FRANCESCA

HENDERSON

® adzwbv@r.postjobfree.com

% 786-***-****

* *****, ****** ****** *****

SKILLS.

+ Risk management

+ ARGUS Enterprise

+ Physical detention of suspects

+ Yardi

+ Collaboration

+ Critical thinking

+ Organization

+ Team building

+ Communication

+ Operating telephones

+ Client communications

+ Crisis Situations

+ Superior Customer Service

+ Investigative Skills

+ Weapons

+ Effective Working Relationships

EDUCATION

Blanche Ely High School

Pompano Beach, FL + 06/2020

High School Diploma

Q

Hardworking and reliable customer host with strong ability in staying

organized and answering customer questions. Offering a customer

service background, staying organized and keeping track of theft.

Highly organized, proactive and punctual with team-oriented mentality.

PROFESSIONAL SUMMARY

WORK HISTORY

Hilton - Security Officer

Fort Lauderdale, FL.» 03/2022 - Current

+ Greeted guests professionally and courteously to cultivate

welcoming atmosphere while making safety top priority.

+ Conducted regular patrols of key areas to spot and control security

concerns.

+ Wrote detailed reports on property damage, theft, presence of

unauthorized persons and unusual incidences.

+ Checked identification of persons entering and exiting facility to

eliminate unauthorized visitors,

+ Acted quickly during emergency situations to reduce opportunity for

damage and injury.

+ Reported suspicious activities and persons to law enforcement.

+ Patrolled and monitored premises in company vehicle, on bicycle,

and by foot.

+ Monitored CCTV cameras and alarm systems for security breaches.

+ Communicated with security team and building supervisors using

two-way radios, mobile phones and other technological devices

Walmart - Asset Protection Customer Host.

12/2020 - Current

+ Maintained safety and security of premises, visitors and employees.

+ Offered friendly greetings and assistance to incoming customers,

+ Watched entering and leaving guests for suspicious behavior.

+ Maintained safe and professional entry areas for positive appeal to

every customer.

+ Looked in carts and bags to check merchandise against receipts.

Ross Stores - Cashier

01/2018 - 09/2020

+ Operated cash register, collected payments and provided accurate

change.

+ Completed daily recovery tasks to keep areas clean and neat for

maximum productivity.

+ Wiped down counters and conveyor belt to remove debris and

‘maintain cleanliness.

+ Helped customers find specific products, answered questions and

offered product advice.

+ Worked closely with front-end staff to assist customers.

+ Processed sales transactions to prevent long customer wait times.

+ Accepted cash and credit card payments, issued receipts and

provided change.

+ Met high productivity standards in processing payments for

customers.

+ Wrapped items and bagged purchases properly to prevent

merchandise breakage.

+ Learned roles of other departments to provide coverage and keep

store operational.

Forever 21 - Cashier

04/2017 - 12/2017

+ Increased sales by suggesting specific complementary items to

customers.

+ Oversaw work of cashiers to identify strengths and weaknesses in

customer service, payment processing or merchandising plans and

maximize performance.

+ Devised promotional plans to target and move excess stock, high

profit items and soon-to-expire merchandise for easy sale.

+ Maintained professional store appearance by inspecting checkout

areas and directing team members in cleaning, trash removal and

other actions,

Contact this candidate