PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

O

Mi’Kyia Gray

© Warner Robins, GA31093 & 478-***-****

* adzwhp@r.postjobfree.com

Focused professional knowledgeable about devising innovative solutions to

diverse business concerns and goals. Strategic and forward-thinking leader with

self-motivated and tactical mindset. Excellent relationship-building and critical

thinking skills with determined and decisive nature.

Invoice Processing + Time Management

Guest Relations + Creativity

Customer Service and Assistance + Adaptability

Communication « Organization

Active Listening

HOUSEKEEPER 08/2023 to CURRENT

Holiday Inn Express Warner Robins, GA

Trained and mentored all new personnel to maximize quality of service and

performance.

Completed schedules, shift reports, and other business documentation.

Utilized chemicals and cleaning equipment in accordance with safety

protocols and proper operating standards.

Worked with front desk to respond promptly to all guest requests.

Investigated guest complaints and resolved issues to increase customer

satisfaction and establish trust.

SERVER 10/2021 to 08/2023

Steak ‘n Shake Warner Robins, GA

Served food and beverages promptly with focused attention to customer

needs.

Worked with POS system to place orders, manage bills, and handle

complimentary items.

Cultivated warm relationships with regular customers.

Maintained clean and organized dining areas to uphold restaurant hygiene

standards.

Handling customer questions and concerns

Northside High School, Warner Robins, GA 05/2023

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