Business Administration Customer Service
Resume:
BEATRICE. A. MUTANDA
E-mail: ****************@*****.***
PERSONAL DETAILS:
Nationality: KENYAN
I.D Number: 2906367
Languages: English- Spoken and Written.
Kiswahili- Spoken and Written.
Address: P.O. BOX 201- 10400 Nanyuki.
PROFILE SUMMARY:
I am an Economics graduate with experience in business administration, sales and marketing, customer care, entrepreneurship skills training and client service management. I have the ability to manage and provide effective business administration support in an organization’s team for growth and development. I have good communications skills that allow me to relate well with the clientele. My objective is to meet and surpass the set goals in my duties and assignments so as to support the organizations’ development and growth. I’m currently a participant in the Cytonn Young Leadership Programme under business administration.
EDUCATION:
Currently doing Certificate in Public Accountancy (Section I)
Degree in Economics with IT (2nd class upper division), Maseno University, 2015.
Certificate in Basic computer application packages (Credit), Nanyuki Institute of Communication and Advanced Technology, 2010.
Kenya Certificate of Secondary Education (A minus), Moi Forces Academy – Lanet, 2009.
PROFESSIONAL SKILLS AND COMPETENCIES:
Proven skills in front office management
Experience in business administration
Experience in research and report writing.
Experience in bar reconciliation and stock level management
Ability to communicate confidently,
Proven experience in presentation skills.
Skills in MS Power Point to deliver.
Clear knowledge of Microsoft Office programs like MS Word, Excel, Access
Clear understanding of market analysis with the ability to generate and understand market information.
Knowledge in cost benefit analysis for decision making.
Proven training skills in entrepreneurship training.
Able to work in a fast paced environment and meet deadlines.
Proven skills in being a fast learner in a new field and delivering diligently.
Dedication to work and determination in assignments to ensure good performance in my area of duty.
Basic understanding of SPSS programs.
WORK EXPERIENCE
Sales and Service Advisor: May 2018 to date
Cooperative Bank of Kenya
Sale of bank products to new clients
Maintaining existing relationships
Provide exemplary customer experience to customers
Protect client information and funds by preventing fraud
Assist clients with queries
Champion Safaricom Mpesa Float purchase for the branch
Champion remittance service on behalf of the branch to customers
Innovate ways on how as a branch we can improve customer experience
Connect with clients and provide solutions and best alternative to what they want.
Maintain the bank’s image.
Balancing cash accoounts at the end of the day
Business Administration Assistant I: January 2018 to March 2018
Cytonn Investments Management.
Duties and Responsibilities
Front desk operation
Procurement of office supplies
Inventory management
Company Bar stock management
Stock reconciliation
Office Hygiene Supervision
Client Service
Support Service to Staff
Filing and record management
Business Administration Intern
Cytonn Investments Management: October 16th to date
Duties and Responsibilities
Cost benefit analysis
Front office management
Raising requisitions
Follow up on activities in administration
Bar management and reconciliation
Receiving and directing visitors
Filling and record keeping
Conducting checklist
Sales Representative.
Namelok Distributors Ltd- February 2017- July 2017
Duties and Responsibilities.
Sales and marketing
Customer support services.
Stock taking, purchases and supply management.
Retail service assistant.
Retail Store Assistant.
Smart world Telecommunication: July 2016- January 2017
Duties and Responsibilities
Improve the market share by increasing sales.
Assist customers when they make inquiries about products.
Convince and generate orders by building new customer relationships and maintaining existing ones.
Personal assistant.
Prof Peter Wanyande-University of Nairobi: January –May 2016.
Duties and Responsibilities.
Perform administrative services to assist in efficient office performance.
Support in research and information collection.
Maintain the office hygiene and proper filing system.
Ensure proper communication between the office and the public by following up on mailing services and information delivery.
Devolved Government Thematic Area Programme Intern.
The Commission for the Implementation of the Constitution: July 2015-December 2015.
Duties and Responsibilities.
Support the programme team in administrative services.
Conduct research and write report that will assist my thematic area.
Write report for activities carried out by the team.
Present ideas and participate in improving the team’s performance.
Entrepreneurship Skills Trainer.
Carrier Options Africa-(World Bank/KEPSA): 8th- 20th March, 2015.
Duties and Responsibilities.
Train and develop skills in the trainees so as to generate lasting business ideas.
Evaluate and assist trainees to pick the best idea from a variety.
Inspect trainees’ business projects as they practice as I advise.
Equip trainees with the ability to choose and select a viable business idea.
REFEREES
Llilian Kioko
Branch Manager-Parliament Road
******@**-******.**.**
Jacob Lui Munuve
********@******.***
Cytonn Business Administration Assistant
Dr J.N Kosure
Former CEO,
Commission for the Implementation of the Constitution
********@*****.***
Contact this candidate