Summary

Seasoned SAP Consultant with **+ years of experience in SAP ISU processes, S/4 HANA solutions, Billing, CRM, MDMS systems, and FICA reporting. Successfully performed 4 full cycle implementations in SAP IS-U and implemented SAP Billing solutions with multiple integrations.

HIGHLIGHTS

Successfully performed 4 full cycle implementations in SAP IS-U

Effectively implemented SAP S/4HANA solution with multiple integrations with non-SAP systems

Created master data on a multitude of different customer Scenarios

Managed State specific custom messages - reducing complaints

Successfully conducted dunning process workshops supporting Idaho Power’s FICA testing

Efficiently performed QA testing for full CRB project implementation (CRM 7.0 & ECC 6.0 with AMI enhancement pack)

SAP Summary Skills

Years of Experience

Overall SAP experience

12+

SAP IS-U Metering FICA Billing

10+

S/4 HANA Device Management Metering

8+

Dunning CRM AMI MDMS Order Management

9+

PROFESSIONAL EXPERIENCE

Accenture Contractor / SAP Functional Feb 2023 -Aug2023

Centerpoint Energy, Houston, TX May 2023- Aug2023

EIP – SAP Enterprise Integration Self Service Portal - Testing

Choose SAP Master Data from Q client for TC2 self service accts.

Complete Test user scenarios – Self Service Portal by August 2023

Worked with developers to find, fix/retest & complete all process defects.

Oklahoma City Utility, Oklahoma City,OK (Accenture) Feb – April 2023

Greenfield SAP upgrade

Provide Blueprint Go-NG on Service order Process changes

Collect requirements for SAP Standard/custom data model changes

Infosys Onsite Test Lead / Functional SAP Dec 2019 – Jan 2023

Southern California Edison, Los Angeles, CA

Led onsite C4C data staging for future new user Training.

Worked as an SAP ISU Onsite Integration Test Lead for California’s (DR) Demand Response & (IQP) Income Qualified Programs SC Edison on C4C platform.

Worked on 100% Test-to-Plan for C4C testing roll out.

SAP Device Management Consultant Jul 2019 – Sep 2019

American Water, Camden, NJ

Managed small customer driven AGILE based micro enhancements within tight deadlines - leveraging self-serve portal master data to validate customer account data.

Led Billing Accuracy Enhancement team, successfully built, tested, and converted general DM Requirements into production approved.

SAP QA Tester – Dual Mainframe Testing Nov 2018 – Mar 2019

CenterPoint Energy, Houston, TX

Performed integration QA Testing of Customer Data from Legacy Mainframe system

Acted as part of SAP team; successfully executed all De-Reg assigned testing in preparation for Customer Data to be converted into upgraded Regulatory Environment + De-reg Environment; (De-Reg had resided only in the legacy mainframe environment previously)

SAP AMI Team Consultant – Blueprint Phase Aug 2018 – Sep 2018

Louisville Gas & Electric (LKE), Louisville, KY

Completed analysis phase by testing SAP ENH pack 8 - AMI Device config & SAP web services’ transactions - remote connect, meter create, exchange, cross meter, etc. for new SAP AMI & MDMS System

SAP Device Management Consultant Mar 2018 – Jul 2018

Saudi Electric Company (SEC), Dammam, Saudi Arabia (UAE)

Worked in Saudi Electric who implemented a new Utilities CRM RCCC Project consisting of 80+ enhancement objects all combined to enable the successful rolling conversion of meter centric customer data into “customer” based master data supporting SAP’s utilities model (ISU)

Worked with the ABAP developer team to complete, test, document and convey to end users the new disconnection process interface supporting the “to be” object for Wave 1 Go Live

Completed all documentation for unit test, SIT and worked with end users to help complete UAT per schedule

Helped ABAP team debug disconnect program for increased run efficiency during daily Batch & Billing Cycle

Worked with super users to test and maintain exclusion tables for special accounts

Maintained tested and documented 2018/2019 production schedule records as needed for consistency

PSE Device Management Team Consultant Aug 2017 – Mar 2018

Puget Sound Energy, Bellevue, WA

Customized / configured existing SAP ISU system & integrate BDEx upgrade and new Reporting Suite, resulting in increased visibility of device & billing process “bottlenecks” within SAP HANA System

Tested & configured SAP updated BDEx Business Process, Right Click Actions / Redwood Scheduled BDEx Reporting suite, TORCH, BLADE and, BOOMERANG

Worked on the customization of SAP standard EMMA cases, Automated Closure Control, and improved EMMA case Process routing

Performed unit & integration testing in parallel to AMI rollout

New SOX compliant tools include Transport Expresso for SAP Transport MGMT

SAP Device Management Team Consultant / SAP AMI Upgrade Apr 2017 – Jul 2017

Puget Sound Energy, Bellevue, WA

Created functional specs from blueprint layout to fill in process gaps of “To be” system

Enhanced SAP standard notifications as well as existing interface(s) with WM systems in place

Created Master Data for completing unit tests on a multitude of different meter scenarios, For example, AMR to AMI meter exchanges for both gas and electric meters

Completed, tested, and submitted AMI / DM functional specifications to PSE for approval & movement to QAS “testing” client

Created service orders / extra master data for downstream quality team use. Created new Z-table for use in UNIT and quality testing clients

AP Integration Test & Batch Analyst SAP ECC ISU (HANA) Sept 2016 – Nov 2016

Washington Gas, Springfield, VA

Set up Master Data & external files for integration testing scenarios

Simulated “batch” testing runs before Go-Live

Worked on integration testing, Redwood (a third-party batch application) scheduled all daily, weekly, and monthly Business Processes. I.E. Post go-live issues are gleaned earlier allowing testing cycle processes to become streamlined

Performed daily analysis in ECC using Job selection (SM37) and application logs (SLG1) show which processes are executed successfully & which aren’t

Worked on the information which is distilled & reported to the process leads in afternoon meetings – so processes may be corrected, explained, and refined

SAP Test Master Data – SAP ECC ISU (HANA) Feb 2016 – Aug 2016

Washington Gas, Springfield, VA

Supported integration test reporting via HP ALM for WM SME’s

Supported the migration team output by creating or shaping master data set to fulfill Unit & Integration test scripts for SAP WM (formerly SYCLO), CLICK and CRM through test-driven & behavioral-driven development

Prepared FRICEW test scripts using SAP Best Practice within HP ALM as well as master data creation supporting all testing scenarios for the testing team’s 4 pods

SAP Senior Testing Analyst May 2015 – Jan 2016

Washington Gas, Springfield, VA

Helped move the Project Team from Blueprint to realization to user acceptance testing with high level of quality

Used HP ALM to create a cross functional unit and integration testing environment

Worked on creation / documentation of all test scripts which reflect the designed business process scenarios touching work Management (WM) i.e., Billing FICA and customer service (CS)

Created & Modified test data to fit EDM and Non-EDM structured scenarios – including MV90 Meter Read uploads

Worked on documentation of WM testing deliverables using APSE (a central documentation workflow and depository)

Created deliverables for all UNIT & FRICEW tests for Washington Gas’s “To Be” Work Management systems

Setup / manage the Business scenarios involving 3 separates but soon to be integrated systems: 1 SAP Mobile, 2 CLICK “Scheduling” and 3 SAP enterprise central core (ECC)

Managed UNIT testing through to Integration Testing – creating All Business Master Data including service orders and scripts within SAP client systems, working closely with end users to facilitate Knowledge Transfer of new business process within the various applications environments integrated to sync with SAP

SAP – ISU CIS “SWAT” Team May 2014 – Jan 2015

American Water, Camden, NJ

Tasked to provide Enhancement, analysis, and Break-Fix “Solution-ing” for CIS processes like web self-service WSS, IC Web updates, Service Order/Notifications, Master Data validation, along with addressing additional CTI functionality needed by the CIS tower updates

Supported operations by the creation of Resolution Documentation & Enhancement Specifications to support the Business’s most critical meter to cash process needs including complex interfaces with non-SAP systems such as CLICK (Work Management) and AW’s custom Web Self Service (WSS) platforms

Navigated both “enhancements” & “analysis” involves both collaborative / autonomous knowledge of SAP & non-sap people, processes, and systems

SAP – ISU Billing / CRB-ISU Project Implementation Consultant May 2013 – Feb 2014

American Water, Camden, NJ

Provided Customer Relationship & Billing support for 7 state & local call centers as well as filling ad hoc reporting and analytical gaps

Reported directly to senior IT leadership within American Water while concurrently working with the Solution Implementation team to clarify and solve high level Defect Management issues

Pre and Post Go-Live Support

To provide American Water Business users both short & long term support on high priority billing, CS and DM issues

SAP Utilities Metering Consultant May 2015 – Feb 2016

American Water BSS Group, Camden, NJ

Customer Service

Worked on CRM/ECC- Replication Queue - Monitoring – Analysis, Reporting, and Data Repair

Completed “Cancel-Rebills”

Analyzed & completed: service orders and disconnects resulting from incomplete MVI-MVO's

Acted as Live technical support for all business users during “HyperCare” post go-live support period

Created and rolled out ad hoc Job Aid documentation for CSRs in order to streamline new process

Billing

SAP Bill Print workbench bill message creation: customized new bill print messaging for customers

Provided defect management solutions for CSR and Field Support personnel using Click Mobile

Maintained all custom billing tables in support of billing operations group

Maintained Factory Calendar configuration for different employee groups on a state-by-state basis

FICA

Proposed Enhancements & Provided Functional Design for SOX & PUC Tax reports

Worked with Senior Executive Leadership to provide new business process flows for Meter Month End reporting gaps

Device Management

Worked on Acquisition & Mergers Data Migration Support

Used LSMW to migrate unique Device and meter reading history for new locations by region

Worked as a Part of Firefighter Query Group given special access for ad hoc production reporting – thus filling short term reporting needs of senior leadership of American Water

Anticipated / provided short analysis of meter reading data - leading to long term meter data migration repair

SAP Billing Independent Consultant, Idaho Power Jan 2012 – Feb 2013

HCL-Axon, Boise, ID

Worked on Full CRB Project Implementation CRM 7.0 & ECC 6.0 with AMI enhancement pack

Mapped, configured, tested, and implemented a full conversion to an integrated NetWeaver SAP Reporting & Billing Solution in which SAP would be completely new to the organization

Delivered Report mapping between SAP ECC and BW environments

Completed SAP Master Data Scenario Staging for KT plan

Conducted SAP workshops in Parallel Billing, Mass Billing, Batch Billing and Meter-to-Cash

Created Advanced SAP Custom Query “How To” Docs for Executive KT and New Users

Created “How-to” training for both IC Web and ECC clients

Worked as a SME for QA process for SAP functional and Client testing teams

Conducted Dunning process workshops supporting IPC’s FICA testing

Delivered on-time reporting to Executive team members via ASAP methodology using APSE tool

SAP Device & Billing Consultant, Fortis BC Jan 2011 – Jan 2012

HCL-Axon, Vancouver CAN

Worked on implementation included a new & innovative web-based SAP Product co-developed with SAP called “iEM”. IEM represented 1) SAP’s integrated Web Portal (iEM); 2) SAP ECC (the main Billing engine), 3) CRM 7, and 4) SAP’s Interaction Center (web)

Created automated end-to-end processes for CS, billing and web based “self-service” business processes for Full CRB Implementation Version: SAP CRB/ISU (CRM 7.0 & ECC 6.0)

Accommodated legacy rate categories, government & regional Franchise fees and integration of years of migrated customer data

Created rate categories, updated business process exception management services, PUC mandates, financial reporting, and creation of a new Customer Contact Service from scratch

Worked on Fortis’s Customer Care Enhancement project covered 100% of their Canadian BC customers and would allow them the option to further integrate with their sister Utility’s (Fortis Electric) legacy SAPERP in the future

Converted Process Requirement gathering into Functional Specifications

Completed exhaustive development & testing of specifications within an aggressive timeline

Supported Customer Service & Billing team by creation of over 50,000 Master Accounts for New User Training. Received "Star Award" for outstanding effort by peers on a project

Contributed to the creation of a well-defined but exceptionally positive & collaborative project environment. The result was a multi-organizational award-winning environment where innovation and perseverance were rewarded

Completed specifications include Aging Report for Service Orders, Consumption Exception Analyzer, Meter Reading Statistics Report, Meter Reading Upload /Download Report, Missing Meter Readings by Reason Code

SAP Billing Consultant - “Hybrid-Nodal” Billing, TXU Jul 2010 – Feb 2011

HCL-Axon, Dallas TX

Integration of customer contracted volumes, customer profiles, Real Time Pricing, and deregulated hub pricing

Customization of BPEM case categories and all new rate category exceptions

Completed training deliverable and related workshops & for Hybrid Billing team rollout

Completed basic reporting and configuration of BPEM case category descriptions

Operations Team liaison for performance testing and post go-live reporting

SAP Billing Consultant - CRM “ROMP” Enhancement, TXU Mar 2010 – Jun 2010

HCL-Axon, Dallas TX

Worked on Customer Service Version: SAP CRM 6.0

Performed root cause analysis of system “shakedown” defects including user error, system error, system defects or configuration conflicts between CRM and ISU core layers

Worked on the systems required for analysis included: SAP ECC 5.0 & CRM 6.0 modules as well as HP Quality Center and ERCOT generated retail meter data.

Quickly responded to the needs of the business by investigating system root cause, providing needed information, verifying, re-testing, and if necessary, escalating system issues to appropriate departments internally or to the client

Reduced backlog of critical production defects in areas such as Device Management, Billing and CS within a live production environment

Worked as a customer service defect analysis led to project validation of “shakedown phase” following go-live

Doc Air Oct 2009 – Feb 2010

HCL-Axon, Nashville TN

Worked as a TVA certified Energy Evaluator, submitted RFPs, conducted workshops, and analyzed geographical energy data. Results increased program participation in line with projected campaign goals

Project Analyst Jul 2009 – Sep 2009

Consulting Services Group, Brentwood TN

Provided energy efficiency data analysis from certified evaluators for a TVA sponsored Report

Completed study within a strict 3-month timeline working with people and resources sometimes with conflicting priorities

Program results verified significant energy efficiency gaps for newly constructed buildings

SAP CRM Analyst Aug 2007 – Mar 2008

Apex Systems (POC) Target SAP, Atlanta GA

Gathered configuration requirements, development requests, configuration rational, business process procedures (BPP) and training requirements

Created BP’s, partner functions & defined BP roles to maintain BP Master Data, defined the win client screen structure and screen sequence for each BP role

Set up an organizational model, assigned attributes to org. units, maintained positions for the organizational units, assigned employees to positions, set up BP integration with organizational management

Created hierarchies & categories, defined object family, object family usage, defined partner determination procedure, allowed product references for individual objects, defined field selection, and setup partner functions

Network Architect / Partner Aug 2002 – Mar 2007

Thermsavers, Inc., Nashville TN

Deployed remote metering and billing system for heat re-capture equipment.

Completed design/build and placement of web-based Server interface for real time energy savings data.

Secured internet access to hourly demand data, real time billing and verifiable C02 emissions reduction

Processed, Scheduled & Maintained daily AP & PR weekly data entry using Peachtree v2.0

Technical Expertise

SAP Applications

SAP CRB (ECC 6.0), CRM 6.0 & 7.0 / LSMW

Oracle 9.0, MS SQL Server, APSE

Basic 6, Visual Basic, ABAP Debug

Office Suite (Word, PowerPoint, Excel, Visio)

Java

SAP Web Services

SAP AMI/MBUS meter

Business Master Data App

BMC Control M

SAP Work Management

Click Scheduler/ Click Mobile / Syclo - aka SAP Mobile

Quality Assurance

HPALM, Expresso (Transport Mgt)

Training Software

U-Perform (Creating Customer SAP Business Process and Training)

Testing Software

SAP SECATT (Creating SAP mass transactions), HP Quality Center (Defect test and project benchmark reporting)

Education

Master of Business Administration, Jack C. Massey Graduate School of Business, Belmont University, 1996

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