Eduardo

Teixeira

Contact

Address

**** ******** *** *******,** 19053

Phone

267-***-****

E-mail

adzwck@r.postjobfree.com

Summary

A Business professional and creative problem solver with strong interpersonal skills as well as a dynamic team player with strong analytical skills, organizational skills, and exceptional judgment while contributing to the success of various projects.

Languages

English

Portuguese

Education

HOLY FAMILY UNIVERSITY, Philadelphia, PA (December) 2005 - 2009

Bachelors of Arts in Management and Marketing

Honors and Awards

Holy Family University, Philadelphia, PA

Dean’s Scholarship

2008-2009 Dean’s List

Third Place “Business Case Study” Award: Chapel of 4 Chaplains Foundation

Computer Skills

Microsoft Power-Point, Outlook, Office, Word, and Excel, MAS 200, SAP, Avaya, Pega (MVP), MERCK sample center, AnyDoc Verify it, Telerx ERGO Image Prep

Work History

HCL/ C3I (MERCK VALIDATION), Horsham, PA

Lead Analyst (April 2015 - Currently)

My reports show some of the highest remediation numbers daily & has shown to increase over time accurately/thoroughly

In 2022-23, I have completed 15% of all remediation on a team of 8 people including leadership

Always participating in special projects & a few examples include: When the PI auto-fax program failed & hundreds of replacement faxes were not sent to customers; helped create/send out faxes in an accurate & timely manner; participating in processing the Merck Sample Request Customer Surveys where data is gathered to determine improvements/changes for the greater good of requesting samples

Learned & adapted to the process changes for Ohio’s new regulations regarding sample requests, E-Signature requests, updating user profiles & adding new Customers to Merck Sample Center. I have also taken responsibility in maintaining & clearing PMReview records, an essential step to the processing of ROME orders & rescans

Mastering at Data Processing; attention to detail

Experience & knowledge in the use of Pega Cloud MVP, Image Prep, AnyDoc. VerifyIT, & MERCK Sample Center 3PA

Had entry level training on handling Merck National Service Center cases investigating rejected sample requests

I remediated 28,461 records for my 2017 PMR & reviewed 4466 more in 2018

Teler X (MERCK Pharmaceuticals), Lansdale, PA

Quality Assurance Specialist II

(March 2012 - April 2015)

Promoted to Project Coordinator in one year of being with Teler X, then promoted to QAS II after an additional year

Qualified medical professionals based on MERCK’s Terms & Conditions that want to establish a direct vaccine purchasing account with MERCK & Co

Regularly serves as primary contact & liason between MERCK representatives, Vendors, internal/external stakeholders

Experience/knowledge in Customer Data & researching applications such as MedPro ID, MERCK'S Application Admin software, & SAP (Systems Applications Processing)

Followed 24-48 hour Service Level Agreement, pushing out 94% eligible candidates for direct purchase within 24 hrs

Completed “Yellow Belt” training for SIX SIGMA

Teler X (MERCK Pharmaceuticals), Lansdale, PA

Customer Service Representative

(March 2011 - March 2012)

Worked onsite at MERCK&Co. in a high volume, high stress inbound call center with extreme productivity

Have exceeded standard goals of call monitoring, work codes, data integrity, etc., averaging a score of 95 %

Assigned as Assistant for all MERCK faxed orders after 3 months of employment; appointed as Point Person for MERCK’S Faxes after 5 months; trained other employees to handle FAXES project while handling additional assigned projects

Accountable, dedicated, reliable, hardworking, strong work ethic

Proficient/experienced in SAP, Avaya, Microsoft Office 2011

HydroFarm, Inc., Fairless Hills, PA

Administrative Assistant (Spring 2010)

Provided potential clients with information & knowledge about the company’s horticultural products

Responsible for administrative duties including data entry, customer service & documentation management with a knowledge of MAS 200 business management software

Holy Family University, Philadelphia, PA

Director’s Assistant of Activities Office

(Fall 2009)

Managed Holy Family University’s Activities Office for Fall Open House

As Managing Editor of Holy Family’s newsletter “Tiger Talk”, I was responsible for the development, marketing, and distribution of newsletter.

Developed/marketed an online manual for the Student Activities Office; constructed a website for the Director of Activities Office (Fall 2010) with information regarding universities, activities, sports programs

Interacted with IT Strategic Team to assist with development of new “mycampus” University Portal system; presented idea to Student Government Association/Director of Activities Office/Vice President of Student Services for final consideration

Used a website builder to construct a site for University’s sports/activities programs, prepared for Director of Activities Office (Fall 2010)

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