Chase O. Harris

**** ******* ***** ******

Lake Mary, Florida

32746

EDUCATION:

• Bowie State University, Bowie, MD

Bachelor of Business Administration Dec 2007 Major: Finance STRENGHS:

• Excellent oral/written communication with team members, external clients and management.

• Display an eagerness to learn and proactively take action.

• Skilled in fast-paced work environments to support aggressive deadlines.

• Exhibit superior prioritization, organization and time management skills.

• Take ownership of work assigned and maintain a professional demeanor.

• Hardworking team player with a track record of consistency and high-quality work.

• Demonstrate the highest ethical standards and trustworthiness.

• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Macintosh OS/X, and Adobe Acrobat. RELEVANT COURSES:

• Organization Business Behavior

• Accounting I &II

• Managerial Accounting

• Finance I & II

• Computer Information Systems

EMPLOYMENT

Finance of America

Conshohocken, Pa August 2019-August 2022, Final Documents Specialist Responsibilities include Re-record mortgages- make corrections to errors on original mortgage documents Record/Modify Agreements for specific issues in the recorded mortgage. Records Assignments- Any loan that is not in the Mortgage Electronic Registration System (MERS) or was not pulled on MOM Docs (MERS docs) is assigned

Release of Mortgage docs.

Title Policy Reconciliation- Make requests for revisions, amendments, or endorsements Add or correct missing or deficient data.

Reconciles rejected issues made by Recorder such as missing new Acknowledgement for borrower and shortage of recording funds.

Review all final loan documents to ensure its accuracy and completeness. Contacts the necessary party for corrections or to receive any missing information. Delivers final documents.

Performs any other duties as assigned according to business need. BNYMellon

King of Prussia, PA. October 2017 – June 2019, Customer Service Representative Responsibilities included Provided quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.

Under direct supervision, perform complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Responded to customer inquiries, investigate and correct errors in customer accounts and statements. Responded to customer verbal and/or written inquiries. Recorded details about customer inquiries.

Helped resolve complicated customer complaints.

Coordinated and expedited customer inquiries to other departments for resolution.

• Worked within account called Primerica Group. Primerica is a client of BNY Mellon that helps Main Street families get the protection they need at a price they can afford, invest for the future and get out of debt. They teach families fundamental financial principles that aren't taught in school and we give them an opportunity to build a business and transform their life. BNY employees will field calls regarding these accounts from members. Bayview Financial

Fort Washington, Pa March 2015 –2017, Post Closer Clerk Responsibilities included: Uploaded mortgage loans in the encompass system. Scanned mortgages titles and mortgage loans.

Created reports for post-closing loans Pickup boxes. Filed mortgage loans. Pickup mail

BNYMellon

King of Prussia, PA. November 2014 – January 2015, Customer Service Representative Responsibilities included: Was Responsible for client daily distribution processing via entry of distribution dates and rates, set-up of new distribution funds in an Access Database. Would make outbound calls to Clients and their service providers to obtain distribution data and QC of distribution data for accuracy.

Paid close attention to detail, data entry accuracy, and effective communication skills are essential to the role.

Would utilize applications such as Microsoft Access, Lotus Notes BNY Mellon mainframes, and Multi Client Image in the completion of daily tasks. Helped and/or support any ongoing projects as requested by managers or co-workers. Complete any required documentation for productivity measurement. Would closely follow all regulatory and internal procedures. PHH Mortgage

Mt. Laurel, New Jersey, August, 2013 to November 2014, Temporary Associate Specialist Responsibilities included: Received and distributed incoming packages and mail. Provide support to our internal clients.

Ran, audited and send reports.

Answered questions from our customers in person as well as via email. Resolved challenges as they come up.

STARS

Mt. Laurel, New Jersey, April, 2013 to July, 2013, Temporary Appraisal Coordinator Responsibilities included: Received and index appraisal documents including appraisals, final inspections and addendum.

Processed incoming orders from daily reports, according to STARS/client guidelines. Reformatted reports when necessary.

Prioritized and handled rush orders.

Escalated service and system issues to Team Lead or Supervisor when required. Utilized various software applications to perform daily work functions and projects. Performed related duties as assigned by supervisor. Protiviti Government Services, Office Financial Management (OFM), US Securities and Exchange CommissionAlexandria, VA, March 2011 – September, 2011, Audit Clerk Responsibilities included: Assisted the OFM’s Branch of Fee Account Services in remitting of dormant advance balances collected from filings by companies in excess of what was required. Tracked notification letters explaining status and processing requests received for refunds. Aided in compiling of documents for file purposes submitted by organizations with commission filings. US Amy Corp of Engineers

Alexandria, VA, July, 2010 – September, 2010, Administrative Support Responsibilities included: Worked on team for the Department of the U.S. Army, Medical Facility of Expertise projects.

Scheduled meetings, reconciled inventory records with property control receipt records, scan and fax office documents, sort and distributed mail to office personnel. HeiTech Services Incorporated

Landover, MD, September 2007 – March, 2010, Document Clerk Information Specialist Responsibilities included: Team member to US Department of Education. Member of National Rehabilitation Information (NARIC) Project. Scan, index, archive reports, and other materials released to the public via REHABDATA. Researched and completed lists in the published works in the NARIC database. Trained other team members on documentation tasks.

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