MICHELLE

ACHIEVEMENTS

Magenta Four Graduate

* ****** ** ** *******

Manager for Colorado

Springs Market, and broke

the P&L record twice.

IN CROWD Recipient -

2020

Messaging Pilot Coach

Selected for TEX Kickoff in

Charleston with Corporate

Selected to go to the

Phillipines with director to

teach P&L to our global

Partners

Created program in site to

get all mobile experts time

in site to experience care,

and vice versa, sent all

Colorado Account Experts

into Retail for a day.

Was the Chapter Lead for

our Pride Network from

2018-2020 and organized

the largest participation in

a Pride Event at this site.

Performance-driven leader experienced in leading and

influencing care. have recent experience being on the frontline

with our customers. Highly adept in handling escalated situations

and passionate about people, development and the frontline &

customer experience. Disciplined and self-motivated with

excellent communication and presentation skills. Proven ability

to increase growth, revenue & customer loyalty, while

maintaining operational excellence. Known for being able to

multitask and be efficient in high paced environments., £

adzwab@r.postjobfree.com

719-***-****

EXPERIENCE

Elite Account Expert 12-21 - Current

e Provides fast reliable information to peers via chat while

maintaining excellent customer service on the phone with

our customers.

¢ Conducting call listening, and reaching out to our

customers for QR callbacks.

e Handles escalated situations

e Uses previous leadership experience to influence culture

withing the community; able to build extremely genuine

relationships with peers and customers.

Coach - Team of Experts 08/17 - 12/21

¢ Motivated and inspired experts and new hires to achieve

and exceed company and personal goals.

e Tenacious about the customer experience and able to

handle difficult situations.

e Able to collaborate with many types of people to reach a

common goal.

e Top Performing Coach who piloted a retail to care

experience for the entire market.

e High emotional intelligence helped me to really develop a

lot of my experts into other roles.

e Known for helping experts get where they need to go.

SKILLS

Coaching & Developing

Leadership

Building Effective Relationships & Influence

Problem Solving

Sales & Training * Presentation Skills

Time Management

Customer Satisfaction

Strategic Thinking

Brand Initiatives

Contact this candidate