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Glen Allen, VA ***** 804-***-**** adzwkz@r.postjobfree.com

MARYLYNE MUANDZE

PROFESSIONAL

SUMMARY

Talented information security professional with extensive experience in healthcare and government and Information Technology support. I thrive in high-pressure and fast-paced situations, striving for positive results by applying my analytical skills and technical abilities. I have skilfully balanced organizational objectives and productive relationships and effectively operate autonomously to troubleshoot and fix concerns. I am skilled in diagnosing, troubleshooting, and resolving a range of software, hardware and connectivity issues in Windows, Linux, and Unix systems. As well as account provisioning, role based access control, installation, administration, and maintenance of a wide variety of security, networking and operating system software. I have an excellent understanding of security standards and usability optimization in cloud settings. SKILLS • Cloud Computing

• Network Security

• Vulnerability Assessment

• Excellent Communication

• Data Entry

• Windows Operating

System

• Knowledge Base creation

• Help Desk Support

• Data Collection

Management

• SQL

• Identity Access

Management

• Microsoft Power BI

• CLI/CMD

WORK HISTORY IDENTITY AND ACCESS MANAGEMENT ADMINISTRATOR 01/2023 to 07/2023 Burlington Stores, Inc

• Extensive knowledge of identity and access management principles, concepts, and best practices.

• Proficient in implementing and configuring IAM solutions, including user provisioning, authentication, authorization, and entitlements.

• Solid understanding of industry standards and frameworks, such as OAuth, SAML, LDAP, RBAC, and ABAC.

• Utilizing Oracle SQL Developer and Putty to create/modify Unix accounts, granting access to Unix servers and Samba drives.

• Managing incidents and requests in ServiceNow, reducing the queue by 9.3% over 4 months.

• Utilized excel for ticket management.

• Utilized RACF tools for provisioning user security access.

• Create, modify, and revoke account access in SailPoint IIQ, SecureLink, Azure, Tacacs, Warehouse Management and other BCF systems.

• Collaborated with cross-functional teams to define and implement role-based access controls and entitlements.

• Strong knowledge of regulatory frameworks such as GDPR, HIPAA, and SOX, ensuring compliance through IAM practices

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• Configured and customized Oracle databases and Identity Manager to streamline user provisioning and deprovisioning processes, improving operational efficiency.

• Conducted regular access reviews, audits, and compliance assessments to identify security gaps, unauthorized access, analyze access-related issues, and deliver comprehensive IAM solutions aligned with business processes.

• And segregation of duties (SoD) violations.

• Participated in weekly meetings to discuss status of projects and assessments.

• Integrated SailPoint IdentityIQ to establish role-based access control

(RBAC)frameworks, defining roles, entitlements, and permissions.

• Used/Reviewed SOPs for accuracy and update in governance and compliance.

• Prior experience integrating IAM into applications leveraging Azure AD, Active Directory, Microsoft Azure AD, Okta, Ping Identity, SailPoint, and CyberArk. And Okta for SSO (SAML, oAuth, OpenID).

• Managed Information Security lifecycle for access control, integrating with key systems for joiners, movers, and leavers.

• Designed and implement IAM solutions, including provisioning, authentication, authorization, and federation technologies.

WORKDAY ANALYST 03/2023 to 06/2023

Vanderbilt University Medical Center

• Assisted users with Workday functionality, including time and attendance, benefits administration, performance management, and onboarding/ offboarding processes.

• Provided tier 1 and tier 2 support for Workday applications, responding to user inquiries, troubleshooting issues, and resolving incidents within established service level agreements (SLAs).

• Participated in weekly meetings to discuss status of projects and assessments.

• Conducted initial triage of incoming support tickets, ensuring accurate categorization and prioritization of incidents.

• Utilized incident tracking system to document and track user issues, resolutions, and follow-up actions.

• Went through HIPPA training in order to receive a certification and stay within compliance policies.

• Collaborated with the IT team to escalate and resolve complex technical issues requiring further investigation.

• Assisted in the testing and implementation of Workday updates, patches, and enhancements.

• Utilized excel for service request management.

• Conducted user training sessions and created documentation to facilitate self- service and improve user adoption.

• Managed user access controls, including account creation, password resets, and permissions management.

• Maintained a comprehensive knowledge base of common issues and solutions to facilitate efficient problem resolution.

• Collaborated with cross-functional teams and vendors to troubleshoot and resolve integration issues with other enterprise systems.

• Actively participated in continuous improvement initiatives to enhance the effectiveness and efficiency of the IT helpdesk.

IDENTITY AND ACCESS MANAGEMENT SECURITY ANALYST 09/2022 to 01/2023 CVS Health,

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• Administered user accounts and access privileges in the organization's identity management system reducing tickets by 12%.

• Monitoring user activity in the identity and access management system.

• Contributed to Spring Boot microservices and APIs, utilizing custom session management for CIAM.

• Use and understanding of basic network, platform and authentication technologies such as LDAP/TCP/IP.

• Create, modify, and revoke account access in Garancy Identity Manager, SailPoint IIQ, SecureLink, Azure using NIST SP800-53 standards.

• Utilized service now, excel, and SharePoint for ticket handling.

• Completing account terminations including running lock and revoke scripts for databases and disabling Unix accounts in LDAP.

• Use power shell scripts to create shared mail boxes, distribution list, Citrix access and changing a users Organization Unit.

• Performed quantitative and qualitative risk assessment to maintain and define internal and external security posture.

• Utilized the Roles Based Access Control (RBAC) platform to create, review, and maintain associated policies for Role assignment.

• Provide security related access management support including access recertification, identity provisioning, de-provisioning and access change requests.

• Experienced with multiple versions of Java, familiar with lambda expressions and streams, data structures and Object Oriented Programing.

• Transitioned from Amazon web services (AWS) to google cloud platform (GCP) for hosting and managing CIAM infrastructure,

• Protected the confidentiality, integrity, and availability of information systems through methods of application intrusion prevention, threat analysis, and risk mitigation.

• Followed company wind security best practices and protocols to mitigate risks of data breaches.

• Utilized SharePoint to create edit and publish vital procedure documents and team updates.

• Created various security groups and added users to their appropriate groups.

• Provided security access and account creation by configuring host based access using platforms such as Solaris, Unix client/server and Oracle database.

• Utilized RACF tools for provisioning user security access.

• Provided safety reports and data analysis to building managers to inform security processes.

• Monitored use of data files and regulated access to protect secure information. SYSTEMS ANALYST 03/2022 to 09/2022

Capgemini

• Monitored and updated systems as necessary.

• Providing end user support for corporate and subway store employees to help users with routine problems they encounter while using computer/subway applications.

• Supporting our stake holders and over 44,000 restaurant locations world wide in their ability to perform their day-to-day technology related operations.

• Participated in weekly meetings to discuss status of assessments.

• Working collaboratively with technical engineers to identify and resolve complex issues.

• Assisted clients in maneuvering and configuring workday HCM.

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• Monitored computer network activity to identify potential security breaches and application failures utilizing applications such at ETP/ Akamai Client and Beyond Trust.

• Used Service Now ticketing system to locate, create, and resolve tickets.

• Protected the confidentiality, integrity, and availability of information systems through methods of application intrusion prevention, threat analysis, and risk mitigation.

• Troubleshooting both hardware and software issues with point of sales systems.

• Utilized SharePoint to create edit and publish vital procedure documents and team updates.

• Providing support for new technology implementations by testing software and installing updates

• Provided customer support for LAN within corporate and store settings.

• Providing customer support via phone, email, chat, or instant message to users who need help with their computers or mobile devices.

• Participating in end user training sessions to ensure that users are able to use new technologies effectively.

• Configured industry standards within the Workday HCM solution and aided in the configuration and streamline of processes.

• Responded to and troubleshooting tickets in French.

• Used office 360 for documenting information, creating presentations and data tracking.

• Provided token support for Multifactor authentication, VPN/client based remote access, password/account recovery using single sign on verification,

• Troubleshoot issues in Windows 8-10 systems.

JUNIOR SYSTEM ANALYST/ SYSTEMS ADMINISTRATOR 02/2021 to 03/2022 Legal Defense Fund

• Monitor and respond quickly to incoming requests relate to IT issues.

• Maintain computer systems and act as support when systems go down.

• Troubleshoot issues in Windows 8-10 systems.

• Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).

• Maintain user PCs, including upgrades and configuration as needed.

• Assisted with on boarding of new users and creating user profiles.

• Keep inventory of all equipment, software, and license users.

• Integrated SailPoint IdentityIQ to establish role-based access control

(RBAC)frameworks, defining roles, entitlements, and permissions.

• Install, configure, and upgrade PC software.

• Perform maintenance for virtual servers (VMware environment).

• Helped transition wireless network from hot-spots to 100% signal coverage by installing and upgrading switches, APS and routing Cat5 cable.

• Provided security access and account creation by configuring host based access using platforms such as Solaris, Unix client/server and Oracle database. HELP DESK ANALYST 08/2018 to 02/2021

Department of Human Services Washington, DC

• Obtained a public trust clearance in order to carry out job duties.

• Actively listened to customers, handled concerns quickly and escalated if necessary.

• Collaborate with IT teams for refined solutions.

• Authored technical writing documents utilizing sharepoint and office 365 tools.

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• Utilized salesforce ticketing system for ticket monitoring and resolution.

• Went through HIPPA training in order to receive a certification and stay within compliance policies.

• Supported system testing functionality and issue resolution utilizing workday HCM.

• Used excel for documentation and tracking purposes.

• Participated in weekly meetings to discuss status of assessments.

• Respond to customer issues via phone, email and computer chat.

• Provided application support for the District Direct app.

• Met and exceeded service level agreements

• Resolved and or supported application and user maintenance issues

• Troubleshoot VPN/remote software for remote workers

• Created and resolved tickets using the Salesforce ticketing system

• Assisted in the installing and maintenance of the networking infrastructure. PATIENT CARE TECHNICIAN 02/2017 to 06/2018

HCA Healthcare

• Executed data entry and data analysis tasks in documenting patient records.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Troubleshoot issues in Windows 9 environments and escalating if necessary.

• Actively listened to customers, handled concerns quickly and escalated if necessary to other members of their care team.

• Offered office-wide support troubleshooting issues and optimizing usage.

• Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.

• Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands

• Went through HIPPA training in order to receive a certification and stay within compliance policies.

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

• Logged and tracked inquiries using a problem management database and maintain records and related problem documentation.

• Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries were resolved appropriately.

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

ADMINISTRATIVE ASSISTANT 06/2015 to 12/2016

MG Home Health INC

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Entered and updated company data.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients ensuring their comfort.

• Attended to office operations and required paperwork.

• Trained and provided on-going support to staff regarding PC usage functionalities and various issues.

• Went through HIPPA training in order to receive a certification and stay within compliance policies.

• Used excel for documentation and tracking purposes.

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• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

• Conducted research to identify computer products such as hardware and components in order to make appropriate procurement recommendations.

• Monitored phones, emails, and personal inquiries in a professional manner.

• Performed day to day clerical duties.

• Fielded and responded to hardware problems via e-mail phone calls and pages to provide in-house or external resolutions as needed. EDUCATION Laurel Ridge Community College, Virginia Associate of Science, Health Information Management Trinitech Global, Maryland

Technical Certificate, System Administration

Hermitage High School, Virginia

High School Diploma

CERTIFICATIONS

LANGUAGES

Associate of (ISC)

HIPPA

CPR

Google Analytics

ITIL

French (expert)

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