Customer Service Associate

Frank Fosuhene

Email: *************@*****.***

Phone: +1-908-***-****

New Jersey

A Multi Skilled Professional with years of training and experience in IT, Accounting, Tax Preparation, Recruitment, Sales and Customer Service.

Exceptional verbal and written communication skill with an outstanding customer service background.

Skilled in Interacting effectively with a variety of customers whilst having the Passion to independently meet and exceed goals.

Work Experience

Rosen Resorts - (Orlando, FL) 2011-2016 (Customer Service Associate)

•Interfacing with clients via inbound and outbound calls and provided answers and solutions for those with queries or concerns that required support.

•Maintaining broad and adequate knowledge of products and services to assist customers more effectively on calls and in person

•Achieved one call support resolutions on every call

•Followed script and call flow to assist customers and our clients

•Employed probing techniques to determines the needs of customers

Granikus Motors LLC( (Winter Springs Florida) February 2016- April 2020

•Meeting and greeting customers at the reception

•Sale of used vehicles

•Marketing and Sales

•Managing Inventory

•Registration and issuance customer vehicle temporary tag registration

H&R Block(Florida USA Virtual) June 2020- July 2023 (Customer Service Associate)

•Taking intensive back to back calls.

•Providing Tier 1 and Tier 2 support and troubleshooting for customers

•Ensure compliance with all local and national laws by accurately determining

•the tax amounts due and preparing and filing annual returns

•Interfacing with clients via inbound and outbound calls.

• Achieving one call resolution on every call

•Assisting agents on difficult calls.

Education

Ashworth college January 2006 to 2011

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