Customer Service Representative
Resume:
Russell Walker
Albuquerque, NM *****
***********@*****.***
Summary
Energetic Customer Service Representative with 2+ years of experience resolving
complex customer inquiries. Passionate about building strong customer
relationships, driving brand loyalty, and increasing customer engagement.
Hardworking Customer Service Representative with reliable, safety-conscious mindset
and 2 years of solid experience in warehouse operations. Proficient in operations
of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and
receiving, loading and unloading trucks and order picking and packing. Seasoned
Dock Loader with 2 years of experience coordinating traffic between ships, docks,
warehouses and land carriers. Focused leader and team player with specialty in
managing cargo documentation and logistics. Fully dependable in tracking every
detail about incoming and outgoing cargo.
Skills
Inventory Organization
Product Verification
Cargo Sorting
Standards Compliance
Decision Making
Manual Dexterity
Hand and Power Tool Operation
Work Order Following
Equipment Operation
Loading Dock Operations
Loading and Unloading
Inventory Tracking
February 2023 - Currently working
Hooter’s Bar & Grill - Rio Rancho NM
Hardworking server that contributes outstanding work ethic, professionalism, and an energetic personality to create an enjoyable work atmosphere.
JOB DUTIES
Assists with meal preparation as needed.
Assists with setting up serving line.
Sets up garbage containers and utensil pans for self bussing after the meal.
Washes dishes and pots and pans after meals. Scrape leftovers from dishes into garbage containers. Operates dishwasher. May clean dining area. Sweeps and mops walk-ins, kitchen, refrigerator and dishwasher rooms.
Checks in and puts away orders and deliveries in storeroom and freezer on days needed. Store food in designated containers and storage areas to prevent spoilage. Prepare menu items, according to guest’s orders or supervisors’ instructions, following approved procedures.
Take and record temperature of food and food storage areas such as refrigerators, freezers, and holding trays or compartments. Keep records of the quantities of food used. Cooks ordered items to specifications per approved procedures and recipes.
Portion and prepare food items for storage. Weigh and measure ingredients. Wash, peel, and cut various foods to prepare for cooking or serving.
December 2022 February 2023
Reliance Steel Albuquerque NM
Forklift operator
Using Heavy equipment
Crane operator
Standing Crane
May 2018 - August 2020
Comb Brother's - Las Vegas, NV
Dock Loader
Packaged outgoing material for shipment by sealing cardboard boxes with tape and
shrink-wrapping packages.
Maneuvered trucks into loading or unloading positions, following signals from
loading crew and checking that vehicle and loading equipment are properly
positioned.
Installed bracing or padding while loading to prevent shifting or slippage of cargo
during shipment.
Secured incoming ships, prepared gangway and inspected cargo to verify no damage or
missing items.
February 2014 - August 2016
Order Inn - Las Vegas, NV
Customer Service Representative
Answer Inbound & outbound call's.
Upheld quality control policies and procedures to increase customer satisfaction.
Consulted with customers to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided
payment option setup assistance.
Assisted customers with making payments or establishing payment plans to bring
accounts current.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Maintained knowledge of current promotions, exchange guidelines, payment policies
and security practices.
Education and Training
August 2009
Western High School Las Vegas, NV
High School Diploma
Languages
English
Native/ Bilingual
Fluent Spanish Speaker / Bilingual
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