Customer Service High School

Summary

Motivated with extensive customer service and sales experience. Highly experienced and gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive outcomes. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Effectively demonstrates products, overcomes objections and persuasive in negotiation and diplomatic in communicating with customers to build long- term, productive relationships. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Ultimate goal is to develop a career within the company's vision where I can utilize my skills and grow with the company.

Experience

State of Hawaii- Keonelua Elementary Ewa Beach, HI Cook Assistant 08/2019 - 04/2020

Food Handling

Kitchen Equipment

Food Service

Customer Service

Cleanliness and Sanitation

Payday Hawaii Honolulu, HI

Customer Service Representative 10/2009 - 05/2019 Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Developed and trained [x] new customer service representatives on the proper handling of customer inquiries Bekins Hawaiian Movers Kapolei, HI

Office Clerk 07/2007 - 08/2008

Maintained an average [x]-minute response time on all calls, texts, and emails Proactively addressed client complaints and resolved issues. Aloha Petroleum Honolulu, HI

Sales Associate 03/2006 - 07/2007

Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Established personal connections with customers, exceeding customer service expectations Performed a full audit of inventory and sales reports, ensuring accuracy Anna Millers Pearl City, HI

Waitress and Cashier 03/2003 - 11/2004

Greeted customers, handled cash transactions, processed bill payments and retail cell phones Familiar with computer programs such as Microsoft office, Windows, Excel, Data entry Emails, 10-key pad and Internet functions

Generated daily reports and balanced drawer daily

Proven ability to work well both independently and in teams to accomplish goals Presented professional image and provided superior service to maintain customer satisfaction Skills

Customer service, Communication skills, Documentation review, Bilingual, Restaurant experience, Computer literacy Education

Leeward Community College Pearl City, HI

Liberal Arts

Diana Titialii

808-***-**** **********@*****.*** Las Vegas, NV Waipahu High School Waipahu, HI

High School 05/2003

High School Diploma

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