Steven T Kasap, SAFe, CSM

adzwj7@r.postjobfree.com Sunrise, FL 954-***-**** LinkedIn

PROFILE SUMMARY

Experienced and passionate IT professional with a proven track record in leadership, project management, and vendor management within the Information Technology sector. Offering a wealth of expertise in successfully orchestrating diverse projects, leading geographically dispersed teams of over 12 engineering employees and vendor resources, and consistently delivering projects on time and within budget. Adept at driving organizational value through project implementation, reengineering, cost-saving initiatives, and process improvements. Possesses exceptional collaboration and influential skills, making a significant impact on project outcomes and fostering productive working relationships. Well-suited for the roles of IT Delivery Leader, Scrum Master, Technical Project Manager, and Project Manager, where my experience and leadership will drive success and innovation.

CORE COMPETENCIES

• Proficient in leading and managing end-to-end project lifecycles, including planning, execution, monitoring, and closure.

• Experienced in Agile and Scrum frameworks, with the ability to facilitate Scrum ceremonies and ensure project teams follow Agile best practices.

• Skilled in leading and motivating cross-functional teams, both on-site and geographically dispersed, to achieve project objectives efficiently.

• Expertise in managing vendor relationships, contracts, and negotiations to ensure seamless collaboration and cost- effective project delivery.

• Proven track record of managing project budgets, cost control, and resource allocation to achieve on-time, on-budget project completion.

• Understanding of technical aspects related to the specific IT domain, allowing for effective communication and decision- making in technical projects.

• Skillful in maintaining project documentation, creating reports, and utilizing project management tools for tracking progress.

• Commitment to continuous improvement, fostering a culture of learning and innovation within project teams. PROFESSIONAL SKILLS

• Custom Software Development

• Budget Management

• Stakeholder Communication

• Systems Engineering

• System Migrations / Integrations

• Enterprise-Wide Implementations

• End to End Project Management

• Costing & Budgeting

• Project Scheduling

• Testing/QA/Rollout/Support

• Requirements Analysis

• Cross-Functional Supervision

• Collaboration

• Influencing at all management levels

• Team Building & Mentoring

TECHNICAL SKILLS

• SCRUM including SCRUM Ceremonies.

• Agilist

• JIRA

• Pforce- Salesforce Tool

• CA Rally

• Confluence

• ServiceNow

• Archer

• Central Asset Repository

• CI/CD

• MS Office Tools (Word, Excel, PowerPoint, Visio, Outlook)

• Older Skills: COBOL, JCL, INFOMAN, DB2

• Geographically Dispersed Resource

Management

• Self-Motivated

• Compliance Integration

• Privacy Adherence

• Audit Resolution

• Risk Controls

• Disaster Recovery

• Change Management

• Time Management

• Interpersonal Skills

• Vendor Management

PROFESSIONAL WORK EXPERIENCE

Johnson Controls Inc via Contract through Modis/Adecco Application Delivery Leader Remote

2021 – July 2023

As an ADL, I oversee project delivery and enhancements, guiding a team of engineers through Agile and Hybrid SDLC processes. I collaborate with global business partners to align expectations and manage development teams, focusing on scheduling, technical direction, future planning, and standard development practices.

• Established a $300K Agile Cadence with the Salesforce Enhancement team and Business Partners, streamlining user story prioritization and aligning business and IT perspectives for smoother sprint deliveries.

• Led a team of 9 offshore resources in implementing a $600K Skills-Based Routing solution for Salesforce cases, overcoming roadblocks, managing resources, and maintaining open communication with our business partner.

• Guided a team of 10 offshore resources in implementing a $600K Global Standardized Case Intake process within Salesforce, coordinating with Business Leaders globally to optimize information collection without burdening sales teams.

• Successfully conducted 3 high-profile Technical Assessments with no funding, aiming to harmonize processes across 4-5 Salesforce Instances for Leads, Opportunities, and Inside Sales, resulting in potential annual savings of up to $5M, with implementation planned for 2024. American Express- South Florida

Technical Project Manager Scrum Master & Product Owner (Dual role) 2017 – 2021

Technical Project Manager

• Led a team of Teradata Engineering resources in the change management process.

• Reviewed and approved software changes for the Teradata Warehouse, containing PII.

• Improved change request approval efficiency by 66% while maintaining 100% system availability.

• Represented internal audits, developed action plans, and resolved findings promptly. Scrum Master & Product Owner

• Managed a team of 12 DataPower engineers with a $2M budget.

• Set priorities, communicated with Technology and Business stakeholders, and achieved 99.9999% DataPower availability.

• Successfully handled major projects like Use Points on Amazon and Bank-Based Underwriting.

• Led Scrum Ceremonies and prioritized user stories to align with interacting systems. Customer Relationship Management Strategist 2015 – 2017

• Collaborated with executives to shape the future CRM strategy.

• Worked with senior leaders to define requirements and transition from legacy CRM systems.

• Researched new CRM products and technologies through various sources.

• Evaluated 3rd party CRM software options, considering pros and cons.

• Ensured software choices aligned with enterprise legal and privacy policies.

• Created presentations for senior leaders with recommendations.

• Ultimately recommended building a new CRM system internally using Big Data.

• The result was an approved $3.2M strategy for migrating customer data onto Big Data platforms. Lead Developer / Technical Project Manager 2008 – 2015

• Led diverse teams in technical, financial, and business areas.

• Managed a team of 15 Cobol experts in the USA and India for software testing.

• Conducted over 200 test projects annually, ensuring data setup and application connectivity.

• Collaborated with business partners to enhance the Customer Relationship Profile System.

• Kept teams focused on business goals and monitored project progress for on-time, on-budget results.

• Coded COBOL, JCL, and DB2 programs for various systems.

• Received the Chairman's Award in 2008 for outstanding work on Automated Address Validation. Prior roles: 1995 – 2008

• Senior Programmer

• Junior Programmer

• Telephone Service Center Representative

EDUCATION AND CREDENTIALS

• Earned an Associate of Science (AS) degree in Graphic Arts Technology from Miami Dade College in Miami, FL.

• Achieved certification in the Scaled Agile Framework (SAFe).

• Certified as a Scrum Master (CSM).

• Completed the Harvard Certificate in Leadership Excellence.

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