Wendy Nguyen-Anaya

**** ******** *****, ***** *******, Texas 75052

214-***-****

adzwgi@r.postjobfree.com

Professional Summary

Versatile professional adept at managing multiple projects, analyzing complex databases and reports simultaneously; streamlining office and field operations. Efficacious trainer encouraging maximum performance among teams reducing errors and increasing optimal workflow production. Advisory liaison to senior-level management presenting process improvement recommendations for multistate and multiple phased operations ensuring qualitative control throughout the organization. Research and analyze information to write professional journal reports.

Bilingual Vietnamese

Strategic thinking, planning, analytical and proactive

Strong verbal and personal communication skills

Proficiency in collaboration and delegation of duties

Accuracy and attention details

Resourcefulness

Organization and prioritization skills

Technically Savvy and Efficient

Professional Experience

Nguyen Your Vision, LLC-Texas

September 2022- Present

CEO and Founder

Initiating change and supporting clients improve the productivity and effectiveness of internal operations. Conduct an audit of the current state of operations and then make recommendations on where the business can be enhanced.

Provide a variety of consultative services with a focus on business development, marketing, facilities management, environmental health science, and safety.

Maintains all business relationships with outside vendors and developers, ensuring all parties continue to meet project deliverables.

Ensure conformance to all applicable quality assurance, regulatory, environmental awareness, hazardous material handling, and safety guidelines.

Facilities and Project Management

Develop, define, and maintain business and team overall vision, goals, and objectives.

Conduct an audit of the organization.

Make recommendations for new systems, practices, and procedures to be implemented.

Suggest changes to improve the overall structure of the business and examine employee job roles.

Lead teams to secure positive outcomes for the organization.

Oversee all aspects of social media marketing for a premiere technology start-up, manage Facebook, LinkedIn, and Twitter accounts.

Oversee all aspects of social media marketing and lead campaign development for email marketing initiatives.

Coordinate with the Director of Marketing to define digital advertising strategy for new products and services and enhance market penetration.

Conduct competitor research to enhance digital campaigns, which included refining marketing initiatives to align with target audiences.

Curate and publish news and promotional content to increase engagement and channel growth.

Generate ideas and innovate social marketing strategies for different brands.

Update and monitor content on multiple social media platforms.

Use social media to engage consumers, respond to questions or complaints, and promote company initiatives.

Jim Lake Companies Dallas-Texas

July 2022-September 2022

Development and Project Management/40 hours per week

The Development & Project Manager supports the General Partners by consolidating and analyzing financial data to assist, guide and coordinate redevelopment, development and/or refinance efforts for the Company in accordance with the General Partner’s goals and objectives without limitations. The individual will act as the liaison between the General Partners and General Contractors, Architects, Lenders as well as the individual project’s City leaders. This position will coordinate meetings regarding the various Projects for the Company and create and submit financial analysis and modeling using Excel and Argus for such efforts.

Coordinate/Meet with General Contractor, Architects, Legal team, Lenders, City Officials, and other parties to complete all activities needed to close transactions or move construction forward.

Provide planning, forecasting and analytical support on real estate transactions.

Review project proposal or plan to determine time frame, funding limitations and procedures for accomplishing project.

Estimated, prepared, and maintained project master budgets and schedules as well as periodic progress reports to financiers and project executives.

Assist in negotiating development contracts with lenders, tenant contractors, and architects.

Review closing statements and coordinate due diligence and closings.

Office of the Attorney General Dallas-Texas

July 2021-June 2022

Executive Assistant/40 hours per week

Directly assists the Regional Director with administrative support. Coordinates the administrative activities for the Regional Director and may supervise staff. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans

Coordinates, prepares, and supervises the preparation of forms and documents for administrative activities such as supplies, leave, travel payroll, personnel documents, purchasing, inventory, training requests, office equipment and building maintenance

Provides administrative support to the region, including drafting correspondence or reports, answering phone calls, processing mail, attending meetings, assigning, and monitoring tasks for regional staff, and scheduling appointments

Trouble-shoots and resolves issues and complaints, such as reassigning staff to cover for absences or emergencies, monitoring workflow to identify backlogs, and inquiries

Supervise support staff, including assigning and monitoring work, preparing, and conducting performance plans and evaluations, initiating personnel actions, resolving work related conflicts, and participating in interviewing and hiring

Advises management on recruitment strategies, sources, and special programs. Prepares vacancy announcements and produces referral lists. Assists management in the development of crediting plans to determine knowledge, skills, abilities and other characteristics necessary to the recruitment and placement of well qualified candidates in internal or external competitive staffing actions.

Ensures priority consideration programs are appropriately utilized. Verifies employment eligibility, qualifications, makes salary determinations and sets pay. Provides guidance on merit system principles. Assist in reviewing and processing requests for recruitment, relocation, and retention incentives.

Assists in developing short- and long-range staffing plans to meet forecasted mission requirements.

Advises management on a wide range of staffing issues such as workforce shaping/reduction-in-force, special placement programs, recruitment methods, and special pay incentives. Performs limited research and analysis of applicable laws, regulations, policy, etc.

Prepare and submit appropriate correspondence for FMLA approvals and denials, leave without pay or resignations.

Prepare and submit appropriate correspondence for ADA, handled ADA questions from faculty, staff, students, and others, handle and resolved all ADA related concerns

Prepares executive level financial briefings, correspondence, regional budget, and reports. Responds to inquiries and explains rules, regulations, policies, and procedures. Coordinate’s meetings, conferences, and seminars. Review and debrief contract types, obtain required reviews and approvals; evaluate proposal and terms and conditions with contractors and ensure is within all applicable regulation.

Plans, directs, organizes, and coordinates the activities of the Fleet Division

Manages the records of all departments including personnel files, contracts and similar documents

Provides training and technical assistance and assists in developing procedures and SOPs

Coordinates computer equipment and telecommunication needs with IT, Coordinates office moves and/or space allocations

Maintains relevant knowledge necessary to perform essential job functions

Prepares and disseminates information concerning agency programs and procedures. Prepares, edits, and distributes correspondence, reports, studies, forms, and documents.

Performs general office duties such as filing and maintaining a filing system, answering, and routing phone calls, and ordering and maintaining office supplies.

Compiles and enters data for charts, graphs, databases, summaries, or reports.

Manage and maintain schedules and travel arrangements for managers and directors.

Prepare and compile presentation and training materials.

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

The Department of Commerce, U.S. Census Bureau, Dallas-Texas

August 2020-June 2021

Administrative Specialist/Travel Liaison GS-0301-12/40 hours per week

October 2019- August 2020

Administrative Specialist GS-0301-11/40 hours per week

Assist the Regional Census Center in coordinating, arranging, approving, vouchering, and auditing travel for over 50 offices, at minimum 3500 employees per office. Provide daily travel assistance and guidance to the Area Census Offices and Regional Census center for the Decennial operations.

Maintains knowledge of security regulations and policies, develops information, identifies interrelationships, and takes actions consistent with the objectives of the personnel security programs.

Ensure the organization’s strategic plan, mission, vision and values are communicated to the team and integrated into the team’s strategies, goals, objectives, work plans and work products and services;

Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.

Coach the team in the selection and application of appropriate problem-solving methods and techniques, provide advice on work methods, practices and procedures, and assist the team and/or individual members in identifying the parameters of a viable solution.

Lead the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product;

Monitor and report on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor’s instructions on work priorities, methods, deadlines and quality have been met;

Serve as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members;

Maintain program and administrative reference materials, project files and relevant back-ground documents and make available policies, procedures and written instructions from the supervisor; maintain current knowledge to answer questions from team members on procedures, policies, directives, etc.;

Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation and communication of work-related information to the supervisor.

Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs; facilitate training in multistate locations

Estimate and report to the team on progress in meeting established milestones and deadlines for completion of assignments, projects and tasks, and ensure that all team members are aware of and participate in planning for achievement of team goals and objectives.

Research, learn and apply a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work products.

Lead the team in assessing its strengths and weaknesses and provide leadership to the team in exploring alternatives and determining what improvements can be made (e.g., in work methods, processes and procedures).

Approve emergency leave for up to three days; eight hours or less for medical appointments; and/or other types of leave as delegated by management.

Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as: assignments, reassignments, promotions, tour of duty changes, peer reviews and performance appraisals.

Advises management on recruitment strategies, sources, and special programs. Prepares vacancy announcements and produces referral lists. Assists management in the development of crediting plans to determine knowledge, skills, abilities and other characteristics necessary to the recruitment and placement of well qualified candidates in internal or external competitive staffing actions. Ensures priority consideration programs are appropriately utilized. Verifies employment eligibility, qualifications, makes salary determinations and sets pay. Provides guidance on merit system principles, prohibited personnel practices, and the development and use of valid selection criteria. Reviews and processes requests for recruitment, relocation, and retention incentives.

Advises management on a wide range of staffing issues such as workforce shaping/reduction-in-force, special placement programs, recruitment methods, and special pay incentives. Performs limited research and analysis of applicable laws, regulations, policy, etc.

Processes and/or instructs customers on preparation and submission of personnel actions. Screens requests for personnel action and related documents for completeness and accuracy, obtaining additional information as necessary.

Answer’s employment inquiries. Responds to other requests for information.

Participates in special studies and analyses. Assists with special assignments and projects.

The incumbent of this position is responsible for planning, organizing, and carrying out the administrative support functions within the RCC.

Oversees the establishment and maintenance of the filing system necessary for record keeping in one of the following areas: personnel, fiscal, general administrative, correspondence, program manuals, etc.

Provides specific guidance to subordinate personnel indicating where to file materials.

Implements an inventory and supply system. Arranges for services of GSA whenever necessary in the region to which assigned. Obtains various office supplies including the preparation of forms for property acquisition and disposal, etc.

Implements space and voice communications programs for decennial office. Subject to influences beyond incumbent's control, assures that all office sites are identified, leases signed, and telephones installed in time for scheduled occupancy. Recommends action to supervisor to extend or terminate those leases and rentals. Reviews all billing before payment certification by supervisor. Resolves billing discrepancies, when necessary.

Monitors the Minority Employment and Handicap Reporting System to ensure hiring goals are being met by the local offices assigned. Provides tabular summaries to enable supervisors to pursue anticipated goals.

Implements the components of the Decennial Performance Management Program including the preparation, certification of completion, and recording of the performance plans and summary ratings.

Develops control system for implementation by subordinate staff member. Coordinates and reviews for procedural requirements all award recommendations. Ensures performance ratings and awards meet prescribed guidelines.

Coordinates procedures with the Administrative Supervisor to ensure timely processing of personnel and payroll documents. Implements procedures for a 100 percent quality control review and verification of all personnel and payroll documents for the automated PAY/PERS system. Directly supervises 2-3 personnel/payroll clerks. Reviews work for procedural accuracy. Answers technical personnel/payroll questions through research using federal personnel guidelines, accounting procedures and manuals, etc. Applies knowledge of personnel procedures and regulations for a variety of personnel actions.

Prepare, maintain process, close and certified payroll weekly for various number of employees up to 5,000 employee per pay period. Identify, resolve problems and inconsistencies, coordinate with other payroll activities with other department for wage garnishments, payroll deduction and other payroll discrepancies. Acclimated in Treasury Check Information System and Secure Payment System for the Bureau of the Fiscal Service

Implements procedures and periodically reviews subordinate staff members work for auditing travel vouchers and miscellaneous claims for validity, adherence to rules and regulations, and accuracy. Perform administrative duties related to the procuring of travel in conformance with the laws and policies of GSA. Coordinate and assist with corporate card reconciliations and tracking travel up to $1.2 millions

Responsible for planning, training scheduling, sourcing, organizing, booking, tracking, and handling travel requests for 50 offices, and all employees of the Regional Census Center. Ensure travels needs are met within the constraints of the General Service Administration (GSA).

Proficient in managing and tracking government travel expenses from pre-trip planning to post travel approvals, reimbursements and auditing in CWT SatoTravel

Negotiated and drafted various types of hotel agreements and accepted the lowest lodging bids for world known corporate chain i.e. Hilton, Marriott, Choice Hotels, Best Westerns. Established and built rapport with key industry personnel to provide both internal and external customer services; established and maintained effective and positive working relationships on all levels

Supervise and communicate daily with various internal and external staff such as ACO managers, ACO staffs, and staff in the Regional Census Center, and key industry personnel. Supervise and coordinate arranging rental car, lodging, and airfare across multi-regions for over 500 employees with short notices

Provide travel guidance to managers and all staff of the Area Census offices to ensure orderly, and efficient conduct for travel office operations to maximize travel efficiently to complete the mission and operations. Facilitate travel authorization training in multi-state locations

Maintains liaison with regional and decennial office administrative staff for technical advice.

Incumbent is responsible for the RCC Safety Program. This responsibility includes establishing internal guidelines and due dates for subordinate staff members assuring proper reporting of all accidents and injuries in relation to completing decennial census work. Follows up on Worker's Compensation Claims resulting in continuation of pay. Reviews claims for compliance with Department of Labor, Office of Worker's Compensation Programs regulations and guidelines and OSHA Safety regulations. Oversees subordinate staff members, logging, processing, and forwarding claims to the local OWCP claims offices for adjudication. Recommends corrective action to Administrative Supervisor for cases that should be controverted by the agency.

Assists in training clerical staff in personnel/payroll procedures, progressing reporting, and other administrative activities. Conducts training for clerical staff in personnel/payroll procedures, progress reporting and other administrative activities.

Assists the Administrative Officer in presenting or coordinating administrative training for the field staff.

Prepares job aids and other reference materials to help line managers in carrying out their administrative responsibilities. Leads orientation of new employees.

Performs personnel administrative functions which include in-depth analysis of program requirements, regulatory limitations, and agency policy.

Incumbent performs a combination of administrative or clerical duties designed to support the responsibilities of the office assigned. Assists employees by answering and resolving automated personnel/payroll system and other administrative problems. Assists in the orientation of new employees by explaining clerical procedures in general and assists with on-the-job training.

Maintains a variety of logs and suspense files relating the reports, correspondence, or any other clerical matter.

Coordinates and implements an official personnel folder (OPF) filing system for the ACOs and a payroll filing system for the RO/RCC to which assigned.

Form rough drafts or verbal instructions, types of forms, memoranda and correspondence and any other clerical matter required. Receives and reviews for accuracy and procedural compliance, weekly and biweekly payroll documents, and other forms related to timekeeping and payrolling for both the National Finance Center (NFC) system and Decennial Applicant Personnel & Payroll System (DAPPS). Checks for completion and accuracy of personnel and time and attendance forms.

Receives, sorts, opens, and controls incoming mail. Maintains correspondence files. Reviews previously edited Census forms to assure their accuracy and verifies their receipt is recorded correctly in the office.

Establishes a variety of personnel/payroll work control logs and records.

Assists with the workload distribution of the clerks to maintain flow and quality of work to ensure that work is completed on time and meets established Bureau standards. Keeps supervisor apprised of work status and coordinates adjustments to accommodate priorities.

Serves as liaison between RCC, RO and Field in the submission of accident

cases and continuation of pay. Receives, reviews and processes travel and miscellaneous vouchers for payment.

Performs other clerical duties as required. Operates various office machines such as the copy machines.

The Department of Commerce, U.S. Census Bureau, Dallas-Texas

April 2019-October 2019

Regional Technician (Vietnamese) GS-0301-07/40 hours per week

This position is located in any of the Field Division’s Regional Offices/Regional Census Centers (RCCs) and is established to provide a technical operational assistant to the assigned Area Manager. Under the direct supervision of the Area Manager, the incumbent is responsible for providing technical operational assistance to one of the following operations: Decennial (including decennial tests); Census Coverage Measurement (CCM); and Quality Assurance (QA) operations. The incumbent's official duty station will be his or her area of assignment and may be removed from the Regional Census Center (RCC) city based on the needs of the operations.

Working under RCC direction, the incumbent is responsible for providing technical and administrative guidance to managers of the ACOs to which assigned in order to assure timely, orderly and efficient conduct of the decennial pretests and Decennial. This may include assignment to multiple offices.

Identifies sources, locating and obtaining space for ACOs within assigned jurisdiction(s). Arranges for delivery and installation of telephones, furnishings and equipment. Resolves any problems involving supplies and equipment.

Assists with or conducts recruiting, and testing applicants for jobs in the ACOs in order that they may be staffed with sufficient Enumerators, CFS and other office personnel. Assists ACO staff in understanding, determining, and implementing necessary recruiting targets and number of staff to invite to training and number of staff to start working each operation. Ensures adequate replacement trainee sessions as planned and implemented to keep operations fully staffed. Ensures each ACO has a fast, efficient system to identify staff no longer working. Participates in training sessions for key ACO personnel, providing assistance on technical questions raised. May conduct training.

Controls the quality of training by monitoring and motivating ACO staff to get adequate training space, checking and arranging materials, and assuring their delivery to training sites. Assures that trainers are properly using verbatim training guides and aids. Reports problems to the RO/RCC and takes steps to resolve such problems referring only the most difficult to the RCC.

Analyzes and monitors quality of work produced by office and field staff. Ensures that quality control operations are consistently implemented. Ensures that corrective actions are taken when necessary, to improve and raise the quality of work performed.

The incumbent may be required to assist in or conduct special place operations, regular enumeration activities, or provide on-site assistance in the ACO with geographic problems following technical guidance provided by the RCC geographic staff.

Monitors the ACO recruiting operations by working closely with Governments Partnership Specialists, Community Outreach and Media Partnership Specialists, maintaining contact with appropriate referral services in order to identify recruitment efforts and resolve recruitment and publicity problems.

Analyzes and monitors cost, progress, and discusses with staff reports regarding staffing, training and enumeration to determine the status of each phase of the census activity vital to a successful completion of the census of each area. Monitor’s turnover and replacement of staff to ensure assignments are quickly reassigned and staffed to meet deadlines. Assists ACO staff in projecting end dates of operation given actual strategies to meet deadlines.

Resolves any problems involving procedures, maps, supplies, and equipment referring complex problems and status to the RCC.

Provides assistance in any phase of office or field operations in order to eliminate or solve problems using interpersonal skill as well as technical skill. Answers technical questions and reviews problems referred by field or office staff. Problems may relate to recruitment, personnel, payroll, field data collection, office operations, automation activities, postal liaison activities, and publicity. Unique or sensitive problems requiring policy decisions are referred to the RCC. May on occasion be assigned to take over supervision of an operation.

The incumbent serves as a technical problem-solver/trouble-shooter. This will involve daily telephone contact with the ACOs and periodic travel.

The Regional Technician may supervise or manage additional staff based on if a Regional Technician may have to assume a supervisory role within the Area Census Office (ACO) in the event an ACO Manager is unable to perform their supervisory duties. The Regional Technician will work under the direct supervision of the Assistant Regional Census Manager or Administrative Coordinator. The incumbent is responsible for working in collaboration with the ARCM or Administrative Coordinator in the supervision of the staff assigned to the ACO.

Responsible for one or more technical and/or procedural areas that include: census automation procedures/equipment; special place operations; administrative operations; map/geography problems; census evaluations and experimental programs. Also, he/she will be responsible for researching, resolving, and clarifying any ACO problems, as necessary. Provides training when required to RCC and ACO staffs, including on-site assistance as necessary. Facilitate training in multistate locations

Attends a formal comprehensive training course that covers all phases of the decennial census operations. This course will cover oversight functions for all local data collection and administrative functions.

Attends job specific training that covers his/her job duties in detail. From time to time, he/she will observe Census Field Supervisor (CFS) and Enumerator training sessions in the ACO area.

Analyzes demographic characteristics and information for their assignment area to identify potential recruitment sources and possible problems and difficult areas for enumeration.

The incumbent will have frequent contacts with local community leaders, officials of other federal agencies, and local governments.

The incumbent is responsible for securing Personally Identifiable Information (PII) in all operations and among all resources utilized by the 2020 Census.

Conducts group and individual training sessions for Decennial Office management staff, regional technicians, and RO/RCC support staff. Oversees the training of Decennial Office and field staff. Responsible for the quality control and coverage improvement of census operations within assigned jurisdiction. Communicates frequently with RCC support staff and with Headquarters’ personnel responsible for the development of these operations to eliminate conflicts or other problems and ensure consistency of implementation.

Develops a strategic plan for Decennial activities, including enumeration and recruitment. Oversees the Decennial Office recruitment program, providing guidance on decentralized recruitment problems. Uses available data and tools to evaluate areas and information, especially targeting areas for special treatment.

Responsible for interviewing prospective candidates; evaluating present employees, and recommending appropriate actions regarding hiring, promotion and reassignment. Serves as an advisor and counselor to employees in matters of individual work problems, complaints and the need for training. Responsibility includes recommendation and execution of disciplinary action when necessary. Takes action to be acquainted with the official EEO policy of the Department and the Administration. Applies EEO principles

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