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Customer Service Office Manager

Location:
Broomfield, CO, 80021
Salary:
29 - 32 hr
Posted:
September 23, 2023

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Resume:

LISA SWANBERG

Westminster, CO · 720-***-****

· adzwfd@r.postjobfree.com ·

SUMMARY

Searching for a dynamic position in a fast-paced company where I can utilize my extensive experience and skills to meet the appointed objective. I am extremely detail-oriented and have a strong work ethic which carries over into my ability to work well independently as well as with a team. I can manage time constraints and work within deadlines well. I have experience in and can stay calm during high-volume and high-stress situations. EXPERIENCE

MAR 2022 – PRESENT

OPERATIONS DISPATCH, CHERRY CREEK SCHOOL DISTRICT

OVERSEE DISTRICT SECURITY RESOURCES AND CAPABILITIES. DISPATCH FOR SECURITY, MAINTENANCE AND TRANSPORTATION FOR THE ENTIRE CHERRY CREEK SCHOOL DISTRICT. WORK TO ENSURE SAFE TRANSPORTATION AND PROVIDE THE SAFEST POSSIBLE EDUCATIONAL ENVIRONMENT FOR 75+ FACILITIES AND THOUSANDS OF STAFF AND STUDENT.

JAN 2015 – NOV 21

EMERGANCY DISPATCHER, ADAMS COUNTY COMMUNICATIONS CENTER DISPATCHED FOR POLICE, FIRE AND EMS FOR 4 POLICE AGENCIES AND 4 FIRE/EMS AGENCIES. ANSWERED CALLS, OBTAINED PERTINENT INFORMATION FOR RESPONDERS. PRIORITIZED CALLS ACCORDING TO THE EMERGENCY AT HAND AND DISPATCHED APPROPRIATE UNITS.

**DISPATCHER OF THE YEAR 2016

**ESTABLISHED AND CO-CHAIRED PEER SUPPORT COMMITTEE AUG 2013 – JAN 2015

DRIVER, IRON & METALS, INC.

DROVE TRUCK AND TRAILERS TO FACILITIES AROUND THE DENVER METRO AREA PICKING UP METAL RECYCLING FOR DISPOSAL AT THE RECYCLING YARD. I MAINTAINED MY TRUCK AND TRAILER ACCORDING TO COMPANY STANDARDS AND STATE REGULATIONS.

MAR 2011 – AUG 2013

WEIGH MASTER, MARTIN MARIETTA

LOADED AND WEIGHED COMMERCIAL VEHICLES ACCORDING TO DOT SPECIFICATIONS. CLEAN AND MAINTENANCE ON PLANT AND EQUIPMENT.

2

MAR 2009 – FEB 2011

DRIVER/LABORER, PREMIER PAVING CO.

DROVE LIVE BOTTOM, DUMP, WATER AND SERVICE TRUCKS. PERFORMED ALL FUNCTIONS INVOLVED IN ASSISTING PAVING CREWS FOR GROUND PREPARATION PROCEDURES ACCORDING TO THE STATE REGULATION. MAR 2005 – SEP 2014

OFFICE MANAGER/CLIENT SERVICES, GREEN FROG SERVICES OVERSAW AND ENSURED CUSTOMER SATISFACTION. SCHEDULED TECHNICIANS AND MANAGED EQUIPENT FOR SITE. HANDS ON LABORER FOR INSTALATIONS.

MAY 2005 – SEP 2008

UTILITY WORKER/APPRENTICE, XCEL ENERGY

WORKED IN UTILITIES SERVICES, EXCAVATING AND INSTALLING ELECTRIC AND GAS LINES TO COMMERCIAL AND RESIDENTIAL PROPERTIES. ASSISTED WITH GAS AND ELECTRIC CREWS WITH INSTALATION AND REPAIRS. COORDINATED AND MANAGED NEW HIRE ORIENTATION. ACTED AS SAFETY COORDINATOR FOR UTILITY SERVICES DEPARTMENT.

MAR 1995 – OCT 1997

MILITARY POLICE, UNITED STATES MARINE CORPS

ACTED AS POLICE OFFICER PERFORMING ALL REQUIRED DUTIES NECESSARY FOR PATROL OFFICER, CRIMINAL INVESTIGATIONS, AS WELL AS MEDICAL EMERGENCIES.

EDUCATION

MAY 1994

HONORS DIPLOMA, MARANATHA CHRISTIAN

MAINTAINED A 4.0 WHILE PARTICIPATING IN VARIOUS SPORTS AND EXTRA-CURRICULAR ACTIVITIES AND WORKING PART TIME.

**VARIOUS SPECIALIZED CERTIFICATIONS FOR DISPATCHING AS WELL AS DRIVING.

**CURRENTLY WORKING ON REINSTATEMENT OF CDL DUE TO EXTENDED TIME OF INACTIVITY. NO REVOCATIONS OR SUSPENSIONS IN DRIVING HISTORY.

SKILLS

• Proficient in dispatching programs such as Tri-

Tec, NCIC, CBI, Rapid SOS, Westnet,

PowerPhone, NICE as well as others.

• Trained and proficient in the operation and

transportation of: Trencher, Front-end loader,

Backhoe, Skid-steer, Bucket truck and Scissor

lift.

• Extensive experience in organizing and

conducting new hire orientations and safety

meetings for multiple industries

• Proficient in Google Docs, Word, Excel,

PowerPoint and Outlook

• Extensive customer service (20+ years)

• 11+ years driving Commercial Vehicles



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