Boosted sales and minimized inventory shrinkage by enforcing customer service standards and adhering to operational practices.

• Streamlined financial processes by scrutinizing and verifying billing invoices and expense reports, effectively reducing inconsistencies.

• Mitigated operational risks by organizing data and forecasting performance trends, facilitating informed decision-making.

Michaels New Bern, NC

Store Manager Aug 2013 - Jul 2018

• Effectively supervised team members in a high-velocity setting, fostering open dialogue and providing constructive feedback.

• Developed and executed novel strategies to enhance employee engagement, consequently reducing attrition rates.

• Streamlined purchasing, sales, marketing, and customer account operations, optimizing overall efficiency.

• Fostered robust client relationships through adept issue resolution and dynamic communication skills, simultaneously boosting sales and reducing inventory shrinkage.

EDUCATION North Carolina State University

BA, English

Raleigh, NC

May 2006

SKILLS Microsoft Office • Oracle PeopleSoft • UltiPro • Payroll Management • Staff Management • Staff Training • Financial Forecasting • Order Management • Ordering and Purchasing • Supply Chain Management • Routing • Loading • Requisitions • Full-Kitting • Time Management • Detail-Oriented • Problem Solving • Multitasking

• Data Entry • Customer Service • Organizational Skills • Strong Verbal and Written Communication • Proficiency in Microsoft Office Suite

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