Data Entry Customer Service

SUGALU FILIVAA

***** ***** ****** ** ******, CA *2883

Cell: 949-***-**** Email: **************@*****.***

CAREER OBJECTIVE: To obtain a position with a company that will value my organizational and customer service skills and allows me to handle all duties entailed in the job.

S K I L L S A N D S T R E N G T H S

Able to observe and be aware of hazards and ability to handle emergencies when necessary.

Ability to work well with other team members, and work under difficult circumstances.

Able to communicate information and instructions verbally and via radio equipment

Able to read documents, follow instructions, learn and understand operating procedures, and follow rules, and regulations.

Knowledgeable and reliable in the execution of growing responsibilities.

Outstanding customer relations and communication skills.

Extensive experience in the need-satisfaction selling process.

Well-versed on all compliance requirements, including DMV and Regulation Z.

Complete non-confrontational package/menu selling techniques.

Understand loan underwriting and funding procedures.

Knowledge of F&I policies and procedures regarding cash flow and contracts in transit.

Knowledge of procedures to manage a successful internet department including:

E-mail communication, phone scripts, dealer trades, advertising, sales, and delivery process.

Working knowledge of ADVENT Resources F&I software.

Experienced user of Microsoft Word, Excel, Salesforce, and Sabre systems.

Familiar with AutoCAD Drafting and Design.

Marketing experience with social media like Facebook, Twitter, Instagram, and LinkedIn.

Bilingual: Samoan and English

A T T R I B U T E S

Ability to multi-task/meet challenging deadlines and proven ability to negotiate/close deals.

Self-starter, good at working independently to achieve stated objectives.

Excellent communication skills; both verbal and written; makes effective presentations.

Strong work ethic, team player, detail-oriented, and committed to problem-solving.

P R O F E S S I O N A L E X P E R I E N C E

Ola Fou Long Beach Church Long Beach, CA. 2022-Present

Voluntary Duty

Counsel and pray with church members and guests who express difficulties in their life.

Visits nursing care facilities and homebound individuals/age group specific members.

Assists senior pastor in conducting weddings and funerals for church members.

Cooperates with all staff to promote the entire ministry plan of the church.

Serves as an effective liaison to church committees and team ministry efforts.

Performs other duties as assigned by the Senior Pastor.

Volunteer in leadership and coordination songs and music for worship.

Prepare choir repertoire that includes classic and contemporary gospels and hymns.

Direct the chorus during weekly rehearsals, additional practice as needed, and all directions.

Implement musical lesson plans and provide piano/organ accompaniment with all performances.

Auction.com Irvine, CA. 2005-2017

Customer Care / Contract Support

Provide exemplary customer service through customer engagement and on the phone

Educate customers about various opportunities including how the live and online auctions work, website resources, financing options, etc.

Participate in auction events, webinars, and seminars

Register bidders, audit information, work with contracts, and verify funds received

Input data entry and information into Auction.com proprietary software program

Provide information & quality assurance

Address inquiries from clients, buyers, agents, and lenders professionally in a timely manner

Respond to email and phone messages within 24 hours

Follow-up on file status and assist lenders in obtaining closing conditions from buyers

Showcase Chevrolet Westminster, CA. 2003-2005

Sales / F&I

Greet customers when they enter the showroom and ask the appropriate questions in order to ensure they make the right decision on which car they purchase

Write up and negotiate deals

Pull, read, and analyze of credit bureau scores for potential finance customers

Recognize as a Top Performer for driving revenue growth and profit improvements within the F&I department

Establish close working relationships and gain respect of various lenders to serve both prime and sub-prime financing

Routinely offer, structure, present, close deals, including selling of Finance and Insurance products, and finalize paperwork

Deliver and follow up on the customers

Steelcase Inc. Tustin, CA. 1994-2002

Top Line Operator

Set up machines (calibration, cleaning etc.) to start a production cycle

Feed raw material or parts to semi-automated machines

Maintain activity log, keep records of approved and defective products

Load and unload tops from the topline machine

Responsible for training new employees

Myers & Stevens Insurance Company Anaheim, CA. 1992-1994

Data Entry Clerk/Supply

Responsible for inventory control and management

Maintain all data entry records via Wang System

Assist the claims department

American Airlines Fort Worth, TX. 1990-1992

Reservation Agent

Book and confirm reservations for passengers on scheduled airline flights

Type requested flight number and determine space availability

Telephone or advise of changes in flight plan or to cancel or confirm reservation

Maintain advance or current inventory of available passenger space on flights

Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights

E D U C A T I O N

Kanana Fou Theological Seminary Pago Pago, AS 2022

Bachelor of Divinity

Santa Ana College Santa Ana, CA 2003

Associate’s Degree in Liberal Arts

International Aviation and Travel Academy Arlington, TX 1990 Certificate in Travel and Tourism

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