Customer Service Talent Acquisition

Sandra Michelle Ortega

Senior Healthcare Recruiter

adzweq@r.postjobfree.com • 832-***-****

LinkedIn URL • Richmond, TX 77406

Performance-driven and dynamic professional with substantial experience in managing workforce, overseeing healthcare staffing, and optimizing organizational excellence. Proven success in directing requisition operations, building collaborative relationships, leveraging RPO expertise, and driving organizational success through strategic staffing solutions. Well-versed in responding to queries and fulfilling unique staffing requirements while ensuring compliance with set standards and guidelines. Remarkable efficiency in evaluating employee performance and fostering productive environments. Committed to staying updated on industry trends and best practices, executing continuous improvement in recruitment efforts.

Areas of Expertise

Talent Acquisition & Retention

Operational Excellence

ATS Management

Strategic Sourcing & Recruitment

Continuous Process Improvement

Team Training & Leadership

Recruitment Process Outsourcing

Cross-functional Collaboration

Relationship Building

Professional Experience

Aequor, Remote 2023 – Present

Healthcare Recruiter

Render expert-level support in researching, recruiting, and onboarding qualified Travel RNs for short-term assignments. Build and strengthen professional relationships with key clients by delivering exceptional customer service through phone call.

Key Achievements:

●Successfully planned and generated leads by leveraging various recruiting channels, strategic initiatives, and referrals.

Optum-Pierpoint, Remote 2021 – 2023

Senior Clinical Recruiter - Healthcare

Played key role in identifying and securing high-performing nurse practitioners/physician assistants across multiple states. Oversaw end-to-end requisitions operations to ensure smooth flow of applicant flow. Operated Taleo and GSS, ModernHire, and Staff Force for performing ATS functions.

Key Achievements:

●Informed clients about latest trends by conducting update calls on weekly basis.

●Met all metrics for hires per month, time to fill, customer surveys, and retention.

Kinetix, Remote 2017 – 2020

Talent Acquisition Manager - Healthcare

Rendered expert-level support in managing Recruitment Process Outsourcing (RPO) for Lurie’s Children’s Hospital, Texas Children’s Hospital, and Texas Children’s Health Plan. Contributed to planning and execution of end-to-end recruitment activities with keen focus on sourcing for Clinical, Non-Clinical, Allied, and Support Staff positions.

Key Achievements:

●Achieved #4 Placement Recruiter position in 2019 by showcasing exemplary leadership skills.

●Monitored overall functions of ATS system, including ICIMs and Talent Source.

Memorial Hermann Health System, Houston, TX 2014 – 2017

Recruitment Consultant- Healthcare

Spearheaded seamless execution and enhancement of super user group for Workday HCM/ATS, encompassing training, testing, and process improvement. Streamlined organizational operations while coordinating with senior management, HR partners, and business unit leaders. Led all facets of operations associated with system services, The Health Plan, and corporate and clinical/non-clinical departments while steering Director-level, IT, and Support Staff roles as Primary Employment Consultant. Planned, developed, and implemented robust sourcing strategies for challenging positions.

Key Achievements:

●Boosted company productivity by hiring and onboarding top-performing talent for outpatient oncology, surgery, radiology, Med/Surg, and case management.

●Ensured accuracy of recruitment records by deploying and tracking WorkDay ATS system.

Nova Medical Centers, Houston, TX 2011 – 2014

Senior Recruiter - Outpatient Healthcare

Played pivotal role in directing end-to-end recruitment activities for various clinics across Multi-States. Liaised with Clinics through Multi-States by carrying out weekly one and one calls. Leveraged exceptional leadership talent in coaching and empowering Clinic Staff regarding methods of performing urinalysis and breathalyzer tests.

Key Achievements:

●Successfully oversaw all aspects of Seasonal Full Shot Clinic from initial hiring/training and supply/inventory management to payroll/timesheet administration.

●Accomplished assigned tasks within set deadlines by hiring all employees for clinic to ready for date of clinic opening.

Additional Experience

Senior Recruiter- Healthcare, Cross Country Healthcare, Remote

Senior Recruiter-Healthcare, Various Contract, Remote

●Senior Healthcare Recruiter - Inova

●Senior Recruiter - Children’s Healthcare of Atlanta

●Senior Recruiter – Ontrak

Various Contract Healthcare, Houston, TX

●Nurse Staffing, Recruiter/Credentialing Coordinator

●River Oaks Surgical Center, Credentialing/Medical Records Specialist

●IMED, Recruiter

●Primary Services

Recruiting Specialist/Human Resource Coordinator-Healthcare, Methodist Hospital, Houston, TX

Staffing Coordinator, Healthcare and Corporate- Healthcare, Healix, Houston, TX

Education

Bachelor of Technical Management/Healthcare

Devry University, Houston, TX

Associate Degree/Paralegal

Center for Advanced Legal Studies, Houston, TX

Affiliations

Facilitator, Sunshine Crew

Texas Notary Public Association

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