Customer Service Sales Associate
Resume:
DIANA PROKOPENKO
*******@*****.***
SUMMARY
Is currently an AnBryce Undergraduate scholar, studying majoring in computer science on a full ride at the Tandon School of Engineering at NYU, with minors in robotics, artificial intelligence, cybersecurity, game design with background and written, soon to be published, scientific research reports based in neuroscience, psychology, philosophy, and market and legal critical reading and argumentation.
Great at engaging and working with customers and peers due to extensive work experience in waitressing, sales, online business, customer service, and volunteering.
Interpersonal skills developed and enhanced by knowledge and training from taking psychology courses, acting courses, previous enrollment in Business Administration Magnet Program and in Stanford Online High School.
Has beginner’s level hands on experience with prototyping and programming. Very knowledgeable about cars, have swapped 3 radios, done basic maintenance. Great at learning from tutorial documents, manuals, youtube videos, and very quick and motivated learner.
Very self-driven, independent, physically, mentally, emotionally and socially active, and has previously been part of an independent, student-started non-for-profit since senior year of highschool related to climate change awareness.
Is always well prepared, organized, motivated, very energetic, and very social.
Solves problems quickly and is very well at managing self and others, performs tasks with full potential and beyond. Extremely sociable, maintains positive relationships with colleagues, customers, and staff at all times. Is able to learn, retain, and recall information quickly.
HIGHLIGHTS & SKILLS
Customer Service & Relations
Mathematics
Teamwork
Schedule & Planning
Quick Learner
Business Principles
Robotics
Teaching
Technology/Computer Work
Fluent Russian
Mechanical Electrical Engineering
Advertising/Conversational Spanish
Mechanics
Computer Science
Problem Resolution
Social Science
Cultural Sensitivity
Advertising & Sales
Car Repair
Public Speaking/ Communications
Coding/Programming
EDUCATIONAL HISTORY
New York University, Tandon School of Engineering
6 MetroTech Center, Brooklyn, NY 11201 2020 - Present
Stanford Online High School - 220 Panama Street, Stanford University, Stanford, CA 94305-4101 2018-2020
Excel High School - Online High School, 3350 Annapolis Lane North, Plymouth, MN 554**-****-****
Marlboro High School - Business Administration Management Program 355 County Rd 520, Marlboro Township, NJ 077**-****-****
Actor’s Playground School of Theatre 922 NJ-33 #7, Freehold, NJ 077**-****-****
COMPUTER SKILLS Python, Autodesk Fusion 360, Revit, Microsoft Word, PowerPoint, Excel, RT POS and Edge integrations, Corel Draw
WORK EXPERIENCE
1. Taco Bell, Freehold NJ Dec 2022 - July 2023
Shift Lead/Manager
Kept efficient speed and accurate completion of orders consistently
Managed all day to day store operation and online store management such as Cash Office and restaurant software, cash handling
Store cleanliness, inventory, stocking, truck delivery receiving and general store maintenance
Cleaning the store, bathrooms, and restocking at the end of the night
Employee coaching and training
2. Climate Education Network, Online August 2020 - 2022
Video and School Coordinator
Non For Profit focused on helping students receive proper, complete climate educations
Make lessons, videos, and Kahoots on climate change mechanisms, causes, effects, and mitigation
Outreach and partnership with school administrators and school clubs, offering our services and resources
3. Golden Corral, Freehold NJ Aug 2019 - March 2021
Server
Serve and bus customer tables, interact with customers, customer engagement and satisfaction
Stocking duties, like plates, cups, coffee, etc
Cleaning and setting tables, bathrooms, and restocking at the end of the night
4. Cellwave Wireless, Freehold NJ Nov 2019 - Jan 2020
Cashier, Sales Associate
Sell and activate phones, plans, services, and accessories for customers
Solve any problems with service or phones and answer questions and concerns of customers
Learn and advertise new promotions every month and inform customers of updated deals
Converse with customers in English, Spanish, and Russian
Cashiering responsibilities - taking payments, counting the drawer at closing, etc.
5. Ruby Tuesdays, Freehold NJ July 2019 - Aug 2019
Hostess, Server Assistant
Interact with and sit customers at tables
Restocking certain materials and cleaning windows and doors
Opening and closing responsibilities
Bussing, cleaning and setting tables
6. Crown Palace Restaurant - Marlboro, NJ August - December 2018
Cashier, Hostess
Take orders and sit down customers at tables, customer engagement
Cashiering responsibilities such as taking payments, totaling registers and credit card machines for closing, etc.
Over-the-phone customer service taking orders and managing delivery issues, working with angry customers, etc.
Restocking certain materials and cleaning counters & doors
7. Panda House Restaurant - Marlboro, NJ July - December 2018
Cashier, Server, Hostess
Take orders and prepare some foods quickly for customers, waiting on tables and hosting
Cash handling responsibilities such as taking payments
Over-the-phone customer service taking orders and managing delivery issues, etc.
Restocking certain materials and cleaning tables
8. International Automobile Driver’s Co Inc., Marlboro, NJ August 2018
When aunt had to leave on short notice to California, had to manage her online business on her behalf
Learned how to do everything in 1.5 weeks
Received orders, corresponded with agents and customers over phone and email both Spanish and English
Created and completed orders and organized all customers and information into spreadsheets
Kept track of payments
Packaging and shipping responsibilities
9. MetroPCS, Authorized Dealer - Freehold, NJ January - July 2018
Sales Associate, Cashier
Sell and activate phones, plans, services, and accessories for customers
Solve any problems with service or phones and answer questions and concerns of customers
Learn and advertise new promotions every month and inform customers of updated deals
Converse with customers in English, Spanish, and Russian
Clean and keep the store in neat condition, keep track of and restock inventory
Cashiering responsibilities - taking payments, counting the drawer at closing, etc.
10. Kumon- Marlboro, NJ April- December 2017
Tutor, Volunteer
Tutored children in math and reading and reported regularly to parents on child’s progress
Graded papers and homework and assisted with any questions
Trained new employees
11. Bagel World - Marlboro, NJ April- December 2017
Food Preparation, Cashier
Took orders and prepared food quickly for customers
Cashiering responsibilities such as taking payments
Cleaned equipment and store
12. Koo Restaurant - Marlboro, NJ April - December 2017
Hostess, Waiter, Staff Member
Took orders and prepared food quickly for customers, waited on tables, customer satisfaction
Cashiering responsibilities such as taking payments
Over-the-phone customer service taking orders and managing delivery issues, etc.
Restocked certain materials and cleaned windows and tables
Trained new employees
Contact this candidate