ROBERT HENNESSEY

*** ****** ******

Harrisburg, PA 17110

717-***-****

adzwcd@r.postjobfree.com

Summary: Experienced customer service professional with the ability to thrive and produce positive results with limited oversight. A team player with strong verbal communication skills, a proven collections record, and an ability to multi-task.

Experience:

DASHER, INC. 2022 to present

Community Engagement Specialist – Harrisburg, PA

Provide support to customers seeking information regarding health insurance and prescription drug issues through various mediums (Ncompass, Ecis, CSD, Express Scripts)

Provide prompt and empathetic assistance to customers via telephone based on company training and guidelines

Work successfully and as a remote hybrid at-home and in-office employee

CUMMINS ENGINES 2018 to 2020

Parts Advisor – Harrisburg, PA

Documented customer inquiry information within appropriate Cummins system (BMS)

Assisted in annual inventory in the warehouse – including sourcing and negotiating with suppliers

Resolved customer issues and escalate complex issues providing documentation if necessary

Provided feedback to support improvement projects intended to improve customer experiences and organizational goals

Provided suggestions on how the existing processes can be made more customer centric or efficient

ADVANTAGE SALES AND MARKETING/CROSSMARK 2013 to 2018

Senior Account Executive – Harrisburg, PA

Overall management and authority for planning and establishment of goals for assigned events including budget development, program content, achieving target goals and member/attendee satisfaction.

Draft project event plan and supervise 15 employees, including budget, scheduling, and time reporting

Coordinate with marketing department and initiate review of event campaign brief and submit required project request forms. Collaborate in the development of tactical strategies to ensure timely execution

LINEBARGER, GOGGAN, BLAIR, & SAMPSON 2011 to 2013

Legal Aide Collection Specialist – Harrisburg, PA

Generated regular aging reports, reviewed receivables, and performed skip tracing.

Collected on large accounts for the PA Department of Revenue for unpaid state taxes (~3,000 accounts)

Singlehandedly served the PA Turnpike Easy Pass account (~200 calls/day) to collect unpaid debts

Consistently met monthly collection fee goal of $6.5K (>$100K/mo) and awarded monthly bonuses

SUBURBAN PROPANE 2007 to 2011

Senior Collector – Middletown, PA (promoted after 12 months)

Analyzed account information to determine appropriate credit actions

Represented assigned regions at monthly/quarterly customer review meetings

Monitored accounts outside assigned region

Collected on difficult past due amounts

Maintained effective relationships with external vendors

Collections Representative – Middletown, PA

Initiated all customer collection activities including calls, letters, and e-mails

Collected on past due amounts

Trained in Fair Debt Collection Laws

Assisted with general administrative and office functions

Software: Proficient with MS Office products.

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