SUMMARY OF QUALIFICATIONS

Oversaw strategic business initiatives, from development through successful execution. Assists and communicates with executives in decision-making, program management, and initiative implementation.

Reviewed, designed, and executed improvements to organizational structure; identified knowledge and skills gaps and helped address them; and improved current processes and optimized organizational procedures for efficiency and productivity. Working within an ambiguous, fast-moving environment, driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

Knowledge of state social service programs' laws, policies, and administrative procedures.

Knowledge of the principles and techniques of supervision and training. Ability to perform the most complex and specialized services with considerable independence. Providing leadership and consultation to all staff members.

Established and maintained effective working relationships with others, including clients, family members, and others who may be partners. Locate, develop, and use community and agency resources for the agency's benefit and advocate for services on behalf of the company. Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, and communicate clearly and concisely both orally and in writing.

Maintained current and accurate records, understood complex laws, regulations, policies, and procedures, and applied them appropriately in management. Represent conservatives and payees in matters related to their well-being, including hiring, setting goals and procedures for, and monitoring providers and caregivers, are required for certain positions.

EDUCATION

Master of Business Administration Walden University GPA 4.0

Health and Human Services, B.S. Walden University GPA 3.73

EXPERIENCE

CHIEF OF STAFF Umbrella Therapeutic Services 2018 - present

INTAKE DIRECTOR Umbrella Therapeutic Services 2018 - 2018

Provided day-to-day leadership and management to a service organization that mirrors the company's adopted mission and core values. Instrumental in driving the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives. Responsible for the measurement and effectiveness of all processes, internal and external. Provides timely, accurate, and complete reports on the operating condition of the company. Spearheaded development, communication, and implementation of effective growth strategies and processes. Collaborated with the clinical team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. Motivated and led a high-performance management team; attracted, recruited, and retained required executive team members not currently in place; provided mentoring as a cornerstone to the management career development program. Act as lead "Chief" through direct contact with clients and partners. Assisted, as required, in raising additional capital at appropriate valuations to enable the Company to reach all goals and objectives. Fostered a success-oriented, accountable environment within the company. Represented the company with clients, investors, and business partners.

INTAKE DIRECTOR Contemporary Family Services 2013 – 2018

INTAKE MANAGER Contemporary Family Services 2008 – 2013

I worked directly with the Psychiatrist, Medical Director, Clinical Director, Clinical Managers, Administrative staff, and Community Support Workers. Managed four MHRS offices in the DC area. Interviewed and trained new staff on the EHR System. Trained staff on the Department of Behavioral Health grievance policy to ensure proper procedures are followed if/when a complaint is filed. Trained staff on the Department of Behavioral Health dis-enrollment policy and monitor the process for compliance. Ensured HIPPA compliance by training staff and reviewing consumer files for proper documentation. Ensured all staff HR files complied with MHRS regulations, including signed confidentiality forms. Organized and conducted internal audits to aid continuous improvement efforts throughout all departments. Attended monthly meetings with the Department of Behavioral Health to discuss policy updates and changes and address compliance issues or concerns. Developed auditing requirements for specific departments that established consistency. Examined and designed internal processes and recommended changes to decrease payment and billing errors. Assisted with the development and hands-on training of new department staff. Identified defects, worked directly with managers to resolve deficiencies, and provided recommendations for alternative solutions. Monitored staff training in our Relias system. Monitored performance and attendance and conducted annual staff reviews. Ensured all employees' training is current. Developed training program for all employees. Increased client retention and proper compliance documentation by 80%.

CERTIFICATION /HONORS

Graduate Certificate in Business, Member of the Alpha Sigma Lambda Honor Society and the National Society of Leadership and Success, Golden Key International Honor Society, SHRM Membership, CAFAS Certified Agency Rater, Certified Level of Care Utilization System Instructor Trainer (LOCUS) 2013, Child and Adolescent Level of Care Utilization System Instructor Trainer (Calocus) 2013, Community Service Reviewer (CSR) Training 2014, CSR Overview and System Performance Indicator Training 2014, Trauma Systems Therapy Training 2014. DLA-20 Training 2023.

SECURITY CLEARANCES HELD

Nuclear Regulatory Commission, Northrop Grumman, Pentagon, Social Security Administration, National Institute of Health, Secret Service, Office of Personnel Management.