Contact

Phone

Email

Address

DONEIKA FERGUSON

PROFESSIONAL EXPERIENCE

PROFESSIONAL OBJECTIVE

876-***-****

adzwkn@r.postjobfree.com

Allsides District

Wait-A-Bit P.O.

Trelawny

Jamaica

To work in a progressive organization, which can expand my knowledge and provide me with exciting opportunities, to utilize my skills and qualifications to produce successful achievements as well as to make sure that any customer interacted with experiences the utmost satisfaction. Professional and ready to deliver excellence, timeliness and keen attention to detail. Manor View 08/2021 - 12/2022

Hard and Soft Skills

Great Communication Skills

Time Management Skills

Organizational Skills

Customer Service & Relations

Data & Inventory Management

Problem-Solving Skills

Flexibility & Adaptability

Cleaning & Sanitation Skills

Housekeeping Skills

Food and Beverage Operations

CRM Software Management

Language

English

Room Attendant

References

Available upon request

Henry's Food Hut 12/2018 - 07/2019

Waitress

Peter's Fashion 07/2019 - 05/2021

Store Assistant

Prepared and organized tables, drinks and glassware. Attended to customers and addressed their inquiries and needs as requested.

Coordinated with other staff to ensure the availability of all items. Assisted in maintaining the cleanliness of the dining room and other work areas.

Monitored restaurant activity to determine seating and dining flow. Provided attentive and efficient service throughout the meal, checking on customers' satisfaction and addressing any concerns. Cleaned and maintained guest rooms according to hotel standards, including making beds, dusting furniture, vacuuming carpets and replenishing amenities.

Ensured proper disposal of waste and hazardous materials in accordance with safety guidelines.

Cleaned and sanitized bathrooms, including fixtures, mirrors, and floors. Restocked supplies in guest rooms, such as toiletries and towels, reported any maintenance issues or damages to the appropriate departments. Responded to guest requests and inquiries in a prompt and courteous manner.

Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service. Achieved established goals, directed customers to merchandise within the store.

Increased store sales by retaining superior product knowledge. Maintained an orderly appearance throughout the sales floor. Introduced promotions and opportunities to customers. EDUCATION

Troy High School 09/2012 - 06/2017

Teleperformance 07/2017 - 10/2018

Customer Service Representative

Responded to a high volume of customer interaction, providing prompt and efficient assistance. Addressed customer inquiries, complaints and issues in a professional and courteous manner. Resolved customer concerns by actively listening, identifying the problem, and providing appropriate solutions. Documented and maintained accurate records of customer interactions and transactions using CRM software. QUALIFICATION

Housekeeping Certificate

Bartending Certificate

Food and Beverage Serving Certification

Contact this candidate