Mounika Bendrapu

Phone: - +1-785-***-****

Email ID: - adzwik@r.postjobfree.com

Linked In: - www.linkedin.com/in/mounika-bendrapu-955467154

Trailhead: - https://www.salesforce.com/trailblazer/mreddy24

PROFESSIONAL SUMMARY:

●Having 10 years in experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and supporting the cloud applications.

●Experienced in design of Visualforce Pages, Apex classes, Controllers & Triggers, Batch apex, Schedule Apex, Process Builder, Custom settings, Custom Metadata, Dynamic Apex, Custom reports, and various other components as per the client and application requirements.

●Worked on CRM Platform environment of SFDC Sales Cloud, Service Cloud modules and Experience cloud.

●Experience in working with Salesforce Lightening, Aura Frameworks, Lightning Dashboards using chart Js

●Hands on experience in designing Security and sharing rules at object, field, and record level for different users at different levels of organization.

●Involved in using Visual Flows, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.

●Have experience on generating Reports and Dashboards in Sales Force.

●Excellent knowledge and experience at administrative tasks such as Creating Profiles, Roles and Permission Sets, Creating Relationships, Tasks and Events, Email Templates.

●Developed System architecture for enterprise grade solutions, majorly using salesforce to meet customer needs for the Sales and Service Organization.

●Skilled in implementing and optimizing High velocity sales (Sales engagement process) within Salesforce. Ability to design and automate sales cadences, email templates, and call scripts to increase sales efficiency.

●Hands on Experience in Creating Case Assignment rules, Auto response rule, Escalation rules and Email- To- Case functionalities as per the Business requirements.

●Strong understanding of LWC lifecycle hooks, component composition, data binding, and event handling. Proficient in developing Lightning Web Components to create dynamic and responsive user interfaces.

●Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

●Strong understanding of Salesforce and its Governor limits to build architecting solutions which respects to these limits and scalable for future.

●Experience defining Salesforce optimization strategies and actively participates in code-review process. Designed architectural road map, estimations, best practices vendor resources management strategies for solution designing.

●Have got strong Salesforce CRM exposure and has worked extensively on Configuration Management, Application Customization and Solution Design.

●Designed and implemented skill-based routing and omnichannel capabilities within Salesforce Service Cloud, to ensure cases are assigned to the most appropriate agents based on their skills and availability.

●Configured Einstein Case Classification, Einstein GPT for Service to assist support agents in resolving customer inquiries more efficiently and creating the Work summaries, Knowledge articles.

●Ability to integrate live chat platforms and provide seamless chat experiences for customers and agents. Skilled in setting up live chat configurations, chat buttons, and pre-chat forms within Salesforce.

●Expertise in designing and implementing omnichannel flows within Salesforce to automate and streamline customer service processes.

●Experience in working with Force.com IDE, Import Wizard, Data Loader, and Command Line Data loader.

●Experience in working with Git Hub, Salesforce Devops center, Copado, Bamboo and Change sets for deployments.

●Maintenance of Installed Managed Packages in Lightning using Apex.

●Ability to work independently on enhancements and fixes in critical components, good team player and possess good analytical, verbal, and written communication, interpersonal, and leadership skills.

●Prepared Unit Test Cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce. Experienced in handling Production releases.

●Experience on Agile methodology and waterfall model.

●Extensively worked in the complete life cycle of project development which includes end-end Implementations on Force.com platform.

CERTIFICATIONS & BADGES:

Salesforce Certified Administrator

Salesforce Certified Platform Developer 1

Salesforce Certified Platform Developer 2

Salesforce App Builder

Salesforce Trailhead Ranger

TECHNICAL SKILLS:

SALESFORCE DEVELOPMENT

Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Sales Cloud, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, SOAP, POSTMAN, Eclipse, SOQL, SOSL, Custom objects, S-Controls,

Sales Engagement Process, Salesforce Devops center, Sandbox development and Testing.

SALESFORCE TOOLS

Salesforce CRM, Eclipse IDE, Apex Data Loader, Force.com, Force.com Eclipse IDE Plug-in, Apex Data Loader, Import Wizard, Workbench, Force.com CLI, JIRA.

LANGUAGE & SCRIPTS

Apex, JavaScript, HTML, SOQL, SOSL, SLDS.

EDUCATION QUALIFICATION:

SN

DEGREE / CLASS

BOARD/UNIVERSITY

YEAR OF PASSING

1

Bachelors

JNTUH University

2013

PROJECTS:

Client

SEI- Strategic Education Inc

Role

Sr. Salesforce Developer

Implementing Partner

Cognizant

Domain

Service Cloud

Duration

Oct 2021 – Till date

DESCRIPTION:

Strategic Education Inc. is an education services company that provides access to high-quality education through campus-based and online post-secondary education offerings, as well as through programs to develop job-ready skills for high-demand markets.

Strategic Education Inc (Strayer), formerly Strayer Education Inc is an educational service provider that offers undergraduate and graduate degree programs. The institute’s degree programs include business administration, accounting, information technology, education, health services administration and public administration. It provides courses in various fields such as accounting, business, finance, criminal justice, education, and training.

Strategic Education, Inc.is dedicated to enabling economic mobility with education. Through a suite of innovative programs and services, they help working students advance their careers and improve their lives.

KEY RESPONSIBILITIES:

Developed Lightning component framework include an out-of-the-box set of components, event-driven architecture, and a framework optimized for performance.

Collaborating with stakeholders, business users, and technical teams to gather and analyze business requirements and translate them into Salesforce solutions.

Designed and implemented a custom Salesforce solution for a client, resulting in a 25% increase in sales productivity and a 15% reduction in manual data entry.

Designed architectural road map, estimations, best practices vendor resources management strategies for solution designing.

Worked on the Performance initiatives to optimize the queries for large volume of data. Achieved performance improvements by reducing the execution time by 70 %.

Designing and implementing data migration strategies to import data from external systems into Salesforce. Ensuring data quality, integrity, and security by defining data validation rules, data cleansing processes, and data governance practices.

Developed and implemented declarative automation solutions, architected apex-based solutions.

Ability to configure queues, assignment rules, and escalation rules to optimize case distribution and routing.

Developed various Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Created and Debugged Lightning Components, building with Lightning App Builder and Visual force with the new Lightning Design System.

Pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to custom objects.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.

Planning and Execution of Production Deployment activities using Salesforce Devops center.

Environment: Saleforce.com platform, Apex, Visual force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visual force Controllers, Web Services, WSDL, Sandbox, Eclipse IDE plug-in, Sharing Rules, Sandbox data loading, Data Loader, SQL.

Client

Pension Funds

Role

Salesforce Developer

Implementing Partner

Capgemini

Domain

Experience cloud, Service Cloud

Duration

Jan 2019 – Oct 2021

DESCRIPTION:

Pension funds is a Dutch Pension System as in many other European countries, the Dutch pension system consists of three pillars:

The first pillar is a pay-as-you-go system. This means that the costs of the Dutch state pension benefits are paid by the workforce in the form of contributions.

The second pillar consists of the collective pension schemes. The features of the pension scheme are determined by employers and employees, and this is the case for both corporate as well as industry-wide pension funds. These pension schemes are administered by a pension fund or by an insurance company. The state pension (AOW), the supplementary collective pensions and the private individual pension products that each person can arrange for him-/herself. Together these three pillars determine the amount of pension that a person will receive when he/she retires at the end of his/her working life. Under the Pensions Act, pension administrators are obliged to properly inform the people for whom they manage the pension or to whom they pay the pension benefits about their pension rights. This helps people to properly assess their financial situation and to make the right choices for their retirement.

Pension provider is a Pension Fund that is an Industry Wide Pension funds and Pension Administrator is Capgemini they administrate all details, handles all employee and employer information, Invoices,

outgoing Payments, Mutations like an Insurance company.

KEY RESPONSIBILITIES:

Configured and gathered requirement for the application to meet business requirements.

Created accounts, tab, fields, and schema builders to define relationships.

Involved in client-facing to get the requirement and will work with different systems as well as guide customers to design phase.

Involved in understanding the business requirement for Enhancements and development of the Enhancement Requests.

Interacting with Client, Onshore team and end users for any issues faced and resolving in a timely manner.

Involved in creating new Apex triggers and classes for enhancing the Salesforce functionality.

Involved in writing the Batch classes and there by scheduling the batch jobs automatically in Salesforce.

Involved in creating the Visual Workflows for the automations to be done by avoiding the coding and improving the performance.

Writing the Business Workflows, Validation rules to run the functionality as per the Business Process.

Writing Technical Design Documents and Test Cases based on project requirement.

Working with the Process Builder for new and simple business validations and processes without using the coding.

Worked on Integrations to connect with the Legacy systems. Implemented and configured Salesforce Lightning Connect to establish real-time integration between external data sources and Salesforce, enhancing data accuracy and availability.

Developing efficient Lightning Aura components as per the requirements and design highly flexible and maintainable code.

Enabled Aura Framework by enabling Aura Attributes and Aura Handlers for events to focus on logic and Interactions in lightning applications.

Participated in weekly Project status meetings with the Client, Business Analyst and Project Manager.

Creating the IText letters for Participant and Case based on the conditions mentioned in the letter templates.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, lightning compatible VF pages, Lightning (Components), Workflow & Approvals, Custom Reports, Dashboards, Windows.

Client

Telstra

Role

Salesforce Developer

Implementing Partner

Infosys

Domain

Sales Cloud

Duration

Dec 2017 – Jan 2019

DESCRIPTION:

●Telstra is one of the leading telecommunications and technology companies offering a wide range of services globally, from programmable networks to enterprise collaboration tools. Telstra is Australia's leading provider of mobile phones, mobile devices, home phones and broadband internet. Largest company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services.

KEY RESPONSIBILITIES:

Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements.

Performed the roles of Salesforce.com Administrator / Implementer in the organization.

Interacted with various business team members to gather and document the requirements. Involved in understanding the business requirement for Enhancements and development of the Enhancement Requests.

Interacting with Client, Onshore team and end users for any issues faced and resolving in a timely manner.

Involved in creating new Apex triggers and classes for enhancing the Salesforce functionality.

●Involved in writing the Batch classes and there by scheduling the batch jobs automatically in Salesforce.

●Involved in creating the Visual Workflows for the automations to be done by avoiding the coding and improving the performance.

●Writing the Business Workflows, Validation rules to run the functionality as per the Business Process.

●Writing Technical Design Documents and Test Cases based on project requirement.

●Working with the Process Builder for new and simple business validations and processes without using the coding

●Participated in weekly Project status meetings with the Client, Business Analyst and Project Manager.

●Involved in Data Management activities using Apex Data Loader and Import Wizard.

●Involved in automatic Batch job creation using Command Line Data Loader from Oracle Tables.

●Involved in the Migration activities from one environment to another using Change Sets.

●Involved in UAT support and bug fixing.

●Planning and Execution of Production Deployment activities.

Environment: Salesforce.com, Apex Language, Triggers, SOQL, Visual Force, Change Set, Service cloud, Sales cloud, Data Loader, Custom Objects, Workflows & Approvals, Email Services, Custom Tabs, HTML, CSS, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE plug-in, Sharing Rules.

Client

Ceterna/ Limbs and Things

Role

Salesforce Developer

Implementing Partner

Appshark

Domain

Sales Cloud

Duration

July 2013 – Oct 2017

DESCRIPTION:

●Limbs and Things is a private web application having online forms which collect data from clients. This data is collected as part of their business process.

●The objective of this project is to synchronize Limbs and Things online form data into salesforce. This helps L&T business to manage their clients in a cloud application and perform business activities using sales cloud. Once the end user completes an online form, then L&T web application will hand over this data to .Net service in the form of XML files. The .Net application here is used as a middleware between salesforce and L&T site since it cannot directly connect with salesforce. Once .Net service receives XML files, it’s then parsed and converted to Json file which is provided from salesforce.

●The .Net service will then call salesforce service using end point URL provided and this Json file will be then parsed in salesforce and data will be saved as records considering pre-defined mapping by client into “Accounts, Contacts, Opportunities, Opportunity Line Items, Products, Order, Order Line Items, Invoice, Invoice Line Items &Price book Entries”. There is also 2 ways sync implemented for Contact object which send data to L&T database via .Net service. This happens when contact gets updated in salesforce. This integration provides L&T to manage his client’s data in salesforce which is a CRM application and provide class leading business process.

KEY RESPONSIBILITIES:

Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements.

Involved in creating new Apex triggers and classes for enhancing the Salesforce functionality.

●Involved in writing the Batch classes and there by scheduling the batch jobs automatically in Salesforce.

●Involved in creating the Visual Workflows for the automations to be done by avoiding the coding and improving the performance.

●Writing the Business Workflows, Validation rules to run the functionality as per the Business Process.

●Writing Technical Design Documents and Test Cases based on project requirement.

●Working with the Process Builder for new and simple business validations and processes without using the coding

●Involved in Defining object structure. Understanding the business logic and preparation of technical design document.

●Implemented Rest services.

●Worked on different Standard and Custom objects and record types. Setting up and configuring the settings.

●Writing the Business Workflows, Validation rules to run the functionality as per the Business Process.

●Involved in the Migration activities from one environment to another using Change Sets.

●Unit testing and Code coverage. Project Deployment to Production.

Environment: Salesforce.com, Apex Language, Triggers, SOQL, Visual Force, Change Set, Service cloud, Sales cloud, Data Loader, Custom Objects, Workflows & Approvals, Email Services, Custom Tabs, HTML, CSS, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE plug-in, Sharing Rules.

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