Customer Service Representative
Resume:
Beatrice Olatoye
Richmond, TX *****
adzwg2@r.postjobfree.com
Customer Service Representative with over 3 years of experience in telephone customer service, including sales, technical support, and customer care. Familiar with major customer service software applications, conflict resolution and possess a positive attitude. Require minimal supervision and continually seek ways to improve customers, processes, accuracy, service levels and efficiency. Authorized to work in the US for any employer
Work Experience
Machine Operator
The Home Depot - Houston, TX
October 2021 to July 2022
I operate the forklift I pick palate,goods etc
Forklift Operator (Op)
Amazon Warehouse - Missouri City, TX
January 2021 to August 2021
I am an op operator I stow with the op
Customer Advocate
CVS WELLCARE WELLNESS – TTEC (REMOTE)
January 2018 to December 2020
· Customer Service Representative and help member confirm their enrollment
· Help member refill their prescriptions and mail it to their address
· Received payment by cash, cards, checks, vouchers, and receipt inventory
· Help members calculate their drug estimate and help them decides the best drug plan
· Help members to schedule vacation mail order refill upon request Receptionist (customer Service)
UPTOWN COURRIER - CHICAGO, IL
January 2017 to December 2018
· Memorized entire line of company products & services, including prices and special discounts
· Provided customer support for clients on a wide range of company products, resolving issues at a 90% rate
· Remained courteous and calm, even during moments of customer dissatisfaction
· Received an average 85% customer satisfaction rating to date, 15% higher than company average Education
B.s.c in Health Science
DePaul University - Chicago, IL
January 2015 to December 2017
B.SC
NORTHEASTERN UNIVERSITY - BOSTON
January 2015 to December 2015
High School degree
Triple Crown College - Lagos, Nigeria
January 2006 to December 2012
Skills
• Microsoft Outlook
• Customer Service & Administrative Support
• Account Records Management, Document Storage and Cloud-Based Systems
• Technical support
• Excellent Communication Skills
• Word Processing (80 WPM)
• Customer support (2 years)
• Invoicing and Inventory Systems
• Purchasing, Shipping and Receiving Operations
• MS Office 365 (Word, Excel, Outlook, Access, PowerPoint).
• Data Entry and Order Processing
• Customer Relationship Management, Service Portal, OSAP; NetSuite; Salesforce.com
• Front desk
• Mac PC & Windows PC
• Sales
• Customer service
• Conflict management
• Manufacturing
• Communication skills
• Microsoft Excel
• Microsoft Office
• Microsoft Word
Certifications and Licenses
Driver's License
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