ROGER ABDELKADER KOTB

* ******* *** ****** **., Mesaha sq., Dokki, Cairo, Egypt

adzwad@r.postjobfree.com

+2-010*-***-****

Work Experience

March 2017 – June 2021: Private Business in Paper and Packaging Industry January 2014 – March 2017: Process Control Manager – EFG-Hermes Launching huge project of restructuring and developing operations departments in Mother company and affiliate brokerage companies in UAE, Jordan, Kuwait, Oman as well as the Operations department in Asset Management companies under in Egypt and UAE. Writing new manuals for departments saving more than 70,000 USD for EFG-Holding, cost paid to Ernst &Young at 2010.

Job Responsibilities and Description:

Holding meetings with concerned managers and incases with markets’ officials for gathering essential markets data and information, officially sent and documented.

Circulating gathered data internally and externally to concerned parties.

Collaborating with operations managers on assessing the running workflow and existing tasks structure.

Studying alternatives available to apply new concepts, roles and workflow sequence.

Holding meetings with internal control areas- in conjunction with the managers- to reset constraints and controls for workflow to be applied.

Ensuring providing necessary tools, training and awareness to employees supporting them on human, technical and organizational level.

Applying tools of monitor and control to enable the manager to better follow up tasks functioning.

Measuring the applied process for assessing improvement of individual and collective performance.

Writing new manuals for departments.

Creating manual for audit firms auditing EFG clients’ financial reports and positions in asset management companies, facilitating the process and enabling firm representative to independently carry out the task in maximum 1 day instead of at least 3 days and in participation with operations staff.

Launching new database for recording, filing and documenting clients’ positions, 75 clients with more than 600 cash and stock accounts in more than 20 banks for process of revision and updating positions on systems in correspondence with records in custodians. August 2010 – December 2013: Operations Manager – EFG-Hermes – Financial Brokerage Group Managed the brokerage operations, managing and directing 27 employees, implementing new roles and ideas that generated revenue of 1.3 to 1.5% of yearly commissions, and saved more than 15 working hours/week, and achieved significant costs reductions of services vended. Job Responsibilities:

Carrying out responsibilities of operational execution of corporate deals such as IPO’s, acquisitions, merges, swap deals and tender offers; Participating in IPOs of Elsewedy Cables and Elarafa Investments in 2006 Talaat Moustafa Holding in 2007, Maridive and Palm Hills in 2008 Juhaina in 2010.

Holding meetings with clients, investment banking, legal department, escrow banks, stock exchange and clearing company.

Ensuring orders, blocks and allocations are correct and updated on systems ready for execution, Activation of orders and confirmations issuance, and following up the settlement process.

Heading the operations department, inspiring my team to pursue proactive and anticipative approach in dealing with tasks and daily functions, fulfill roles, and add value to positions.

Managing the operational process, planning and organizing structure of workflow, setting targets to achieve, standards to meet, procedures and controls to follow.

Maintaining strong communication line with senior management and directors, to ensure conceptual visions and strategic decisions are conveyed to operations team on executional and technical level, and delivering senior management strong understanding of business requirements and expectations, supporting decision making process.

Chairing units’ heads, coaching and supporting them to undertake responsibilities effectively, and valuing their contributions to support operational process.

Collaborating with control areas, identifying operational risks and working with areas to ensure adequate controls are in place.

Holding regular meetings with internal and external parties, exchanging feedback, concerns and issues, to reach a better state of work flow.

Interviewing, recruiting and training candidates in participation with higher management.

Liaising with vendors of products and services vendors, ensuring best deals are in place.

Handling the audit process, completing semi and annual audits, ensuring delivery of helpful feedback.

Coordinating with higher management providing the department with required resources and utilizing existing ones.

Job Description:

Developing new role of Interest claims founding a source of revenue of 1.3 to 1.5% of yearly commission, exploiting client’s delays in trades’ settlements.

Establishing new unit for Account opening saving 18% of time and effort of staff members, raising efficiency of carrying out task by 50%.

Saving more than 18,000 GBP through effective negotiations with OASYS service vendor for updating our systems with new versions.

Reducing monthly cost of sending instructions to regional markets custodians by 16% through effective negotiations with HSBC, our regional custodian.

Eliminating 99% of settlements delay related to discrepancies with local brokers by restructuring operational work flow and assigning new roles within process.

Entirely eliminating disputes rising when issuing wrong confirmations between Operations Support and front desks by redesigning procedures of placing and activating executions/orders rather than casual verbal and written communication.

Saving more than 95% of effort and time of sending settlement instructions, trades settlement and transfers requests by auto linking SWIFT to system instead of manually sending instructions and settling trades.

70% Improvement in finishing requests and correspondences with market authorities in timely manner, by rescheduling the Operations Support work flow sequence, prioritizing market related tasks and continuous follow up.

Designing mechanism for auto updating the system with corporate actions news and activations received via SWIFT messages and emails from custodians and bookkeeping company, electronically informing clients and updating their positions’ records efficiently.

Automation of work flow among department units, exchanging information and instructions in the form of auto sent emails, pop up pending tasks and alerts on the systems instead of verbal communication and emails.

Holding regular meetings with units’ heads where clear expectations are setup front, addressing points of challenges and giving continuous feedback on issues management, reasonability of their approach to projects and daily functions, relationships management with teams’ members as well as teams’ performance.

Arranging meetings between different units to compromise different priorities and interests reaching harmonized individual and collective performance.

Liaising with compliance, risk and audit areas for assessment of process adherence to controls set, exchanging information for giving clearer picture of various constraints and restrictions business is operating within, and in return updating with new controls and regulations these areas to apply.

Communicating with local and regional custodians for assessment of services provided, raising issues and highlighting obstacles slowing down efficient flow of information, finding solutions and negotiating prices in relation to services provided.

Carrying out performance yearly appraisal for direct reports and subordinates in conjunction with senior management.

Revising and approving errors and corrections costs payments, interest claims, and periodic invoices.

Creating metrics for monitoring and measuring tasks functioning effectiveness and efficiency.

Creating range of reports, displaying patterns of clients’ performances in markets during different periods and conditions, giving leadership better picture of broader strategic opportunities to drive larger scale improvements.

April 2008 – July 2010: Trade Support Manager - EFG-Hermes - Financial Brokerage Group Heading team of 7 employees to support markets executions and maintain client relationship, managing to reduce complaints and queries by 43% and disputes by 95% by effective and efficient handle of pre and post execution, driving customer satisfaction to higher levels. Job Responsibilities:

Directing the team to carry out client service mission targeting higher levels of satisfaction by pursuing client oriented proactive and initiative approach, prioritizing client awareness and informing rather than usual reactive approach.

Mentoring team members to undertake responsibilities within professional frame of organizational, technical and behavioral skills.

Ensuring team adherence to applied controls set up by organization.

Communicating and interacting with different internal and external parties for exchanging feedback, problem solving and improving the work performance.

Maintaining strong communication line with management to ensure concepts and decisions are delivered to team on executional level, and delivering higher management better awareness of operational challenges.

Job Description:

Introducing new tasks and work flow to ensure efficient communication and quality of data avoiding lack, ambiguity or delay of information affecting execution and settlement, putting complaints and concerns to minimum level and slashing clients’ inquiries and requests by 43% and disputes with clients or local brokers by 95% .

Professional handling of complaints and disputes from internal parties (sales, trading desks, accounting department) and external clients, pursuing scientific approach to resolve situations for the benefit of business within assigned responsibilities and adherence to compliance and risk controls.

Escalating issues appropriately to higher management when needed, with providing clear and concise communication to obtain agreed and permanent resolutions to utterly avoid their recurrence.

Coordinating with management to provide unit with necessary staff, technical knowledge, and organizational awareness by hiring new personnel and arranging training sessions and skills development courses.

Holding regular meetings with clients – internal and external and other operations units

(settlements, operations support), exchanging feedbacks, different perspectives of priorities and concerns, clarifying areas of ambiguity, highlighting areas of improvement and others requiring enhancement.

Monitoring daily process through daily observation and end of day /week reviewing reports, displaying tasks functioning details giving a better picture of individual performance, such as time of sending confirmations and notifications, promptness and quality of responsiveness to clients’ queries and following up opened cases.

Controlling performance, by identifying mistakes, ensuring members’ full understanding, coaching them to reanalyze situations and anticipate consequences, helping them to correct, amend and enhance their perception and decision making.

Assessing team members’ performance on monthly basis, by designing limited criteria manual, measuring individual’s ability to time manage and prioritize, communicate and present, analyze and solve and adhere to compliance controls. The process helped with yearly staff appraisal held by management where I had to participate in my staff assessment. The yearly appraisal results were 85% in favor of the monthly assessments’.

June 2006 – March 2008: Operations Executive – EFG-Hermes – Financial Brokerage Group Carry out operational functions on daily basis including operations support, client relationship, Settlements and account opening process.

Job Responsibilities and Description:

Correspondence with clients, receiving requested documents, coding clients in market if needed, setting up clients on systems with needed execution and settlement details as well as contact details.

Activation of markets executions on systems, correspondence with custodians for shares blocking and issuance of end of day invoices.

Correspondence with stock exchange and clearing company for executions related corrections.

Responsible for sending invoices, daily confirmations to clients for executed trades.

Receiving inquiries and requests, and providing full assistance to clients, as well as sales and trading desks.

Handling sub clients under FBG custody, managing, in correspondence with clients, the requests of cash and stock movement between different cash and security accounts facilitating execution and settlement processes, as well updating them with actual cash and stock positions after every day of execution.

Follow up trades’ settlement process, with daily updating clients via reports with status of pending unsettled trades informing them with actions required from their side.

Regular contacting clients, informing them with new laws and regulations, procedures and policies applied in the different markets.

Carrying out settlement process by daily working on clearing company systems, sending settlement instructions to different custodian banks and receiving daily reports of settled and unsettled trades, as well as revising and approving debit and credit records in custodian banks reflecting settlement related cash movement on our accounts.

Carrying out settlement process on system, and issuing reports of pending trades, with clear stating of reasons and action required to be taken.

Liaising with accounting department cash transfers from and to clients and among sub clients’ accounts.

Responsible for, in different markets, sending and following up with the custodian banks, shares transfers requests for moving shares to execution accounts where local brokers can control and sell shares.

From March 2003 - June 2006: Specialist A-Card Center – United Bank of Egypt Undertook responsibilities of customer service role, handling issuance, renewals, replacements, cancellations as well as disputes for Visa, Master and Diners Club card members, communicating with them in person and via phone calls and emails, and coordinating with AIB for carrying out tasks and issues resolution.

May 2001 – March 2003: Public Relations executive – Alexandria Carbon Black I could make a suggestion that was successfully applied and eventually raised net profit of the company by 7%, though my main job was carrying out public relations responsibilities, dealing with key publics, Governmental Authority of Foreign Investment, different ministries, marketing and advertising agencies, touristic places and hotels. Personal Skills

Strategic Planning

Microsoft office

SQL very good knowledge

R good Knowledge

Written and verbal communication

Analytical and Critical thinking

Negotiations expert

Procedure development

Financial oversight

Process improvement

Cost reduction and containment

Systems implementation

Team building

Education

Cairo University - Bachelor of Commerce- English Section - 2001 Major: Business Administration

Port Said School Zamalek – 1996

Courses & Certificates

EFSA (Egyptian Financial Supervisory Authority) qualified as brokerage operations manager.

Customer Analytics – Wharton School – University Of Pennsylvania.

Operations Analytics – Wharton School – University Of Pennsylvania

Accounting Analytics – Wharton School – University Of Pennsylvania

People Analytics – Wharton School – University Of Pennsylvania

Business Analytics - Wharton School – University Of Pennsylvania

Business Analytics for Decision Making – University Of Colorado- Boulder

Communicating Business Analytics Results –University Of Colorado- Boulder

Introduction to Data Analytics for Business – University Of Colorado- Boulder

Predictive Modelling And Analytics - University Of Colorado - Boulder

Bonds & Fixed income.

Protocol & Etiquette for business.

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