PROFESSIONAL SUMMARY

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the corporate travel industry. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities.

SKILLS

-Exceptional Telephone Etiquette

-Conflict Resolution Techniques

-Service Quality

-Personalized Customer Service

-Agent Coordination

-Promotions Programs

-Phone Etiquette

-Upselling Proficiency

-Interdepartmental Collaboration

-MS Office Expertise

-Client Relations and Retention

-Excellent Verbal and Written Communication

-Strong Leadership Skills

Proficient in airlines reservation systems : Sabre, Amedeus, Galileo

WORK EXPERIENCE & RESPONSIBILITIES

Customer Service and Administration

-Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

-Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.

-Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

-Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.

-Worked closely with the front desk to achieve full occupancy of property.

-Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

-Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

-Generated and reported performance metrics to management to inform decision-making.

-Reviewed and updated customer information to maintain up-to-date records for high-quality service.

-Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

-Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

Associate Manager of Human Resources

-Used technologically relevant digital systems to manage payroll and benefits programs.

-Handled immigration and travel operations single handedly for the entire organization of 2000 +employees in Bangalore, Hyderabad and Mumbai. Immigration activities involved mainly to the Americas with strong expertise in B1/B2 & L1 Visas.

-Involved in visa processing/ Work Permits, ticketing and hotel booking; accommodation and FOREX related activities.

-Maintained company compliance with local, state, federal and international laws, in addition to established organizational standards.

-Motivated employees through special events, incentive programs, and constructive feedback.

-Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.

-Organized and led staff orientation programs and training to promote collaboration.

-Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

-Implemented performance reviews and motivational strategies to elevate HR team results.

-Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skill set.

WORK EXPERIENCE

Administrative Executive, Religious Place Jan 2020 - May 2020

NYC, USA

Advisor, Tata Life Mar 2015- Jun 2018

Bangalore, India

Associate Manager, JDA Software Inc Apr 2002 - Oct 2013

Bangalore, India

Reservations Executive, Jet Airways May 1998 - Feb 2002

Bangalore, India

Customer Executive, Sahara Airways Jul 1994 - Apr 1998

Bangalore, India

EDUCATION & CERTIFICATION

Bachelor of Science Apr 1989 - Apr 1992

Karnataka Science College, India

Diploma in Ticketing and Tourism Management Jan 1993 - Oct 1993

IITC, India

Diploma in Higher Systems Management Jan 1993 - May 1994

NIIT, India

Rajashree Alwandi

Cell: 647-***-****

Email: adzwcf@r.postjobfree.com Mississauga, ON

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