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281-***-**** Rocklin, CA 95765

Tendai Kombo

SUMMARY

Detail-oriented and enthusiastic professional with versatile customer-service experience acquired working as patient service representative, as well as small business owner. Looking for a new career opportunity that will advance my skills to give me room for advancement.

Skills

Detail Oriented

Active listening

Excellent Communication, strong team building, and conflict management skills

Excellent data analytical, technical, and organizational skills.

Excellent Customer Service skills

Problem solving skills.

Expert in design/developing using Tableau desktop or data visualization, reporting and analysis.

Empathy

Integrity

Skilled in Electronic Health Records (EHR) SOFT ware

Instrumental in coordinating with teams and key stakeholders for maintaining seamless workflow.

Multitasking, time management

Health Data Analysis

Computerized medical billing

Advanced knowledge of Microsoft word, excel, and PowerPoint.

Work Experience

Dignity Health Medical Foundation, Rancho Cordova, CA 2022 to Present

Patient Services Representative-Remote

Key Deliverables

Performs daily functions to coordinate patient care with multiple providers through telephone triage in a remote home office environment. Maintain effective communication among patients, departments, and staff. Proficient utilizing Athena IDX, Cerner, GECB, and Cisco Finesse for scheduling appointments, entering medical records, and directing calls to relevant departments. Receives 70 calls per day.

Time management and attention to detail to accurately process a high volume of workload in a tight turnaround environment.

Verifies patient’s demographics and insurances.

Maintains and protect client data as per policies.

Participants in monthly meetings

Ability to deliver results in fast-paced environment without direct supervision.

Achieved bonus of $400 for maintaining productivity metrics by 6% above 80% benchmark in 2022.

Dignity Health Medical Foundation, Folsom, CA 2021

Medical Office Representation/Billing Analyst

Performed administrative tasks, such as managing master calendar and scheduling appointments for providers in accordance with optimal patient loads and clinician availability.

Managed the status of accounts/bills for balances to identify inconsistencies.

Worked closely with internal and external customers to ensure the accurate of data within the company databases.

Utilized SQL and excel to perform ad-hoc analysis and maintain database queries that report on billing data.

Achieved organizational Monthly targets. Decreased average patient check-in time from 22 to 16 minutes within timeframe of six months.

Healthcare Administration Intern Dignity Health Medical Foundation, Folsom, CA 1/21 to 5/21

Assisted in managing flow of operations.

Organized and scheduled meetings and events.

Participated in scheduled supervision and administrative team meetings.

California State University Sacramento, Sacramento, CA 2020 to 2021

Instructional Student Assistant

Facilitated and provided personalized educational and emotional support.

Organized and maintained up-to-date schedule of support services, as well as participated in execution of project management initiatives for DHMF Infusion Center.

Acted as a committee member for Diversity Equity and Inclusion. Assisted with data collection through surveys and interviews. Organized and attended weekly DEI meetings.

Owner/Operator Truck Driver/United Petroleum Transports, Oklahoma City, USA 2006 to 2018

Operated and owned a small business and worked as contractor with large companies to deliver gas.

Companies dedicated me to train their truck drivers

Achieved targets in delivering the goods on time.

Selected to train company drivers. Executed role with 100% pass rate and zero accidents.

AWARDS AND RECOGNITIONS

Dean’s list Award 2021

Driver of the quarter award, 2016

EDUCATION

B.S: Public Health (Healthcare Administration) 2019-2021 California State University - Sacramento, CA

Associates of Arts-Wharton County Junior College 2016-2019 Wharton, TX

Associate Molding and Metal Casting -Harare, Zimbabwe 1994-1998

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